Business Details
Emergency
services
Trusted Housing and Support Services in Hull
Humbercare is a charitable organisation dedicated to providing innovative services to support adults and young people in need. We work in partnership with statutory agencies, voluntary organisations, and local authorities to deliver quality accommodation, information, advice, and guidance. Our focus is on empowering vulnerable individuals, including homeless people, those with mental health challenges, and ex-offenders, through tailored support services. With over 150 employees and 50 volunteers, we maintain accreditations such as Investors in People and the Matrix Standard, reflecting our commitment to excellence.Our services span Hull, East Riding of Yorkshire, North East Lincolnshire, and North Lincolnshire, addressing homelessness prevention, mental health crisis intervention, and supported housing. We prioritise inclusivity, mental health support, and community integration, evidenced by our Mindful Employer and Disability Confident accreditations. Our partnerships with organisations like the Humber Teaching NHS Foundation Trust and Sir James Reckitt Charity enhance our ability to deliver impactful, person-centred care.
Services
Supported Housing
Mental Health Crisis Intervention
Learning Disability Support
Young People's Accommodation
Homelessness Prevention
Floating Support Services
Circles of Accountability
Self-Enablement Programmes
Rough Sleeper Support
Housing Related Support
Highlights and features
- We have over 150 employees and 50 volunteers with specialist expertise in housing and social care.
- Our services are accredited by Investors in People and the Matrix Standard for quality assurance.
- We partner with local authorities and NHS trusts to deliver integrated, community-focused support.
- Our 24/7 emergency response ensures continuous support for vulnerable individuals.
- We prioritise mental health and inclusion, evidenced by Mindful Employer and Disability Confident status.
Associations and certifications
- Investors in People
- Matrix Standard
- Mindful Employer
- Disability Confident Employer
- Cyber Essentials
- NHS Data Security and Protection Toolkit
- Care Quality Commission
- White Ribbon Accreditation
- Circles UK
What people say
Lifeline for vulnerable people
Dedicated and passionate staff
Effective crisis intervention
Strong community focus
Personalised support plans
Services
Supported Housing
Our Chrysalis Supported Housing Service provides stable accommodation and tailored care for vulnerable adults, including those with mental health challenges or learning disabilities. We offer 24/7 on-site support to help residents develop independent living skills and access community resources. This service operates across Hull, Grimsby, and the Humber region, focusing on long-term social integration and wellbeing.
Mental Health Crisis Intervention
In partnership with Humber Teaching NHS Foundation Trust, we deliver a Mental Health Crisis and Intervention Service to prevent hospital admissions. Our team provides rapid response support, personalised care plans, and coordination with healthcare professionals. This service is part of the Right Care Right Person Project, recognised for its innovative approach to mental health crisis management.
Young People's Floating Support
This service offers flexible, community-based support to young people aged 16-25 transitioning from care or facing homelessness. We assist with housing applications, life skills training, and education or employment opportunities. Our goal is to promote independence while ensuring access to safe accommodation and emotional wellbeing resources.
Circles of Support and Accountability
Delivered in partnership with Circles UK, this service supports individuals at risk of reoffending through structured community accountability groups. Trained volunteers and professionals work with service users to address offending behaviour, build pro-social networks, and reduce harm to communities across the Humber region.
Self-Enablement Service
Our Self-Enablement Service in Hull and East Riding helps individuals with complex needs regain independence after hospital discharge or during crisis situations. We provide short-term, goal-focused support to improve daily living skills, connect with local services, and secure sustainable housing, reducing reliance on long-term care systems.
People
Richard McKinnon
Chief Executive
Richard leads Humbercare's strategic direction, ensuring alignment with our mission to empower vulnerable individuals. With over 20 years in social care leadership, he has expanded services across the Humber region while maintaining accreditations like Investors in People.
Joy Malyon
Chair of Board
Joy oversees Humbercare's governance, bringing extensive experience in charity management and policy development. She ensures organisational accountability and drives partnerships with statutory agencies to enhance service delivery for vulnerable populations.
Mike Mercer
Deputy Chief Executive
Mike manages operational delivery of Humbercare's housing and support services. With a background in social work, he focuses on service quality improvements and staff development, ensuring compliance with Care Quality Commission standards.
Kelly Allman
Head of Services
Kelly leads service design and implementation, specialising in supported housing for people with learning disabilities. She has expanded the Chrysalis Housing Service and strengthened partnerships with NHS trusts to integrate health and social care provision.
Charlotte Hornsby
Head of Finance
Charlotte oversees financial strategy and resource management at Humbercare. She ensures fiscal sustainability while securing funding from partners like the Sir James Reckitt Charity to maintain essential services for homeless and vulnerable individuals.
Questions
What housing services does Humbercare offer?
We provide supported housing, floating support, and crisis accommodation for vulnerable adults and young people across Hull and the Humber region.
How can I apply for supported housing?
Contact our Hull or Grimsby office to discuss eligibility and complete an application form with our housing specialists.
Do you support people with mental health needs?
Yes, our Mental Health Crisis Intervention Service partners with NHS trusts to offer tailored support and prevent hospital admissions.
Can I volunteer with Humbercare?
We welcome volunteers for Circles of Support and accommodation services – visit our 'Get Involved' page for opportunities.
What accreditations does Humbercare hold?
We maintain Investors in People, Matrix Standard, Care Quality Commission registration, and White Ribbon Accreditation among others.
How do you involve service users in decisions?
Through our Tenant Involvement Strategy, service users contribute to policy development and service improvements via regular consultations.
