Business Details
Emergency
services
Expert Veterinary Care in Hay-on-Wye
Hay Veterinary Group is a dedicated veterinary practice located in Hay-on-Wye, offering comprehensive care for pets of all species. Our purpose-built facilities include a well-equipped laboratory, operating theatre, dental suite, and separate wards for dogs, cats, and isolation cases. The team comprises highly trained clinicians with postgraduate qualifications, ensuring expert in-house care while maintaining strong referral relationships with specialist centres across the Midlands, South West, and Wales. We provide services ranging from routine vaccinations to advanced diagnostics and treatments, with a focus on preventive healthcare through our Pet Health Club plans.Home visits are available for clients requiring care in familiar environments, and our practice prioritises accessibility with onsite parking and step-free access at our Hay-on-Wye location. Emergency services operate 24/7, supported by our partnership with Pawsquad for round-the-clock online vet access. Our ISFM-accredited 'Cat Friendly' status reflects our commitment to species-specific care, achieving Gold standard in Hay and Bronze in Talgarth. The practice combines modern facilities with a personalised approach, supporting clients from pet selection through to end-of-life care.
Services
Vaccinations
Consultations
Home Visits
Pet Health Plans
Emergency Care
Dental Services
Diagnostic Imaging
Chronic Disease Management
End-of-Life Care
Pet Travel Advice
Highlights and features
- We have ISFM-accredited 'Cat Friendly' facilities with Gold standard certification
- Our clinicians hold postgraduate qualifications in small animal medicine
- 24/7 emergency services with dedicated out-of-hours contact numbers
- Home visit options available for pets requiring care in familiar environments
- Partnership with Pawsquad for round-the-clock online veterinary consultations
Associations and certifications
- ISFM Accredited Cat Friendly Practice
What people say
Compassionate care
Experienced staff
Excellent facilities
24/7 emergency support
Personalised service
Services
Pet Health Club Plans
Our Pet Health Club offers proactive healthcare plans for dogs, cats, and rabbits with budget-friendly monthly payments. Plans include annual vaccinations, flea/worm/tick treatments, and unlimited consultations. Plus members receive 24/7 online vet access and discounts on selected treatments.
Emergency Care
24/7 emergency veterinary services available through our dedicated out-of-hours number. Critical care supported by experienced clinicians and modern facilities for urgent medical and surgical cases outside regular hours.
Home Visits
Home visit services for pets requiring care in familiar environments. Available for consultations, treatments, and end-of-life support, ensuring comfort for animals with mobility issues or stress-related conditions.
Diagnostic Imaging
Advanced diagnostic imaging services including X-rays and ultrasound. Conducted using modern equipment in our purpose-built facilities to support accurate diagnosis and treatment planning for complex medical conditions.
Dental Services
Comprehensive dental care including routine check-ups, cleanings, and surgical procedures. Our dental suite provides treatment for periodontal disease, tooth extractions, and oral health management for all pet species.
People
Pippa McAinsh
Lead Veterinary Surgeon
BVSc graduate with MRCVS accreditation, Pippa leads our clinical team with expertise in small animal medicine and surgery. Committed to delivering high-quality veterinary care in Hay-on-Wye.
Kate Platt
Veterinary Surgeon
BVM&S qualified with postgraduate certification in Small Animal Medicine, Kate specialises in complex medical cases while maintaining a compassionate approach to pet healthcare.
Helen Smith
Veterinary Surgeon
BVMS graduate with postgraduate qualifications in Small Animal Surgery, Helen brings specialist expertise in surgical procedures while providing general practice care across our service areas.
Questions
What services are included in Pet Health Club plans?
Plans include annual vaccinations, flea/worm/tick treatments, health checks, and unlimited consultations. Plus members get 24/7 online vet access and treatment discounts.
Do you offer 24/7 emergency veterinary care?
Yes, our emergency services operate 24/7 with a dedicated out-of-hours number (01497 820863) for urgent medical or surgical cases.
Can I request a home visit for my pet?
Home visits are available for consultations, treatments, and end-of-life care. Contact us via phone to discuss your specific requirements.
What payment options are available?
We offer monthly payment plans through Pet Health Club. For specific payment methods, please contact the practice directly as options may vary.
Are your facilities accessible for disabled visitors?
Our Hay-on-Wye clinic has step-free access and onsite parking. Talgarth clinic has a small step but we accommodate access requirements with prior notice.
Do you provide care for exotic pets?
While we primarily treat dogs, cats, and rabbits, our experienced team can offer basic care for some exotic pets. Contact us for specific inquiries.
