Business Details
Emergency
services
Your Trusted GP Practice in Mansfield Woodhouse
Oakwood Surgery is a dedicated general practice committed to providing comprehensive healthcare services to patients in Mansfield Woodhouse and surrounding areas. Our practice offers a wide range of medical services including routine appointments, repeat prescriptions, vaccinations, and urgent care triage through digital platforms. We prioritise patient accessibility with online booking systems, NHS App integration, and extended access appointments. Our team of experienced GPs and healthcare professionals ensures high-quality care while adhering to NHS standards and data protection regulations.We maintain strict confidentiality protocols and actively seek patient feedback to improve our services. The practice collaborates with local healthcare providers for out-of-hours emergencies and participates in national health initiatives like diabetes prevention programmes. Our facilities include modern diagnostic tools such as spirometry equipment and digital health record systems for efficient patient management.
Services
Online appointments
Repeat prescriptions
Flu vaccinations
Health checks
Spirometry tests
Medication reviews
Home visits
NHS health apps
Patient feedback system
Emergency triage
Highlights and features
- We offer 24/7 online access to appointment booking and prescription services
- Our practice uses AI-driven triage tools for efficient patient care allocation
- We provide extended access appointments including early mornings and Saturdays
- Our team includes experienced GPs and healthcare professionals with specialist training
- We maintain strict confidentiality and comply with GDPR and NHS data protection standards
Associations and certifications
- NHS
What people say
Efficient online booking
Knowledgeable staff
Quick prescription processing
Modern facilities
Clear communication
Services
Online appointments
Our online appointment system allows patients to book, amend, or cancel appointments 24/7 through the NHS App or SystmOnline. The system uses AI triage to ensure appropriate clinical prioritisation. Patients can pre-book appointments up to three weeks in advance with specific clinicians.
Repeat prescriptions
Patients can order repeat prescriptions via the NHS App, SystmOnline, or by posting physical slips. We process requests within two working days and allow collection from nominated pharmacies. The system requires regular medication reviews to ensure clinical appropriateness.
Flu vaccinations
We offer annual flu vaccinations to eligible patients during autumn and winter months. The service includes pre-bookable appointments for at-risk groups and follows NHS seasonal immunisation guidelines. Patients can check eligibility through our online booking system.
Spirometry testing
Our practice provides diagnostic spirometry tests to assess lung function. The 30-minute procedure measures air volume and flow rates to diagnose respiratory conditions. Patients receive immediate results interpretation and follow-up care plans from qualified clinicians.
Home visits
We offer home visits for patients who cannot attend the surgery due to mobility issues or severe illness. Requests require prior telephone assessment before 10am. Our GPs prioritise visits based on clinical urgency following telephone triage protocols.
People
Lorna English
Quality Service Supervisor
Lorna English oversees patient feedback and complaints procedures at Oakwood Surgery. With extensive experience in healthcare quality management, she ensures all patient concerns receive timely and appropriate resolution while maintaining strict confidentiality standards.
Carla Tucker
Quality Supervisor
Carla Tucker manages patient feedback systems and complaint resolution processes. She works closely with clinical teams to implement service improvements based on patient input and maintains compliance with NHS quality assurance frameworks.
Questions
How do I book an appointment with Oakwood Surgery?
Book appointments online via the NHS App or SystmOnline. Complete the Rapid Health triage questionnaire to receive appropriate appointment options. Housebound patients can call before 10am for home visit requests.
What emergency services does Oakwood Surgery provide?
For life-threatening emergencies, dial 999. For non-urgent issues when we're closed, contact NHS 111. We provide emergency triage during operating hours and coordinate out-of-hours care with local providers.
How can I order repeat prescriptions?
Use the NHS App, SystmOnline, or post physical slips in our prescription box. Allow two working days for processing. Collect medications from your nominated pharmacy 3-5 working days after ordering.
What health services are available for children?
We offer vaccination programmes, health checks, and medication reviews for children. Parents can book appointments for under-16s through our online system and access pharmacy-first services for common childhood ailments.
How does Oakwood Surgery handle patient complaints?
Contact Quality Supervisor Carla Tucker via phone or in person to raise concerns. We acknowledge complaints within 2 working days and resolve them according to NHS guidelines. Independent complaints can be made to the Nottinghamshire ICB.
What digital health services do you offer?
Our digital services include online appointment booking, electronic prescriptions, medical record access via SCR, and the Rapid Health AI triage system. Patients can also use the NHS App for secure healthcare management.
