Business Details
Your Trusted Debt Management Partner in Birmingham
At Back2credit, we specialise in providing tailored debt management solutions to individuals facing financial challenges. With a dedicated team of experienced professionals, we offer expert guidance through a range of services including Debt Management Plans, Individual Voluntary Arrangements, and Debt Relief Orders. Our approach prioritises transparency, empathy, and client empowerment, ensuring that each customer receives personalised support aligned with their unique circumstances. Backed by authorisation from the Financial Conduct Authority, we maintain rigorous standards of ethical practice and regulatory compliance.Our continuous staff training programmes ensure that our advisors remain at the forefront of industry best practices, enabling us to deliver effective, sustainable financial solutions. Through our commitment to treating customers fairly, we have established a reputation for reliability and trustworthiness in the debt management sector. Our Birmingham-based operations combine local expertise with national regulatory oversight, providing clients with accessible, high-quality financial advisory services designed to restore financial stability and long-term peace of mind.
Services
Debt Management
Individual Voluntary Arrangements
Debt Relief Orders
Breathing Space
Debt Settlement
Bankruptcy Advice
Debt Arrangement Scheme
Trust Deed
Sequestration
Highlights and features
- Our team has over 20 years of combined experience in financial services
- We provide FCA-regulated debt management solutions tailored to individual needs
- Personalised support through dedicated debt advisors with specialist training
- Transparent processes with no hidden fees or obligations
- Proven track record helping clients achieve debt-free futures
Associations and certifications
- Financial Conduct Authority
What people say
Flexibility and affordability
Supportive from start
Explained everything simply
Not pushy
Understand commitments
Services
Debt Management Plan
Our Debt Management Plans help clients consolidate multiple debts into a single affordable monthly payment. This informal arrangement works with creditors to reduce financial pressure while maintaining essential commitments. Our advisors ensure tailored solutions that adapt to changing circumstances, providing structured pathways to debt freedom.
Individual Voluntary Arrangement
IVAs offer legally binding debt solutions for those unable to repay full balances. Our specialists negotiate reduced monthly payments over 5-6 years, with remaining debts typically written off afterwards. We ensure clients understand all implications and eligibility criteria for this formal insolvency procedure.
Debt Relief Order
Designed for individuals with low assets and income, Debt Relief Orders provide debt write-offs without formal bankruptcy. Our advisors assess eligibility for this government-backed solution, ensuring clients meet the strict criteria while understanding alternative options available.
Breathing Space
This government scheme offers 60-day debt respite periods for those in mental health crisis. Our team guides clients through eligibility requirements and application processes, providing essential breathing room to arrange long-term solutions without creditor pressure.
Debt Settlement
Our debt settlement service negotiates lump-sum payments to creditors in exchange for debt write-offs. Advisors assess viability based on client circumstances, ensuring realistic offers that balance creditor expectations with financial capabilities while explaining potential credit implications.
People
Lily
CEO
With over 20 years in financial services, Lily leads Back2credit's vision of empowering clients through ethical debt management. Her strategic leadership focuses on sustainable financial solutions and maintaining high advisory standards across all operations.
Graham
Team Manager
Graham oversees debt advisory services with 20 years' experience in financial customer service. He ensures fair treatment standards across all client interactions while maintaining operational excellence in our advisory processes.
Nisha
Customer Services Manager
Nisha leads our customer service team with over a decade of financial services experience. She maintains high service standards through staff development programmes and client feedback mechanisms to ensure consistent service quality.
Dal
Debt Advisor
Dal provides empathetic debt advice with specialist training in financial hardship support. His client-centred approach focuses on understanding individual circumstances to recommend appropriate debt solutions.
Harpreet
Debt Advisor
Harpreet combines debt management expertise with customer service excellence. She assists clients through complex financial situations while maintaining clear communication and administrative accuracy in all case management.
Questions
What debt solutions do you offer?
We provide Debt Management Plans, IVAs, DROs, Breathing Space, Debt Settlement, Bankruptcy options, and Scotland-specific schemes like Trust Deeds. Our advisors help determine the best solution for your circumstances.
Are your services free?
Initial debt counselling is free. Some solutions may involve fees, which we'll clearly explain upfront. We ensure full transparency about costs before any commitment.
How do debt solutions affect credit ratings?
Most debt solutions impact credit ratings. Our advisors explain implications for each option and provide guidance on rebuilding credit post-solution while managing current financial obligations.
Can I speak to an advisor directly?
Yes, our trained debt advisors are available via phone or callback. We offer personalised consultations to discuss your specific situation and available options.
What areas do you cover?
While based in Birmingham, we provide services nationwide through phone and online consultations. Our FCA authorisation allows us to advise clients across the UK.
How long do debt solutions take?
Duration varies by solution type. Debt Management Plans typically last 3-5 years, IVAs 5-6 years, while Breathing Space offers 60-day respite. We'll explain timelines for your chosen solution.
