Business Details
34 Years
experience
Your Trusted IT Solutions Partner in Scarborough
Care Micro was established in 1992, initially specialising in IT hardware supply and support for public and private sector clients. Over three decades, we expanded into software support and became one of the UK's first Microsoft Cloud Accelerate partners in 2008. Headquartered in Scarborough with satellite offices in Leeds and Hull, we deliver nationwide IT solutions through a network of trusted partners.Our expertise spans cloud migration, hardware maintenance, and comprehensive IT support, serving businesses from single-employee operations to enterprises with 5,500+ staff. We combine local service standards with national infrastructure capabilities to address diverse technological challenges.
Services
IT Support
Cloud Computing
Office 365
Disaster Recovery
Hardware Maintenance
Online Backup
Wireless Communications
Broadband
Software Support
Data Recovery
Details
- Year established: 1992
Highlights and features
- 30+ years of IT industry experience since 1992
- Pioneering Microsoft Cloud Accelerate partner since 2008
- Nationwide service through strategic partner network
- Proactive support packages with 24x7 IT-level phone support
- Disaster recovery solutions achieving business continuity in hours
Associations and certifications
- Microsoft Cloud Accelerate Programme
What people say
High standard service
Efficient and experienced
Always at hand
Speedy response
Professional and competent
Services
IT Support
Our comprehensive IT support covers hardware, software, and network maintenance for businesses of all sizes. We provide both reactive repairs and proactive monitoring to prevent system failures. Our technicians deliver on-site and remote assistance with guaranteed response times for critical issues.
Cloud Computing
We implement secure cloud infrastructure using Microsoft Azure and Office 365 platforms. Our services include data migration, private cloud hosting, and hybrid solutions combining on-premise and cloud resources. Clients benefit from 99.9% uptime guarantees and automated backup systems for business continuity.
Hardware Maintenance
Our field engineers perform preventive maintenance and repairs on all major IT hardware brands. We offer scheduled servicing contracts and emergency call-outs with rapid parts replacement. Partnering with specialist providers ensures comprehensive coverage for niche equipment requirements.
Disaster Recovery
We provide automated backup solutions with encrypted offsite storage and rapid system restoration capabilities. Our disaster recovery plans ensure business continuity within hours, minimising downtime from hardware failures or cyber incidents. Regular testing verifies recovery time objectives.
Office 365
Microsoft Office 365 implementation includes email migration, user licensing, and integration with existing systems. We offer 50GB mailboxes, anti-spam protection, and mobile access across devices. Our support covers SharePoint collaboration tools and 24x7 technical assistance.
People
Simon Robson
Managing Director
RNLI Helmsman Simon Robson leads Care Micro as Managing Director following a management buyout in 2018. With extensive IT support experience, he ensures customer service excellence through direct director-level engagement and strategic partnerships.
Mike Shingler
Founder
Former ICI Computer Systems director Mike Shingler established Care Micro in 1992. His vision created the foundation for our IT hardware supply business, which evolved into comprehensive technology solutions under subsequent leadership.
Questions
What IT services do you offer for small businesses?
We provide complete IT support including hardware maintenance, cloud solutions, and software services tailored for small businesses. This includes Office 365 implementation, network security, and 24/7 technical assistance.
How do you handle emergency IT issues?
Our 24x7 support team responds to critical incidents within agreed SLAs. For urgent hardware failures, we dispatch engineers with replacement parts or implement temporary solutions while permanent repairs are arranged.
Can you support businesses outside Yorkshire?
Yes, we provide nationwide IT support through our Scarborough headquarters and satellite offices in Leeds and Hull. Strategic partnerships enable on-site coverage across the UK and Europe.
What cloud solutions do you specialise in?
We specialise in Microsoft Cloud Accelerate solutions including Office 365 migrations, Azure platform integrations, and hybrid cloud implementations. Our services ensure secure data storage with automated backups and rapid disaster recovery.
How do you ensure data security?
We implement multi-layered security including encrypted backups, anti-malware protection, and network monitoring. Regular system audits and compliance checks ensure protection against evolving cyber threats.
What support packages are available?
We offer flexible support plans ranging from reactive repairs to fully proactive system monitoring. Packages include on-site visits, remote assistance, and emergency call-out services tailored to business requirements.
