Business Details
25 Years
experience
Expert IT & Smart Home Solutions in Bracknell
Support Monkey has been delivering expert IT solutions since 2001, founded by Lewis with over 25 years of industry experience. We specialise in remote and on-site technical support for both Mac and Windows systems, ensuring minimal disruption through efficient problem resolution. Our smart home automation services integrate cutting-edge technology to simplify daily living, while our commercial multimedia solutions cater to businesses requiring professional AV installations. With a focus on customer education and prevention, we provide comprehensive virus protection, data backup strategies, and hardware repair services. Our pay-per-incident and subscription-based support models offer flexible options for both individual and corporate clients.Backed by a reputation built on 100% customer satisfaction, we prioritise transparent communication and no-hidden-fee policies. Our expertise extends to network security assessments and smart device integration, ensuring clients benefit from secure, future-proof technology solutions. We actively educate customers about scam prevention, particularly regarding fraudulent tech support calls. As technology evolves, we maintain our competitive edge through continuous product testing and staff training. Our commitment to bridging the gap between complex technology and user-friendly solutions has made us a trusted partner for both residential and commercial clients across Bracknell and surrounding areas.
Services
IT Support
Smart Home Automation
Virus Removal
Data Backup
Hardware Repair
Network Security
Commercial AV Installation
Remote Diagnostics
Details
- Year established: 2001
Highlights and features
- We offer 20+ years of combined IT experience from certified professionals
- Our remote support service resolves issues without requiring onsite visits
- We provide tested smart home integration solutions with non-technical explanations
- We operate with full transparency and no hidden fees
- Our team includes specialists in both consumer and commercial technology
Services
IT Support
Our IT support covers both Mac and Windows systems with remote and onsite options. We resolve software issues, network problems, and system errors while explaining solutions clearly. Clients benefit from reduced downtime through our efficient troubleshooting process and flexible support packages tailored to individual and business needs.
Smart Home Automation
We integrate smart lighting, heating, security, and entertainment systems into unified solutions. Our expertise covers device selection, installation, and configuration to create intuitive home automation. Customers receive personalised training to maximise their system's potential while ensuring security and energy efficiency.
Virus Removal
Professional virus and spyware removal services protect your data and system performance. We implement robust security measures and educate users on prevention strategies. Our technicians eliminate infections while preserving important files and restoring system functionality to pre-attack performance levels.
Data Backup
We implement automated backup solutions for personal and business data. Services include system configuration, cloud storage integration, and recovery testing. Clients receive training on manual backup procedures while benefiting from scheduled protection against data loss from hardware failure or cyber attacks.
Hardware Repair
Our hardware repair covers laptops, desktops, and peripheral devices. We replace components like screens, batteries, and storage drives with genuine parts. The service includes diagnostics, repair, and post-service testing to restore full functionality while offering data transfer options to new devices.
People
Lewis
Owner
Lewis founded Support Monkey in 2001 with 25+ years of IT experience. He specialises in consumer technology integration and has developed the company's unique approach to combining corporate-level support with residential accessibility. His expertise spans network security, smart home systems, and technical support methodologies.
Questions
What IT services do you offer for home users?
We provide comprehensive IT support including virus removal, hardware repairs, network setup, remote assistance, and smart home automation tailored to residential clients' needs.
Do you offer remote technical support?
Yes, our remote support service allows us to diagnose and fix many technical issues without onsite visits, reducing costs and providing faster resolution times.
What smart home solutions can you install?
We integrate smart lighting, heating, security systems, and entertainment solutions, creating customised automation packages that work together seamlessly through single-control interfaces.
How do you handle data backup services?
We offer automated backup solutions with cloud storage integration, scheduled backups, and manual process training to protect your important documents, photos, and business files.
What payment methods do you accept?
We accept bank transfers and PayPal payments for both one-off services and our subscription-based support packages.
Are your technicians certified?
Our team includes certified professionals with 20+ years combined experience in IT support, network security, and smart technology integration.
