Business Details
30 Years
experience
Your Trusted Communications Analytics Partner in Belfast
At Sentel Independent, we are dedicated to transforming the way businesses manage their communications through innovative analytics and the latest technology. As a leading provider in the communications analytics industry, we empower organisations with insights that drive efficiency, productivity, and strategic decision-making. Our team of highly skilled professionals brings over 27 years of experience in delivering cutting-edge communication analytics solutions, combining expertise in project management, software design, and technical execution. We pride ourselves on being customer-led, focusing on client needs to drive success while maintaining transparency and trust. Our mission is to enable organisations to harness the power of their communication data, providing clear, actionable insights that streamline operations, optimise costs, and enhance customer engagement.With a passion for excellence and a commitment to continuous innovation, we design, build, and support solutions that empower businesses to unlock the full potential of their communication data. Our platform, CA3, offers a robust suite of features including detailed call reporting, directory management, real-time dashboards, and advanced analytics, supporting businesses in monitoring and improving their fixed line, mobile, and video communications infrastructure. We are committed to delivering exceptional service and support, ensuring our customers maximise the value of our solutions while adapting to evolving industry needs. Through collaboration, integrity, and a focus on comprehensive solutions, we strive to set new standards in communications analytics and help our clients achieve lasting success.
Services
UC Analytics
Real-Time Dashboards
Data Integration
Custom Reporting
Cross-Channel Analytics
Details
- Year established: 1996
Highlights and features
- We have over 27 years of experience in communications analytics.
- Our team consists of certified experts with technical and managerial expertise.
- We offer a customer-led approach tailored to specific business needs.
- Our platform integrates advanced AI and data modelling capabilities.
- We provide comprehensive solutions for cross-channel analytics and reporting.
Services
UC Analytics
Our UC Analytics service delivers actionable insights by integrating data from voice, video, chat, and mobile communications. Designed for businesses seeking to optimise infrastructure, it identifies trends, inefficiencies, and opportunities for cost savings. With real-time monitoring and predictive analytics powered by AI, organisations gain a holistic view of their communication landscape to enhance decision-making and operational efficiency.
Real-Time Dashboards
Real-Time Dashboards provide a unified interface for monitoring key metrics across communication channels. Customisable views allow executives, managers, and teams to track performance indicators like call handling times and service levels. This service enables immediate identification of anomalies, ensuring proactive issue resolution and supporting data-driven strategic adjustments for improved productivity.
Data Integration
Data Integration consolidates communication data from diverse systems, including PBX, VoIP, and Microsoft Teams, into a single platform. This system-agnostic approach ensures seamless interoperability, eliminating silos and providing consistent analytics. Businesses benefit from accurate billing transparency, comprehensive call records, and a cohesive view of their communications estate for informed decision-making.
Custom Reporting
Custom Reporting allows businesses to generate detailed reports aligned with specific operational needs. With pre-built templates and automated scheduling, users receive timely insights into performance metrics, historical trends, and compliance data. This service supports strategic planning by transforming raw communication data into actionable intelligence for improved efficiency and accountability.
Cross-Channel Analytics
Cross-Channel Analytics evaluates interactions across voice, video, and chat platforms to assess their impact on productivity and customer engagement. By correlating data from multiple communication methods, businesses identify patterns, optimise resource allocation, and enhance user experiences. This service ensures a comprehensive understanding of communication dynamics to drive strategic improvements.
People
Ger Connery
Chief Executive Officer
Ger Connery leads Sentel Independent with strategic vision, driving innovation and growth in communications analytics. With extensive industry experience, he focuses on delivering cutting-edge solutions that empower businesses to leverage data for competitive advantage.
Beverley Picking
Chief Operations Officer
Beverley Picking oversees Sentel Independent's operations, ensuring efficient delivery of analytics solutions. Her expertise in process optimisation and client-centric service ensures organisations maximise the value of their communication data.
Stephen Leathem
Chief Technical Officer
Stephen Leathem spearheads technical innovation at Sentel Independent, developing advanced analytics tools. His leadership in AI and data modelling ensures the CA3 platform remains at the forefront of communications analytics.
Mateus Bello
Head of Technology
Mateus Bello drives technological advancements at Sentel Independent, focusing on scalable solutions for complex communication infrastructures. His expertise ensures the CA3 platform adapts to evolving industry demands with precision.
Questions
What is the CA3 platform?
CA3 is a comprehensive communications analytics platform that integrates data from voice, video, chat, and mobile channels to provide real-time insights for businesses.
How does CA3 help businesses?
CA3 optimises communication infrastructure by identifying inefficiencies, reducing costs, and enhancing decision-making through actionable analytics and predictive modelling.
Can CA3 integrate with existing systems?
Yes, CA3 is system-agnostic and integrates seamlessly with PBX, VoIP, Microsoft Teams, and other unified communications platforms for consistent analytics.
Is CA3 suitable for all industries?
CA3 serves diverse sectors including healthcare, education, finance, and retail, offering tailored analytics to meet specific operational needs.
How can I request a demo?
Visit Sentel Independent's website to schedule a personalised demonstration of the CA3 platform and explore its capabilities for your business.
