Business Details
Trusted Cleaning, Security & Concierge Services in Worcestershire
A & E Services has been delivering professional cleaning, security, and concierge solutions since our founding, establishing ourselves as a trusted partner for clients nationwide. Our team of SIA-licensed security officers, DBS-checked cleaning staff, and concierge professionals bring extensive industry expertise to every project. We prioritise innovation through real-time monitoring systems and GPS tracking, ensuring transparency and accountability across all services. With a focus on tailored solutions, we serve diverse sectors including commercial, industrial, educational, and supported housing environments. Our commitment to rigorous staff training and compliance with health and safety standards underpins our reputation for reliability.Operating from our Midlands headquarters, we combine 25+ years of operational experience with cutting-edge technology to maintain the highest service standards. Client satisfaction remains our priority, demonstrated through long-standing partnerships and consistent service delivery. Our management team personally oversees operations to guarantee adherence to contractual obligations while maintaining flexibility to adapt to client needs. This approach has earned us recognition from organisations like the YMCA and Avon Freight Group, who commend our responsive service and dedicated personnel.
Services
Office Cleaning
Security Guards
Concierge Services
Industrial Cleaning
Mobile Patrols
Key Holding
Alarm Response
Domestic Cleaning
Commercial Cleaning
Residential Cleaning
Highlights and features
- We have 25+ years of combined experience across cleaning, security, and concierge sectors
- All staff undergo SIA licensing and DBS background checks
- Real-time monitoring systems track service delivery nationwide
- Tailored solutions for commercial, industrial, and supported housing environments
- Proven track record with clients including YMCA and Avon Freight Group
Associations and certifications
- Security Industry Authority (SIA)
- Enhanced DBS
What people say
Excellent thorough
Professional service
Respond quickly
Dedicated person
Quality friendly
Services
Office Cleaning
Maintaining professional environments through scheduled office cleaning. Our trained staff use commercial-grade equipment to ensure hygienic workspaces, focusing on high-traffic areas and sanitation compliance. Services include waste management, surface disinfection, and floor maintenance tailored to business operational hours.
Security Guards
SIA-licensed personnel providing on-site security solutions. Our guards conduct regular patrols, monitor access points, and implement emergency protocols while maintaining visible deterrence. All officers carry photographic ID and undergo continuous training in conflict resolution and safety procedures.
Concierge Services
Specialist support for supported housing schemes with 24/7 availability. Our DBS-checked staff manage resident welfare, property security, and emergency response in vulnerable person accommodations. Services include night shelter supervision and keyholder responsibilities.
Industrial Cleaning
Heavy-duty cleaning for manufacturing and warehouse environments. Our team tackles grease, grime, and industrial residues while adhering to HSE regulations. Services include machinery cleaning, spill containment, and compliance-focused sanitation for production areas.
Mobile Patrols
Flexible security coverage using GPS-tracked vehicles. Our patrols provide unpredictable presence across multiple sites, combining visual inspections with real-time reporting. Services include alarm verification, perimeter checks, and emergency response within 20 minutes.
People
Ken Hadley
MD / Owner
With over 25 years in the security and cleaning sectors, Ken oversees strategic operations and client relations. His leadership focuses on maintaining service standards while expanding the company's nationwide reach through technological innovation.
Keeley Taylor
Operations Manager
Managing daily service delivery across multiple departments, Keeley ensures compliance with health and safety regulations. She coordinates staff training programs and client communications to maintain consistent service quality.
Sam Newnes
Operations Manager
Responsible for rapid response coordination and staff deployment, Sam manages emergency service requests and maintains client relationships. His team ensures continuity during unplanned absences across all service lines.
Meg Hadley
Operations Supervisor
Supervising frontline staff, Meg conducts quality inspections and implements process improvements. She manages staff development programs and ensures adherence to company-wide service standards across all operational areas.
Sophie Minchin
Area Manager
Overseeing regional operations, Sophie coordinates multi-site service delivery and client liaison. Her responsibilities include contract management, performance monitoring, and implementing company-wide initiatives in local teams.
Questions
What service areas do you cover?
We operate nationwide from our Midlands headquarters, providing services across all UK regions with dedicated local teams.
Are your staff properly certified?
All security personnel hold SIA licences, while cleaning and concierge staff undergo enhanced DBS checks for client safety.
How do you ensure service quality?
We use real-time GPS tracking, regular site inspections, and client feedback systems to maintain consistent service standards.
Can services be customised?
Yes, we tailor cleaning schedules, security protocols, and concierge support to match each client's specific requirements.
What emergency response times do you guarantee?
Our security team responds to incidents within 20 minutes, with dedicated managers on call for urgent situations.
How do I request a service quote?
Submit details through our website form or contact our Worcestershire office directly for a personalised quotation.
