Business Details
Emergency
services
Your Trusted Veterinary Care Partner in Redditch
Special Friends has been providing professional yet personal veterinary care in Redditch since 2005. Our skilled and stable team of veterinary surgeons and nurses delivers high standards of modern medicine while maintaining individualised care for every pet. We offer comprehensive services across all life stages, supported by state-of-the-art facilities including a recently built surgical suite and separate cat and dog accommodations. Our commitment to accessibility is demonstrated through easy parking and extended weekday hours. With a focus on preventative care, we pioneered the Platinum Health Plan to help clients manage regular treatments cost-effectively.Our team's collective experience spans decades, with multiple veterinarians holding qualifications from prestigious institutions like the Royal Veterinary College and Liverpool University. We maintain strict compliance with Royal College of Veterinary Surgeons guidelines and provide continuous care through registered out-of-hours partners. Our practice philosophy prioritises listening to pet owners' unique needs while maintaining transparent communication about treatment options and costs. The practice's administrative systems support seamless insurance claim processing and direct communication with referral centres when specialist care is required.
Services
Veterinary Consultations
Emergency Referrals
Health Plans
Vaccinations
Parasite Control
Highlights and features
- We maintain a stable team of experienced veterinary surgeons
- Our Platinum Health Plan offers cost-effective preventative care
- Separate facilities for cats and dogs reduce animal stress
- Free expert nurse consultations available daily
- Registered with RCVS-compliant out-of-hours emergency providers
Associations and certifications
- Royal College of Veterinary Surgeons
Services
Veterinary Consultations
Our experienced veterinary surgeons provide comprehensive health assessments for cats, dogs, rabbits, and exotic pets. Services include diagnosis of medical conditions, treatment planning, and preventative care advice. Each consultation allows time for thorough examination and owner discussion about pet wellbeing.
Emergency Referrals
Out-of-hours emergency services available through registered partners. We provide immediate telephone guidance and coordinate transfers to 24-hour facilities when critical care is needed. Our team maintains communication with referral centres to ensure continuity of treatment during animal hospitalisation.
Health Plans
Structured healthcare plans covering vaccinations, parasite control, and routine check-ups. Monthly direct debit payments offer cost savings compared to individual service charges. Plans include text reminders for treatments and 10% discounts on additional veterinary services provided at our practice.
Vaccinations
Annual vaccination programmes for dogs, cats, and rabbits. Includes kennel cough protection for dogs and core disease prevention for all species. Vaccinations administered during twice-yearly health checks form part of our preventative care strategy to maintain long-term animal health and wellbeing.
Parasite Control
Year-round parasite management included in health plans. Quarterly prescription treatments protect against fleas, ticks, and internal worms. Our nurses provide guidance on environmental control measures and monitor treatment effectiveness through regular pet health assessments conducted during plan check-ups.
People
Tim
Veterinary Surgeon
Qualified from Royal Veterinary College Edinburgh in 1998. Special interest in mixed animal practice. Owner of three dogs, one cat, and two children. Plays guitar in local band and enjoys walking.
Morwenna
Veterinary Surgeon
Graduated from Liverpool University in 2010. Specialises in small animal care. Originally from Cornwall with two cats and one dog. Enjoys family time and visiting Cornish beaches.
Ashley
Veterinary Surgeon
Qualified from Cambridge in 2000. Specialised in small animals after working in Australia and Nottinghamshire. Father of two children with limited spare time outside veterinary practice.
Dawn
Veterinary Nurse
Qualified RANA nurse in 1980. Joined Special Friends in 2005 after raising children. Owns border collie cross, cat, and rabbit. Focuses on patient care and client support.
Naomi
Veterinary Nurse
RVN qualified in 2008. Specialises in kitten fostering with over 300 hand-reared kittens. Enjoys fitness training and rock climbing. Provides nursing care and client education.
Questions
Do you provide emergency veterinary services?
We offer emergency care during opening hours and coordinate out-of-hours treatment through registered referral partners.
What payment options are available?
We accept direct debit payments for health plans and require treatment fees to be settled on the day of service.
Do you accept pet insurance?
We process insurance claims but require treatment fees to be paid upfront unless prior agreement is obtained from management.
Are there health plans available for pets?
Our Platinum Health Plan covers vaccinations, parasite control, and regular check-ups with monthly payments and additional discounts.
What facilities do you offer?
We have separate cat and dog areas, modern surgical suite, and provide text reminders for scheduled treatments.
How experienced is your veterinary team?
Our vets have combined experience spanning decades with qualifications from Edinburgh, Liverpool, and Cambridge universities.
