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Business Details
Your Ultimate Shopping Destination in Carlisle
Established as a central hub for retail and community engagement in Carlisle, Carlisle offers a diverse mix of independent retailers and high street brands. Our commitment to fostering local initiatives, charities, and events underscores our role as the heart of the community. With over 80 stores spanning fashion, technology, food, and services, we provide a dynamic shopping experience complemented by accessible facilities including parking, a library, and customer services.

Our team prioritises visitor comfort with amenities such as baby-changing facilities, shopmobility, and a dog-friendly environment. Through initiatives like the Community Fund, we actively support local projects while maintaining modern infrastructure with extended opening hours to accommodate shoppers' needs.
Services
Retail Stores Cafes & Restaurants Car Parking Community Events Library Access Baby Changing Facilities Shopmobility Services ATM Access Store Directory Event Booking
Highlights and features
  • We support local community initiatives through our Community Fund
  • We offer 80+ diverse retail and dining options under one roof
  • Our centre maintains accessible facilities including shopmobility
  • We provide extended opening hours seven days a week
  • Our customer service team assists with all visitor requirements
What people say
Great variety of shops Excellent community events Accessible facilities Friendly staff Central location
Update Listing
Services
Retail Stores
Our shopping centre houses over 80 retail outlets featuring both high street brands and independent traders. Visitors can access fashion, technology, food, and specialty stores under one roof. The diverse retail mix caters to all age groups and shopping requirements.
Cafes & Restaurants
Multiple food and beverage outlets provide casual dining options throughout the centre. From coffee shops to fast food outlets, our dining facilities offer varied menus to suit different tastes and dietary requirements in comfortable settings.
Community Events
Regularly scheduled community activities and seasonal events take place in our dedicated event spaces. These include charity fundraisers, local artist showcases, and family-friendly workshops that support our role as Carlisle's community hub.
Car Parking
Secure multi-storey and surface car parking facilities accommodate over 1,000 vehicles. The car park operates extended hours and includes designated spaces for disabled visitors and families with young children.
Customer Facilities
Comprehensive visitor amenities include accessible toilets, baby-changing facilities, and a shopmobility service. Additional features like cash machines, public library access, and information points enhance the overall shopping experience.
People
Susan Young
Centre Manager
With over 15 years' experience in retail management, Susan oversees daily operations and strategic development of Carlisle, ensuring it remains Carlisle's premier shopping destination.
Ian Proudfoot
Operations Manager
Ian manages the centre's logistical operations, maintaining high standards of safety, security, and visitor comfort through efficient facility management and staff coordination.
Sally-Ann Aherne
Centre Administrator
Sally-Ann handles administrative operations and tenant relations, supporting smooth day-to-day running of the shopping centre with over a decade of property management experience.
Nicola Green
Marketing Manager
Nicola leads promotional campaigns and community engagement initiatives, leveraging her retail marketing expertise to enhance The Lanes' position as Carlisle's community-focused shopping destination.
Questions
What are The Lanes Shopping Centre's opening hours?
We're open Monday to Saturday 9am-5:30pm and Sunday 10:30am-4:30pm. Car park hours vary slightly.
Are all stores open during centre hours?
Most stores follow our hours, but some independently operated outlets may have different schedules. Check our store directory for details.
What dining options are available?
We offer multiple cafes and restaurants including Costa Coffee, Muffin Break, and various food outlets across the centre.
Is there accessible parking available?
Yes, we provide designated accessible parking spaces and a shopmobility service for visitors with mobility requirements.
How can I get involved with community events?
Visit our 'Get Involved' section online or contact our marketing team to participate in local initiatives and events.
What facilities are available for families?
We offer baby-changing facilities, family toilets, and designated family parking spaces to accommodate visitors with young children.