Business Details
Emergency
services
Your Trusted Wirral Funeral Directors
Charles Stephens has been serving Wirral and Cheshire since 1896, establishing itself as the region's longest-standing independent funeral provider. As a fourth-generation family-owned business, we prioritise compassionate, personalised care for every family we serve. Our services encompass traditional and non-religious funerals, cremations, burials, and eco-friendly options, supported by a dedicated team of qualified professionals. With an extensive network of branches and Chapels of Rest, we offer 24/7 support to accommodate urgent needs.Our commitment to excellence extends to bespoke arrangements, including custom service sheets, floral tributes, and memorial selection. The business maintains an immaculate fleet of Bentley and Jaguar vehicles, ensuring dignified transportation. We operate under the National Association of Funeral Directors' Code of Practice, guaranteeing adherence to the highest industry standards while providing transparent pricing and flexible payment options.
Services
Direct Cremation
Pre-Paid Plans
Coffins & Caskets
Funeral Flowers
Masonry Services
Ashes Keepsakes
Service Sheets
Fleet Hire
Chapel of Rest
Bereavement Support
Highlights and features
- We offer over 125 years of local funeral service expertise
- Our team includes fifth-generation family funeral directors
- We provide 24/7 support with dedicated on-call professionals
- Our fleet includes luxury Bentley and Jaguar funeral vehicles
- We operate under the National Association of Funeral Directors' Code of Practice
Associations and certifications
- National Association of Funeral Directors
What people say
Perfect in every way
Professional and caring
Nothing was too much trouble
Seamless arrangements
Outstanding customer service
Services
Direct Cremation
Our direct cremation service provides a simple, dignified alternative to traditional funerals. This option includes professional care of the deceased, cremation fees, and certificate handling. Ideal for families seeking a private, cost-effective solution without compromising on respect and professionalism.
Pre-Paid Plans
We offer pre-paid funeral plans through Ecclesiastical Planning Services, allowing individuals to arrange their funeral details in advance. These plans lock in current prices and ensure personal wishes are respected, providing peace of mind for both the individual and their loved ones.
Coffins & Caskets
We provide a comprehensive selection of coffins and caskets from UK manufacturers, including traditional wooden options, eco-friendly alternatives, and bespoke designs. Our staff will guide families through material, style, and personalisation choices to create a meaningful tribute.
Funeral Flowers
Our floral arrangements offer a beautiful way to honour loved ones, with options ranging from classic wreaths to custom designs. We work closely with families to create meaningful tributes that reflect the deceased's personality and preferences.
Masonry Services
Our memorial showroom showcases a range of headstones and plaques, with expert guidance on material and design choices. We coordinate with National Association of Memorial Masons members to ensure quality installations, providing lasting tributes that meet cemetery regulations.
People
Gemma Stephens
Managing Director
Fourth-generation funeral director with over 25 years' experience. Has expanded the business with three new branches since taking leadership in 1994.
Jeremy Stephens
Senior Consultant
Qualified funeral director since 1962. Third-generation family member providing expert consultation and maintaining traditional standards within the business.
Tom Stephens-Henderson
Funeral Director
Fifth-generation family member who achieved his Funeral Directing Diploma with distinction in 2023, combining modern training with family heritage.
Richard McDowell
Director
35-year veteran of the business, specialising in monumental masonry. Joined as an apprentice in 1979 and now oversees memorial design and installation.
Richard Brady
Director
20-year company veteran who progressed from driver to director. Qualified as a funeral director in 2011 and appointed director in 2023.
Questions
What funeral service options do you provide?
We offer traditional funerals, direct cremations, green burials, and pre-paid funeral plans with full personalisation options.
Do you handle funeral arrangements outside regular hours?
Yes, we provide 24/7 support with on-call funeral directors available for urgent arrangements at any time.
Can I personalise funeral elements?
Yes, we offer custom service sheets, floral tributes, coffin personalisation, and special route arrangements for processions.
Are pre-paid funeral plans available?
We offer FCA-regulated pre-paid plans through Ecclesiastical Planning Services, allowing advance payment and arrangement specification.
How do you handle memorial installations?
Our masonry specialists coordinate with NAMM-registered stonemasons, providing full installation service with cemetery compliance guarantees.
What payment options exist?
We accept cash and cheques for memorial installations, with flexible payment plans available for funeral services.
