Business Details
31 Years
experience
Emergency
services
Trusted Commercial Cleaning Services in the North of England
Established over 30 years ago in Hull, ICS Cleaning has built a reputation as a trusted provider of comprehensive cleaning solutions across the North of England. Our extensive experience spans schools, offices, commercial facilities, and industrial sites, where we prioritise understanding each client's unique requirements to deliver tailored cleaning schedules. With a team of highly trained professionals and a commitment to innovation, we utilise cutting-edge technology and eco-friendly methods to maintain exceptional standards. Our ISO 9001 and ISO 14001 accreditations underscore our dedication to quality and environmental responsibility. Long-term partnerships with clients like the University of Lincoln and Appleton Academy demonstrate our ability to adapt and exceed expectations consistently.We invest in staff development, ensuring low turnover and expertise in diverse sectors, from healthcare to manufacturing. Transparency, accountability, and customer-centric approaches define our operations, supported by regular quality checks and feedback mechanisms. Whether providing daily maintenance or specialist deep cleaning, our focus remains on creating hygienic, safe environments that enhance productivity and well-being. This combination of experience, innovation, and client-focused service positions us as industry leaders in contract cleaning.
Services
Commercial Cleaning
Office Cleaning
School Cleaning
Factory Cleaning
Retail Cleaning
Deep Cleaning
Floor Restoration
Window Cleaning
Graffiti Removal
High-Level Cleaning
Details
- Year established: 1995
Highlights and features
- 30+ years of regional expertise in commercial cleaning
- ISO 9001 and ISO 14001 certified quality standards
- Customised cleaning schedules for diverse facility needs
- Eco-friendly technology reducing environmental impact
- 24/7 availability with minimal operational disruption
Associations and certifications
- ISO 9001
- ISO 14001
- CHAS
- BICSc
What people say
Exceptional team
High standards
Friendly staff
No job too much
Exceeds expectations
Services
Commercial Cleaning
Our commercial cleaning service ensures business premises maintain impeccable hygiene standards through tailored schedules. Utilising microfiber technology and eco H2O systems, we handle daily cleaning, waste management, and high-traffic area maintenance. Clients benefit from flexible 24/7 operations that minimise disruption while guaranteeing sanitised environments that enhance workplace safety and professional impressions.
School Cleaning
Specialist school cleaning covers classrooms, canteens, and sports facilities with child-safe products and DBS-checked staff. Our service includes deep cleans, floor treatments, and graffiti removal while adhering to 'Keeping Children Safe in Education' guidelines. Monthly quality checks and dedicated helplines ensure consistent standards that improve student well-being and attendance.
Factory Cleaning
Factory cleaning combines general maintenance with machinery-specific care using industrial-grade equipment. We perform floor degreasing, high-level dusting, and compliance-focused COSHH procedures. Our teams adapt to production schedules, ensuring operational continuity while maintaining OSHA-standard safety protocols in manufacturing and warehouse environments.
Retail Cleaning
Retail cleaning services maintain customer-facing areas including window displays, restrooms, and car parks. Our daytime and out-of-hours options ensure continuous presentation standards, supported by 5-star Loo Award-winning toilet sanitation protocols. Bespoke packages address seasonal footfall variations while enhancing brand image through immaculate environments.
High-Level Cleaning
Specialist high-level cleaning addresses hard-to-reach areas like ceilings and industrial lighting using MEWP equipment and abseiling techniques. This service includes warehouse racking degreasing, canopy cleaning, and graffiti removal from elevated surfaces, performed by IPAF-certified technicians following strict health and safety regulations.
People
Christine Turner
Managing Director
Christine founded ICS Cleaning in Hull over 30 years ago. With a background in facility management, she oversees strategic operations while maintaining client relationships. Her leadership focuses on sustainable practices and staff development, ensuring the family-run business retains its personal service ethos despite national expansion.
Tracey Crow
Operations Director
Tracey manages daily service delivery across 500+ staff. With 15 years at ICS, she specialises in scaling cleaning operations for large contracts like university campuses. Her expertise in ISO compliance ensures consistent quality across sectors from healthcare to manufacturing while implementing efficiency improvements.
Michelle Ottley
Marketing Manager
Michelle leads brand strategy and client acquisition. She developed the company's digital transformation initiatives, including the customer feedback system that maintains 98% client retention. Her focus on ESG reporting aligns marketing with ICS's environmental commitments.
Carol Baker
Office Manager
Carol coordinates administrative operations and client communications. As part of the founding family, she ensures continuity in service standards while managing HR functions. Her team handles recruitment and training for 100+ annual new hires maintaining staff quality.
Sue Barnard
Business Development Manager
Sue expands ICS's market presence across Yorkshire and Lincolnshire. With a decade in contract cleaning sales, she negotiates major contracts while maintaining existing client partnerships. Her sector-specific knowledge helps tailor proposals for education and retail clients.
Questions
What areas do you cover?
We operate across the North of England including Hull, Leeds, Lincoln, Manchester, and York, with satellite teams enabling rapid response across Yorkshire, Lincolnshire, and Greater Manchester.
Are your cleaning methods environmentally friendly?
Yes, we use microfiber technology, chemical dilution systems, and eco H2O methods to reduce water and chemical usage by 40% compared to traditional cleaning approaches.
How do you ensure consistent service quality?
Through ISO 9001-certified processes, monthly quality audits, real-time feedback systems, and a dedicated client liaison team available 24/7 for issue resolution.
Can you accommodate specific cleaning schedules?
We create fully customised schedules including out-of-hours operations, with flexible adjustments possible through our responsive account management team.
What accreditations do you hold?
We maintain ISO 9001 (quality), ISO 14001 (environmental), CHAS, and BICSc certifications, with all staff receiving regular training aligned to these standards.
How quickly can you start services?
For emergency cleans we can mobilise within 4 hours; standard contract implementation typically occurs within 14 days following site assessment and specification agreement.
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