Business Details
50+ Years
experience
Specialist Addiction Recovery Services UK
Phoenix Futures has been dedicated to supporting individuals, families, and communities affected by drug and alcohol problems for over 50 years. Established in 1969, our organisation operates across the UK, offering a comprehensive range of services including residential treatment, community support, housing provision, and specialist programmes within the justice system. Our approach is rooted in evidence-based practices, combining therapeutic communities, peer mentoring, and holistic therapies to foster self-worth, personal responsibility, and long-term recovery.We prioritise inclusivity, ensuring accessibility for individuals from all backgrounds, including those with complex needs, mental health challenges, and histories of trauma. Our multidisciplinary teams deliver personalised care plans, complemented by innovative initiatives such as Recovery through Nature, Arts, and Sport. As a registered charity and housing provider, we are committed to reducing stigma, promoting social inclusion, and empowering individuals to rebuild their lives with dignity and independence.
Services
Residential Treatment
Community Support
Housing Services
Justice System Support
Family Recovery
Peer Mentoring
Recovery Housing
Therapeutic Communities
Drug and Alcohol Counselling
Recovery Programmes
Details
- Year established: 1969
Highlights and features
- We have over 50 years of experience in addiction recovery services.
- Our therapeutic communities combine evidence-based practices with peer support.
- We offer family-inclusive services addressing intergenerational recovery needs.
- Our multidisciplinary teams provide 24/7 support in residential settings.
- We pioneered Recovery through Nature, Arts, and Sport programmes.
Associations and certifications
- Charity Commission for England and Wales
- Office of the Scottish Charity Regulator
- Homes England (Registered Provider of Social Housing)
What people say
Non-judgmental support
Helped so much
Good community
Structured recovery programmes
Empowering environment
Services
Residential Treatment
Our residential services provide 3-6 month therapeutic community programmes for substance use recovery. Staffed 24/7, they offer individual therapy, group sessions, and complementary therapies in safe, structured environments. Services include family support and trauma-informed care for women and parents with children.
Community Support
Community-based psychosocial support includes one-to-one counselling, group therapy, and harm reduction advice. Services operate across multiple UK regions, offering CBT, peer mentoring, and mutual aid group connections for individuals at all recovery stages.
Housing Services
We provide supported housing and recovery housing across England and Scotland. Our support includes move-on accommodation, floating support for independent living, and specialist housing for those transitioning from treatment or custody environments.
Justice System Support
Specialist substance use support operates in 12 UK prisons, offering tailored interventions for incarcerated individuals. Services include treatment programmes, release planning, and community reintegration support for those with complex needs and multiple offending backgrounds.
Peer Mentoring
Our peer mentoring programmes utilise lived experience to support recovery journeys. Trained mentors provide one-to-one guidance, group support, and community engagement opportunities, with specific initiatives for families and individuals leaving custody.
People
Karen Biggs
Executive Team
Experienced leader in addiction recovery services with specialist knowledge in therapeutic community models and organisational development.
CJ Williams
Executive Team
Senior manager with expertise in service delivery transformation and quality improvement across substance misuse programmes.
James Armstrong
Executive Team
Specialist in financial strategy and resource management for third-sector organisations within the health and social care sector.
Questions
What recovery programmes do you offer?
We provide residential treatment, community support, housing services, and justice system interventions tailored to individual needs.
How can families access support?
Our family services include counselling, peer support groups, and specialist programmes for parents and children in recovery.
Are your services available in Scotland?
Yes, we operate residential, housing, and community services across Scotland including Glasgow, Aberdeen, and Fife.
Do you offer peer mentoring?
Yes, our peer mentoring programmes connect individuals with trained mentors who have lived experience of recovery.
How to access residential treatment?
Referrals can be made through local councils, healthcare providers, or self-referral with funding assessed on individual circumstances.
What community activities are available?
We offer Recovery through Nature, Arts, and Sport programmes alongside group therapy and educational workshops.
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