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Your Trusted Partner for IT Services & Business Communications
NGC Networks has been delivering tailored business communications and IT solutions across the UK for over two decades. Our consultative approach combines industry-leading technology partnerships with a deep understanding of client needs to create future-proof communications infrastructure. With ISO 9001 certification and a team of certified experts, we specialise in integrating voice, data, and cloud technologies to enhance business productivity.Our commitment to technical excellence is demonstrated through our work with education, manufacturing, and professional services sectors, where we consistently deliver measurable improvements in connectivity and operational efficiency. Backed by strategic investment from the Rigby Group, we maintain industry-leading support standards while continuously evolving our service portfolio to meet emerging technological challenges.
Services
Business Telephony
Cloud Telephony
Contact Centre as a Service
Internet Connectivity
Business Mobiles
Managed Services
Unified Communications
Cybersecurity Solutions
Network Infrastructure
Microsoft Teams Integration
Highlights and features
- We offer 20+ years of specialist experience in business communications
- Our ISO 9001 certification demonstrates quality management excellence
- Dedicated account managers ensure tailored solution development
- Partner-agnostic approach guarantees technology best fit for your needs
- Industry-leading support maintains 99.9% system uptime across clients
Associations and certifications
- ISO 9001
What people say
Seamless integration
Substantial savings
Reliable service
Excellent support
On time delivery
Services
Business Telephony
Cloud-based and on-premise telephony solutions tailored for business scalability. Our systems integrate with existing IT infrastructure to improve communication efficiency while reducing operational costs. Features include VoIP, SIP trunks, and unified messaging platforms.
Internet Connectivity
High-speed fibre and leased line solutions with 99.9% uptime guarantees. We provide full connectivity infrastructure including SD-WAN, MPLS, and wireless options to ensure reliable business operations across multiple locations.
Managed Services
Proactive monitoring and maintenance of communications infrastructure. Our 24/7 support team handles system updates, security patches, and performance optimisation to maintain continuous business operations and compliance with industry standards.
Contact Centre as a Service
Cloud-hosted contact centre solutions with omnichannel capabilities. Features include AI-powered call routing, real-time analytics, and workforce optimisation tools to enhance customer experience while reducing handling times by up to 40%.
Unified Communications
Integrated communication platforms combining voice, video, and messaging. Our solutions enable seamless collaboration across devices and locations while maintaining enterprise-grade security and compliance standards.
People
Steve Harris
CEO
Technology executive with proven success scaling companies to 100m+ revenue. Led Huawei UK's growth and co-founded SIPHON. Brings 15+ years of leadership in communications technology sector.
Rob Smith
COO
Co-founder of SIPHON with 12 years' experience building engineering teams. Specialises in technology operations and product development. Instrumental in establishing NGC Networks' technical capabilities.
Andy Young
Chief Revenue Officer
Sales leader with 20+ years in technology sector. Previously drove growth at Colt Technology Services and Agilico. Responsible for expanding NGC Networks' market presence across UK business sectors.
John Taylor
Chairman
Portfolio director at Rigby Group with extensive experience in technology investments. Oversees strategic direction and governance. Brings 25+ years of board-level experience in scaling technology enterprises.
Chris Smith
Finance Director
Qualified accountant specialising in financial strategy for tech SMEs. Manages commercial operations and investment planning. Previously held senior finance roles in high-growth technology companies.
Questions
What industries do NGC Networks specialise in?
We focus on education, manufacturing, and professional services sectors, providing tailored communications solutions that address specific regulatory and operational requirements for each industry.
Do you offer 24/7 technical support?
Yes, our out-of-hours support team is available 24/7 via dedicated phone lines and online portal, ensuring rapid response for critical system issues.
Can you integrate with existing IT systems?
Our solutions are designed for seamless integration with existing infrastructure, including Microsoft 365, legacy PBX systems, and enterprise resource planning platforms.
What accreditations do you hold?
We maintain ISO 9001 certification for quality management and partner certifications with Avaya, Gamma, and Microsoft for specialist technology implementations.
How do you ensure service reliability?
We guarantee 99.9% uptime through redundant network architecture, proactive monitoring, and SLA-backed support with guaranteed response times for all service tiers.
Do you provide cloud-based solutions?
Yes, we offer cloud-hosted telephony, contact centre, and unified communications solutions with flexible deployment options including hybrid models combining on-premise and cloud infrastructure.
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