Business Details
42 Years
experience
Performance Improvement Consultancy & Training Services
Since 1984, we have been a principles-based consultancy and training firm dedicated to transforming organisational performance through better processes and engaged people. Our team of expert practitioners collaborates closely with clients to deliver sustainable success, combining decades of experience across industries with a tailored approach to consultancy, coaching, and training. We specialise in process and performance improvement, offering services from strategic alignment to hands-on problem-solving, while leveraging our ISO 9001-certified methodologies.Our global reach spans over 70 countries, supporting clients in all sectors through continuous innovation, accredited programmes, and a commitment to leaving a legacy of capability wherever we work. With a focus on Lean Six Sigma, Agile, and leadership development, we empower organisations to achieve unprecedented results through systematic improvement.
Services
Consultancy
Training
Apprenticeships
Knowledge Hub
Webinars
Conferences
Podcasts
Details
- Year established: 1984
Highlights and features
- We offer 40+ years of experience in process and performance improvement across 70+ countries.
- Our ISO 9001-certified methodologies ensure high-quality, consistent service delivery.
- Tailored solutions address unique organisational challenges, from strategic alignment to operational execution.
- We provide globally recognised accreditations, including Lean Six Sigma and Agile certifications.
- Our team comprises experienced practitioners with expertise in diverse industries and functional areas.
Associations and certifications
- ISO 9001:2015
- Chartered Quality Institute (CQI)
- British Quality Foundation (BQF)
- University of Warwick (WMG)
Services
Consultancy
Our consultancy services focus on process and performance improvement, delivering tailored solutions for organisations. We address challenges from strategic alignment to operational execution, leveraging Lean Six Sigma, Agile, and change management methodologies. With expertise across industries, we help clients reduce costs, enhance quality, and drive sustainable growth through systematic transformation.
Training
We provide accredited training programmes in Lean Six Sigma, Agile, and leadership development. Our flexible delivery formats include virtual classrooms, on-site sessions, and on-demand learning. Designed for all levels from beginners to masters, our courses combine theoretical knowledge with practical application to build organisational capability and foster a culture of continuous improvement.
Apprenticeships
Our apprenticeships range from Level 3 to Level 6, aligning with Lean Six Sigma belts and industry standards. These programmes combine hands-on experience with coaching, enabling individuals to drive process improvements while earning certifications. Tailored for career starters to senior leaders, they support long-term skill development and organisational growth through funded and co-investment models.
Knowledge Hub
The Knowledge Hub offers thought leadership content, eBooks, templates, and tools to support continuous learning. It includes webinars, podcasts, and case studies on performance improvement, enabling professionals to stay updated on industry trends, implement best practices, and access actionable insights for organisational success.
Leadership Development
Our leadership programmes develop high-impact leaders capable of driving transformation. Focused on behaviours and actions of high-performing leaders, we provide coaching to enhance decision-making, strategic thinking, and team engagement. The curriculum integrates research-based models to build leadership capability aligned with organisational goals.
People
Rich Seddon
CEO
With decades of experience in performance improvement, Rich leads PMI's strategic vision. He champions a principles-based approach to consultancy, ensuring clients achieve sustainable results through process excellence and engaged teams.
Susannah Clarke
Managing Partner
Susannah oversees client partnerships and service delivery, leveraging her expertise in Lean Six Sigma and organisational change. She ensures programmes align with client needs while maintaining the highest standards of quality and innovation.
Kate Smith
Managing Partner
Kate specialises in leadership development and strategic consultancy. She designs programmes that build leadership capability and drive cultural transformation, helping organisations adapt to evolving market demands with agility and resilience.
Rebecca Seddon
Managing Partner
Rebecca focuses on training and apprenticeship delivery, ensuring accessible, high-quality education. Her work bridges skill gaps through accredited programmes, empowering individuals and organisations to thrive in competitive environments.
Des Kelly
Partner Consultant
Des brings extensive experience in process improvement and operational excellence. He leads complex transformation projects, applying Lean Six Sigma and Agile methodologies to deliver measurable results for clients across diverse industries.
Questions
What services do you offer?
We provide consultancy, training, apprenticeships, leadership development, and resources via our Knowledge Hub, focusing on Lean Six Sigma, Agile, and process improvement.
Are your training programmes accredited?
Yes, our programmes are accredited by the Chartered Quality Institute, British Quality Foundation, and the University of Warwick.
Do you offer apprenticeships?
Yes, we offer Level 3 to Level 6 apprenticeships aligned with Lean Six Sigma standards, combining training, coaching, and hands-on experience.
What industries do you work with?
We operate globally across sectors, including healthcare, manufacturing, finance, and public services, tailoring solutions to industry-specific challenges.
How can I access your Knowledge Hub?
Our Knowledge Hub is available online, offering free resources including webinars, podcasts, case studies, and templates for continuous improvement.
Do you provide international consultancy?
Yes, we work with clients in over 70 countries, delivering consultancy and training adapted to regional and cultural contexts.
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