Business Details
34 Years
experience
Your Trusted IT Partner in Facilities Management
MASS is a people-led technology solutions partner specialising in business process transformation and facilities management software. Established in 1992, we combine three decades of industry expertise with agile methodologies to deliver tailored solutions for clients ranging from small businesses to complex organisations. Our approach focuses on understanding client needs, curating leading-edge software tools, and implementing systems that enhance end-user experiences. We prioritise long-term relationships, offering comprehensive services including software implementation, technical support, training, and strategic consulting.Our team of specialists works embedded within client operations, providing continuous guidance to optimise workplace processes and adapt to evolving market demands. With a proven track record in delivering over 300 projects, we maintain an all-inclusive technical support model and invest in emerging technologies like AI-driven energy audits and IoT integration to future-proof client operations.
Services
Workplace Management
Space Data Management
Asset Management
Maintenance Management
Energy Audits
Access Control
Desk Booking Systems
Survey Tools
Software Consulting
Technical Support
Details
- Year established: 1992
Highlights and features
- We offer 30+ years of specialised experience in facilities management software implementation
- Our all-inclusive technical support package has no hidden hourly rates
- We provide tailored solutions combining CAFM, IWMS, and IoT technologies
- Our platinum reseller status with Gravity ensures access to cutting-edge tools
- We embed specialists within client teams for continuous process optimisation
Services
Workplace Management
Our workplace management solutions combine Gravity Workplace and Facile software to create intelligent office environments. These systems enable real-time desk booking, space utilisation analytics, and hybrid work coordination. By integrating IoT sensors and mobile apps, we help organisations reduce real estate costs by up to 30% while improving employee satisfaction through better workspace allocation. Our implementations include custom configurations for dynamic capacity planning and contact tracing features.
Space Data Management
Using iGUIDE PLANIX camera systems, we capture precise 3D virtual tours and ANSI-compliant floorplans. Our team provides 'Survey as a Service' with lidar accuracy within 0.5%, creating polyline CAD drawings compatible with CAFM systems. This data forms the foundation for asset management, compliance checks, and maintenance programs, helping clients maintain current and accurate spatial records for facilities of all sizes.
Access Control
InVentry-based access solutions offer secure visitor tracking and staff monitoring across multiple sectors. Our systems integrate with Active Directory and educational MIS platforms, providing real-time site occupancy visibility. Features include QR code check-ins, health declarations, and multi-site roaming capabilities. Trusted by 10,000+ UK organisations, this solution enhances security while maintaining GDPR compliance through centralised personnel file management.
Technical Support
Our all-inclusive technical support covers Gravity, Archibus, and Facile implementations without hourly rate charges. Clients receive proactive system monitoring, version upgrades, and custom configuration adjustments. Support packages include named account managers and application specialists, ensuring rapid resolution of issues while maintaining system integrity through collaborative change management processes.
Asset Management
Spacewell-powered asset management solutions create centralised inventories with automated replenishment systems. We implement barcode/RFID tracking for equipment maintenance scheduling and condition monitoring. Our systems integrate with procurement workflows to optimise stock levels, while compliance modules generate audit trails for regulatory inspections. This reduces downtime through predictive maintenance alerts and lifecycle cost analysis.
People
Luke Bolt
Managing Director
Group Managing Director with 20 years' experience in business process optimisation. Specialises in strategic planning and change management, combining technical expertise with client relationship leadership. Holds an MBA and actively mentors teams in agile methodologies.
David Bolt
Non-Exec Chairman
Founder with 30+ years' experience in automation and organisational change. Provides strategic oversight while maintaining focus on innovation in facilities management technology. Recognised industry leader in digital transformation initiatives for workplace environments.
Alastair Jeffery
Client Success Director
15+ years in client relationship management with expertise in strategic implementation. Specialises in training delivery and support operations, combining technical knowledge with practical application in facilities management systems.
Andrew Taylor
Technical Support Engineer
30+ years' technical expertise in software development and client support. Provides critical troubleshooting capabilities and system customisation knowledge, maintaining deep relationships with key clients across multiple sectors.
Ramya Narayanaswamy
Business Development Executive
Specialises in market analysis and client acquisition strategies. Focuses on communicating technical benefits to diverse organisations, with particular expertise in demonstrating ROI from digital transformation initiatives.
Questions
What industries do you specialise in?
We serve sectors including education, healthcare, government, retail, and corporate real estate with tailored facilities management solutions.
Do you offer software training?
Yes, we provide onsite and remote training tailored to your specific system configurations and user requirements.
Can you integrate with existing systems?
Our solutions integrate with Active Directory, MIS platforms, and CAD systems through API connections and custom middleware.
What support options are available?
We offer 24/5 technical support with all-inclusive packages covering system upgrades and custom configuration adjustments.
How do you handle data security?
Our systems comply with GDPR standards, featuring encrypted data transmission and role-based access controls for sensitive information.
Do you work with international clients?
While UK-based, we implement solutions globally through local partner networks and remote deployment capabilities.
