Business Details
Emergency
services
Your Trusted GP Practice in Upton Upon Severn
Upton Surgery has been serving the Upton Upon Severn community since its establishment, providing comprehensive general practice services. Our team of experienced GPs and healthcare professionals utilise advanced online systems like RapidHealth and PATCHS to streamline patient triage, appointments, and prescription management. We prioritise accessibility through our dosette service for medication management and adhere to NHS standards for patient confidentiality and data protection.Our practice actively participates in clinical research collaborations with the University of Warwick, enhancing patient care through evidence-based practices. We maintain transparent communication channels for feedback, complaints, and emergency services, ensuring patient safety and satisfaction remain central to our operations.
Services
GP Consultations
Prescription Management
Online Health Records
Home Visits
Vaccination Clinics
Highlights and features
- We offer 24/7 NHS 111 emergency support integration
- Our online triage system streamlines appointment booking
- We provide home delivery of pre-packed medication trays
- Our practice participates in national clinical research studies
- We maintain ISO 27001-compliant data security standards
What people say
Quick online booking
Knowledgeable staff
Effective triage system
Accessible medication service
Professional complaint handling
Services
GP Consultations
Our general practice offers in-person and virtual consultations for acute and chronic health conditions. Patients can book same-day appointments through our online triage system, which prioritises cases based on clinical need. Our GPs provide comprehensive care including diagnosis, treatment plans, and specialist referrals.
Prescription Management
We handle repeat prescriptions and medication reviews for long-term conditions. Patients can order prescriptions through the NHS App or our online portal, with collection available from local pharmacies. Our dosette service provides pre-sorted weekly medication trays for patients with complex regimens.
Online Health Records
Registered patients gain secure access to their medical records, test results, and appointment history via the NHS App. This system allows for direct communication with our team, prescription requests, and access to personal health information while maintaining strict data protection standards.
Vaccination Clinics
We operate seasonal flu and COVID-19 vaccination clinics alongside routine immunisations. Our online booking system allows patients to schedule appointments for themselves and family members, with regular updates on vaccine availability and eligibility criteria.
Home Visits
For housebound patients, we provide home visits by GPs and healthcare assistants. Requests must be made before 11am for same-day assessment. Our clinicians evaluate medical needs and coordinate follow-up care, ensuring accessibility for patients with mobility challenges.
People
Dr Gail Wetmore
GP Research Lead
Dr Wetmore leads Upton Surgery's clinical research initiatives, collaborating with the University of Warwick's Clinical Research Network. With over 15 years in general practice, she specialises in respiratory infection studies and evidence-based medicine implementation.
Georgina Gwynne
Complaints Lead
Georgina manages patient feedback and formal complaints processes at Upton Surgery. She ensures compliance with NHS guidelines for resolving concerns within 10 working days while maintaining confidentiality and improving service quality through patient insights.
Questions
How do I book a GP appointment online?
Use the NHS App or our website's appointment request form from 7am weekdays. Our system will triage your request and schedule appropriate care.
What prescription services are available?
Order repeats via NHS App, collect from nominated pharmacies, or use our dosette service for complex medication needs with weekly home delivery.
How does the online triage system work?
Submit symptoms through our portal; GPs prioritise cases and respond within 4 hours, arranging consultations or directing to appropriate care.
What emergency services access exists?
Dial 999 for life-threatening emergencies or use NHS 111 online/phone for urgent non-emergency medical advice outside practice hours.
Can I access my medical records digitally?
Yes, through the NHS App or website portal, which shows test results, appointment history, and allows secure communication with our team.
How are complaints handled?
Contact Georgina Gwynne via phone or written request. We acknowledge complaints within 3 days and resolve them within 10 working days typically.
