Business Details
22 Years
experience
Expert Oil-Fired Appliance Maintenance in Long Crendon
Established in 2004, Vale Burner Services has built a reputation for excellence in maintaining and repairing domestic oil-fired appliances. Our team of OFTEC-registered technicians delivers high-quality engineering standards, supported by rigorous training overseen by our co-owners James and Emily Rhead. We prioritise customer satisfaction through prompt service, attending 99% of clients within 24 hours and offering breakdown assistance six days a week.Recognised by Grant UK for warranty services, we operate with full insurance and adhere to strict data protection policies. Our commitment to transparency and reliability ensures clients receive the same exceptional service we would expect ourselves.
Services
Boiler Servicing
Unvented Cylinder Servicing
Breakdown Service
Oil Tank Inspection
Flue System Inspection
Electrical Checks
Combustion Analysis
Pressure Relief Valve Checks
Expansion Vessel Maintenance
Leak Detection
Details
- Year established: 2004
Highlights and features
- Established in 2004 with OFTEC-registered technicians
- 99% of customers attended within 24 hours
- Recognised by Grant UK for warranty services
- Rigorous technician training overseen by co-owners
- Family-owned with a focus on personalised service
Associations and certifications
- OFTEC
Services
Boiler Servicing
Annual servicing of oil-fired boilers ensures efficient operation. Our OFTEC-registered technicians perform comprehensive checks including heat exchanger cleaning, combustion analysis, and safety inspections. Regular maintenance extends appliance lifespan and maintains warranty validity.
Unvented Cylinder Servicing
Annual servicing of unvented cylinders maintains optimal hot water performance. We inspect pressure relief valves, expansion vessels, and discharge pipework to ensure compliance with building regulations and prevent system failures.
Breakdown Service
Six-day-a-week breakdown assistance for urgent oil-fired appliance issues. 99% of customers receive same-day or next-day service, with engineers equipped to handle critical faults affecting heating systems.
Oil Tank Inspection
Visual inspections of oil tanks, bases, and supports identify structural risks. We check for leaks, corrosion, and compliance with safety standards to prevent environmental hazards and ensure uninterrupted fuel supply.
Flue System Inspection
Comprehensive examination of visible flue pipes, joints, and terminations ensures safe combustion gas dispersion. We identify blockages, corrosion, or misalignments that could compromise system efficiency or safety.
People
Colin Brackley
Founder
Co-founded Vale Burner Services in 2004. Established the business's commitment to engineering excellence and customer service in oil-fired appliance maintenance.
Dianne Brackley
Co-Founder
Supported the establishment of Vale Burner Services in 2004, contributing to initial operational frameworks and quality standards for domestic oil appliance servicing.
James Rhead
Owner & Manager
Current owner overseeing engineering standards and technician training. Ensures rigorous adherence to OFTEC protocols and maintains the business's reputation for reliability since 2004.
Emily Rhead
Co-Owner
Joint owner managing operational aspects of the business. Focuses on maintaining customer satisfaction and ensuring compliance with industry regulations for oil-fired appliance services.
Questions
Why is annual boiler servicing important?
Annual servicing ensures efficient operation, extends appliance lifespan, and maintains warranty validity. Our OFTEC-registered technicians identify potential issues before they become major problems.
Do you offer emergency repair services?
We provide breakdown assistance six days a week, attending 99% of customers within 24 hours. Emergency repairs require prior arrangement for after-hours support.
What areas do you cover?
We primarily serve Buckinghamshire and Oxfordshire, with our base in Long Crendon. Contact us to confirm availability for specific locations within these counties.
Are your engineers certified?
All our technicians are OFTEC-registered, with training overseen by our co-owners to maintain high engineering standards and compliance with industry regulations.
What does unvented cylinder servicing involve?
Our service includes pressure relief valve checks, expansion vessel inspections, and compliance verification with building regulations to ensure safe and efficient hot water performance.
