Business Details
21 Years
experience
Emergency
services
Expert Property Letting & Management in Cardiff
Imperial Services is an independently owned letting and estate agency with over two decades of expertise in residential property management. Our core mission is to maintain properties to the highest standards, ensuring tenants enjoy a luxury living experience while landlords maximise their rental potential. We prioritise exceptional customer service, believing that high-quality properties attract discerning tenants. Our team combines deep local market knowledge with a commitment to transparency, offering tailored solutions for property management, tenant screening, and maintenance.With a focus on long-term relationships, we provide landlords with strategic advice to optimise property performance and tenants with responsive support for repairs and emergencies. Our established reputation in Cardiff reflects our dedication to quality, reliability, and ethical practices in every aspect of our operations.
Services
Property Management
Tenant Screening
Maintenance Services
Landlord Advisory
Emergency Repairs
Details
- Year established: 2005
Highlights and features
- We have over 20 years of experience in residential property management.
- Our properties are maintained to luxury standards for tenant satisfaction.
- We offer transparent communication and tailored landlord advisory services.
- Emergency repairs are handled promptly with clear protocols.
- Our local expertise ensures optimal rental market positioning.
What people say
Prompt emergency response
Transparent pricing
Professional team
Well-maintained homes
Services
Property Management
We oversee comprehensive property maintenance, ensuring compliance with safety standards and tenant satisfaction. Our services include routine inspections, repair coordination, and emergency response. Landlords benefit from proactive management to preserve asset value and tenant retention.
Tenant Screening
Our rigorous referencing process verifies credit history, affordability, and right-to-rent eligibility. Using automated systems like Vouch, we assess tenant suitability to minimise risks for landlords. This ensures reliable tenancies and reduces vacancy periods.
Emergency Repairs
Urgent issues like gas leaks or flooding are prioritised with immediate action. We provide out-of-hours contact options and clear protocols for tenants. Charges apply for misuse or non-emergency calls to ensure responsible usage.
Landlord Advisory
We offer tailored advice on rental pricing, contract terms, and property improvements. Our local market expertise helps landlords maximise returns while complying with legal requirements. Regular updates ensure informed decision-making.
Maintenance Services
From routine fixes to major upgrades, our team handles all property maintenance needs. Tenants report issues via multiple channels, with response times categorised by urgency. Clear guidelines define tenant and landlord responsibilities for repairs.
Questions
How do I report an emergency repair?
Call 02920303040 outside office hours or use the online form for urgent issues like gas leaks or flooding.
What defines an emergency repair?
Repairs necessary to avoid danger, health risks, or property damage, such as gas leaks, electrical failures, or major leaks.
Can I perform my own repairs?
Minor tasks like changing bulbs are your responsibility. Major works require our approval to avoid liability for damages.
How are rental prices determined?
Prices reflect property size, location, market demand, and condition. Current listings range from £550 to £2,595 pcm in Cardiff.
What referencing checks are required?
We verify credit history, affordability (30x monthly rent), residential status, and ID via Vouch's automated system.
Are pets allowed in rental properties?
Pet policies vary by property. Check specific terms in your contract or contact us for details.
