Business Details
50+ Years
experience
UKs Leading Carpet Cleaning Association
Established in 1968, we are the only nationally recognised trade association dedicated to professional carpet, hard flooring, and soft furnishings cleaning. Our mission is to uphold industry standards while safeguarding customer interests through rigorous training, accreditation, and ethical practices. With over 600 UK and international members, we ensure technicians meet strict qualifications, maintain comprehensive insurance, and adhere to our Code of Practice. Our comprehensive training programmes cover carpet cleaning, restoration techniques, and specialist services like water damage remediation. Members benefit from industry partnerships with organisations such as the British Cleaning Council and IICRC.We provide public referrals based on verified qualifications, ensuring access to trusted professionals. Our Code of Practice guarantees fair pricing, transparent service terms, and robust complaint resolution processes. Through continuous innovation and education, we maintain leadership in carpet cleaning standards. Our corporate members include leading suppliers of equipment, chemicals, and insurance solutions. We remain committed to advancing the industry while protecting consumer interests through integrity-driven practices.
Services
Carpet Cleaning
Upholstery Cleaning
Hard Floor Restoration
Water Damage Restoration
Leather Cleaning
Rug Cleaning
Carpet Repair
Fire Damage Restoration
Insect Treatment
Carpet Protection
Details
- Year established: 1968
Highlights and features
- We have over 50 years of experience setting industry standards
- Our members undergo rigorous training and hold recognised qualifications
- All members maintain comprehensive insurance coverage
- We enforce strict adherence to our Code of Practice
- Specialist services cover complete carpet and upholstery restoration
Associations and certifications
- British Cleaning Council
- IICRC
- TrustMark
What people say
Very informative course
Great foundation for carpet cleaning
Up-to-date facts and features
Professional service delivery confidence
Knowledgeable instructors
Services
Carpet Cleaning
Our professional carpet cleaning service combines advanced techniques with industry-approved solutions to remove deep-seated dirt and stains. Technicians use hot water extraction and dry cleaning methods suitable for all carpet types. Customers benefit from improved indoor air quality and extended carpet lifespan through our thorough maintenance process.
Water Damage Restoration
Specialist water damage restoration addresses emergency situations with rapid response protocols and industrial drying equipment. Our certified technicians handle complete restoration from initial water extraction to final sanitisation. Customers receive documented procedures meeting insurance requirements and building regulations compliance.
Upholstery Cleaning
Professional upholstery cleaning restores furniture appearance using appropriate methods for delicate fabrics and leather surfaces. Our technicians apply protective treatments to resist future staining while maintaining material integrity. Customers gain improved hygiene and prolonged furniture durability through specialist cleaning processes.
Fire Damage Restoration
Comprehensive fire damage restoration includes soot removal, odour elimination, and structural assessment following fire incidents. Our accredited technicians employ thermal fogging and ozone treatments to neutralise persistent smoke odours. Customers receive coordinated restoration services meeting insurance and safety standards.
Insect Treatment
Targeted insect treatment addresses textile pest infestations using environmentally responsible chemical applications. Our specialists identify damage causes and implement preventative measures against future infestations. Customers benefit from thorough inspections and documented treatment procedures for complete pest eradication.
People
Dave Wheadon
CEO
Leading the NCCA with over 25 years industry experience, Dave Wheadon directs strategic development while maintaining close ties with member businesses and industry partners through regular conferences and training events.
Questions
How do I find a certified carpet cleaner in my area?
Use our online 'Find a Cleaner' tool to search by postcode and service type, filtering results by distance, reviews, and membership level.
What training courses do you offer?
We provide specialist training in carpet cleaning, upholstery restoration, water damage recovery, and pest control with both practical and theoretical components.
What are the membership requirements?
Members must hold relevant qualifications, maintain insurance, and adhere to our Code of Practice covering service standards and customer protection.
How are complaints handled?
All complaints require written submission through our formal process, with investigations completed within 28 working days following receipt of full details.
What specialist services do members offer?
Certified services include fire/smoke restoration, leather cleaning, fine fabric care, and advanced stain protection treatments alongside standard cleaning operations.
