Business Details
29 Years
experience
Emergency
services
Trusted Home Health Care Services in Wokingham
Established in 1997, The Link Nursing & Care Agency has built a reputation for delivering exceptional, personalized care to individuals with learning disabilities, autism, and acquired brain injuries. Our small, dedicated team prioritizes understanding each individual's unique needs, ensuring tailored support that promotes independence and quality of life. Registered with the Care Quality Commission (CQC), we have consistently achieved 'Outstanding' ratings for our commitment to excellence. Our services span supported living and community support across Berkshire and Surrey, with a management team available 24/7 to address any concerns.We maintain transparency in all communications with families, carers, and staff, and our quality assurance processes include annual questionnaires, regular reviews, and continuous monitoring. Our approach integrates Positive Behaviour Support (PBS) to reduce challenging behaviours, guided by certified PROACT-SCIPr-UK practices. By combining professional expertise with compassionate care, we empower individuals to live fulfilling lives in their own homes.
Services
Supported Living
Community Support
Positive Behaviour Support
Personal Care
Domestic Chores
Financial Assistance
Medication Administration
Medical Appointments
Community Engagement
Companionship
Details
- Year established: 1997
Highlights and features
- We provide full transparency at all touchpoints with families and carers.
- Our close-knit team offers tailored support based on personal knowledge of individuals.
- A management team member is available 24/7 to handle urgent situations.
- We hold an 'Outstanding' rating from the Care Quality Commission for care quality.
- Our services integrate certified Positive Behaviour Support (PBS) methodologies.
Associations and certifications
- Care Quality Commission
What people say
Exceptionally caring staff
Regain contact with loved ones
Individualized care plans
Pro-active commitment to independence
Compassionate and understanding approach
Services
Supported Living
Tailored 24/7 support in owner-occupied or tenancy homes for individuals with learning disabilities. Services include personal care, domestic tasks, and community engagement, with regular care plan reviews. Our CQC-rated approach ensures safety and independence, focusing on individual needs and preferences.
Community Support
Short, scheduled visits for individuals seeking independent living with additional assistance. Support covers medication management, medical appointments, and daily tasks, delivered by trained staff. This service promotes autonomy while ensuring access to professional care when needed.
Positive Behaviour Support
Evidence-based strategies to reduce challenging behaviours through person-centred planning. Utilising PROACT-SCIPr-UK and NICE guidelines, we teach new skills and address unmet needs. Certified staff monitor progress, ensuring dignity and inclusion in all interventions.
Personal Care
Help with bathing, grooming, and hygiene tailored to individual preferences. Staff prioritise dignity and comfort, adapting routines to evolving needs. This service supports physical well-being and self-esteem through consistent, compassionate care.
Medication Administration
Accurate medication management, including administration and prescription coordination. Staff ensure compliance with medical guidelines while educating individuals on treatment purposes. This service minimises risks and promotes health stability in a home setting.
People
Bohdana Shtefanyuk
Registered Manager
With over two decades in health and social care, Bohdana leads our team with NVQ Level 4 expertise. She specialises in supporting adults with learning disabilities and mental health needs, combining operational leadership with hands-on experience since joining The Link Nursing & Care Agency in 2004.
Claire Bennett
Care Coordinator
Claire brings extensive experience in supporting individuals with autism and acquired brain injuries. As a Service Manager since 2025, she focuses on person-centred care while advocating for social and health causes through local charitable work.
Clare Musgrove
Service Manager
Clare has over 30 years' experience in health and social care, specialising in dementia and learning disabilities. Her Level 5 Diploma informs our approach to complex needs, ensuring high standards across supported living and respite services.
Hannah Zalecki
Service Manager
Hannah combines a DipHE in Social Care with 15 years' frontline experience. She oversees operations with expertise in complex care needs, previously working in children's social care and education to enhance holistic support strategies.
Vlasta Mihaylov
Administration Manager
Vlasta transitioned from support work to recruitment coordination, applying her SEN school experience. She manages administrative processes while supporting community initiatives through volunteer work with local educational institutions.
Questions
What services does The Link Nursing & Care Agency offer?
We provide supported living and community support for individuals with learning disabilities, autism, and acquired brain injuries, focusing on personalized care plans.
How does The Link Nursing & Care Agency ensure quality care?
We are CQC-registered with 'Outstanding' ratings, conduct regular reviews, and use evidence-based Positive Behaviour Support methodologies.
Do you offer support in Berkshire and Surrey only?
Yes, our services are currently available in Berkshire and Surrey for home-based care.
What makes The Link Nursing & Care Agency unique?
Our small team personally knows each individual, providing tailored support with 24/7 management availability and no call centres.
