Business Details
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Expert Heating Solutions in South Shields
At J Shipley & Co Heating, we are proud to be a trusted, family-run business serving South Shields, Tyne and Wear for over seven decades. Our team of Gas Safe registered engineers delivers reliable heating solutions, specialising in boiler installations, repairs, and renewable energy systems. As a Worcester Bosch Accredited Installer, we combine industry-leading standards with local expertise to ensure safe, efficient heating for homes and businesses.Our commitment to punctuality, transparency, and customer satisfaction has earned us 86 five-star reviews. With flexible finance options and 24/7 emergency call-outs, we prioritise accessibility and peace of mind for every client.
Services
Boiler Installations
Heating Repairs
Service Plans
Renewable Heating
Gas Safety Checks
Highlights and features
- 70+ years of combined experience in heating solutions
- Worcester Bosch Accredited Installer with extended guarantees
- 24/7 emergency call-out service for urgent repairs
- Transparent pricing with no hidden fees on service plans
- Gas Safe registered engineers ensuring safety compliance
Associations and certifications
- Worcester Bosch Accredited Installer
- Financial Conduct Authority
What people say
Excellent service
Quick and reasonable price
Great local company
First-class job
Professional communication
Services
Boiler Installations
Specialising in Worcester Bosch boiler installations, we provide energy-efficient heating solutions for domestic and commercial properties. Our Gas Safe engineers ensure safe, compliant installations with options for combi, system, and conventional boilers. All work includes a 10-year warranty when registered with Worcester Bosch.
Heating Repairs
24/7 heating repair service addressing boiler breakdowns, radiator issues, and gas leaks. Engineers carry common replacement parts for same-day fixes, with 90% of repairs completed within four hours of initial contact according to customer feedback.
Service Plans
Three tiered service plans (Bronze, Silver, Gold) offering annual boiler servicing, priority call-outs, and comprehensive coverage. Plans include parts and labour for repairs, with no excess fees or age-related price increases for existing customers.
Renewable Heating
Installation and maintenance of air source heat pumps, solar PV systems, and low-temperature heating solutions. Our MCS-certified engineers help reduce carbon footprints while qualifying customers for government incentives like the Boiler Upgrade Scheme.
Gas Safety Checks
Annual gas safety inspections for landlords and commercial properties. Certified engineers issue CP12 certificates, checking all gas appliances for compliance with UK safety regulations and providing detailed reports for legal compliance.
People
Nigel Surtees
Managing Director
Leading J Shipley & Co Heating operations with 30+ years in heating engineering, overseeing technical standards and customer service excellence across Tyne and Wear.
Sharon Surtees
Director of Finance
Managing financial operations since 2005, ensuring transparent pricing structures and overseeing the company's FCA-authorised credit brokerage services.
Kevin Kinghorn
Director & Engineer
Dual-qualified engineer with 25 years' experience, specialising in complex boiler conversions and renewable energy system integrations for residential properties.
Anthony Surtees
Director of Operations
Coordinating field operations since 2010, managing engineer schedules and maintaining Gas Safe compliance across all installation and repair projects.
Rachel Cunningham
Office Manager
Handling customer relations since 2015, ensuring smooth communication between clients and engineers while managing service scheduling and follow-ups.
Questions
Do you offer emergency heating repairs?
Yes, our 24/7 emergency service responds to boiler breakdowns and heating failures across Tyne and Wear with average call-out times under four hours.
Are your engineers Gas Safe registered?
All our heating engineers hold current Gas Safe registration, with credentials verifiable through the official Gas Safe Register website.
Can I spread boiler installation costs?
Yes, we offer finance options through Novuna Personal Finance, allowing monthly payments over 60-120 months with a 14-day cooling-off period.
What areas do you cover?
We primarily serve Tyne and Wear, including South Shields, Newcastle, Gateshead, and Sunderland, with service availability extending to Durham and Northumberland.
Do service plans include parts and labour?
Yes, all plans cover parts and labour for repairs, with no excess charges. Gold plan customers also receive coverage for entire central heating systems.
Are you Worcester Bosch accredited?
Yes, we're official Worcester Bosch Accredited Installers, meeting their standards for installation quality and customer service since 2008.
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