Business Details
Your Trusted IT Support Partner in Bristol
We are a dedicated IT support company based in Yate, Bristol, committed to delivering tailored technology solutions that empower businesses to thrive. With a focus on understanding each client's unique needs, we provide comprehensive IT support, proactive cyber security measures, and cloud-based services designed to enhance operational efficiency. Our team of experienced professionals combines technical expertise with a client-centric approach, ensuring businesses benefit from reliable, future-proof IT infrastructure. We prioritise clear communication, avoiding technical jargon to ensure clients fully understand their technology solutions. Our services extend across Bristol, Gloucestershire, and the wider UK through remote support capabilities.By maintaining a proactive stance on IT management and cyber security threats, we help businesses mitigate risks while optimising their digital operations. Our commitment to continuous improvement is reflected in our investment in cutting-edge technology and staff development. We work closely with clients to create strategic IT roadmaps that align with their business objectives, offering both outsourced IT department solutions and ad hoc support options. Our reputation for excellence is built on years of delivering dependable service, evidenced by long-standing client relationships and positive testimonials highlighting our responsiveness and technical proficiency.
Services
IT Support
Cyber Security
Cloud Services
Computer Repair
IT Consultancy
Highlights and features
- We offer 20+ years of combined IT support experience
- Our proactive monitoring prevents IT issues before they occur
- Personalised service with no technical jargon
- Comprehensive cyber security protection with dark web monitoring
- Flexible support packages tailored to business needs
What people say
Excellent service
Quick and efficient
Professional team
Cost-effective solutions
Peace of mind
Services
IT Support
Our comprehensive IT support services ensure businesses maintain optimal technology performance. We offer both proactive maintenance and reactive solutions to address technical issues promptly. Our team provides remote and on-site support for hardware, software, and network infrastructure, minimising downtime and maintaining business continuity. With flexible support packages tailored to specific business needs, we deliver reliable IT management that evolves with technological advancements.
Cyber Security
We provide robust cyber security solutions to protect businesses from evolving digital threats. Our services include dark web monitoring, AI-powered email security, and comprehensive staff training programs. Implementing advanced threat detection systems and regular security audits, we help prevent data breaches and ensure compliance with industry standards. Our proactive approach combines cutting-edge technology with expert analysis to safeguard sensitive business information.
Cloud Services
Our cloud services enable businesses to leverage scalable technology solutions without significant infrastructure investment. We offer secure cloud hosting, data backup, and remote desktop solutions with guaranteed uptime. Facilitating seamless collaboration and flexible working arrangements, our cloud migration services ensure smooth transitions with minimal disruption. We implement enterprise-grade security measures to protect cloud-stored data while maintaining regulatory compliance.
Computer Repair
We provide expert computer and laptop repair services for businesses experiencing technical difficulties. Our technicians diagnose and resolve hardware and software issues with minimal disruption to operations. Offering both on-site and remote repair options, we implement cost-effective solutions that extend device lifespan. We also supply refurbished and new equipment with professional setup services to ensure seamless integration with existing systems.
IT Consultancy
Our IT consultancy services help businesses optimise their technology infrastructure for improved efficiency. We conduct comprehensive audits to identify areas for improvement and develop strategic implementation plans. Specialising in workflow optimisation and technology roadmap creation, we align IT investments with business objectives. Our expert guidance covers hardware upgrades, system integration, and future-proof technology adoption strategies.
People
Mark Burgess
Director
With a distinguished background in computer studies and extensive experience in Windows server management, Mark focuses on simplifying complex IT systems for business users. He leads technical strategy development while maintaining client relationships.
Mark Graham
Director
Combining electronics expertise with a successful IT support career, Mark co-founded Refresh to deliver reliable technology solutions. He oversees service delivery and maintains the company's commitment to honest, effective client support.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including network management, cyber security protection, cloud services, computer repair, and strategic technology planning tailored to small business needs.
How do you handle emergency IT issues?
We prioritise urgent matters with rapid response times, offering same-day support for critical issues affecting business operations during working hours.
Can you help with cloud migration for our business?
Yes, we specialise in secure cloud migration with minimal disruption, providing complete transition support including data transfer, system configuration, and staff training.
What cyber security measures do you implement?
We use dark web monitoring, AI email security, anti-virus protection, and staff training programs to create multi-layered defences against cyber threats.
Do you offer IT support packages?
Yes, we provide customisable support packages with proactive monitoring, unlimited technical assistance, and strategic IT planning to suit different business requirements.
How do you support remote working arrangements?
We implement cloud solutions, remote desktop access, and secure collaboration tools to enable flexible working while maintaining data security and system accessibility.
