Business Details
Trusted Swimming Pool & Hot Tub Solutions in Stoke-on-Trent
EJ Payne is a long-established family business with roots tracing back to the late nineteenth century. Based in Stoke-on-Trent, we operate two distinct divisions: EJ Payne Leisure and EJ Payne Ceramics. Our Leisure division specialises in supplying, installing, and maintaining swimming pools, hot tubs, and wellness products, serving both private and commercial clients nationwide. Our Ceramics division provides laboratory equipment and testing instruments for the ceramics and glass manufacturing industries, offering solutions from single components to complete laboratories.Holding ISO 9001:2015 certification, we combine decades of expertise with a commitment to innovation, delivering tailored services and bespoke products to meet diverse client needs. Our reputation for quality, reliability, and exceptional after-sales support has been built over 50 years of trading, ensuring customer satisfaction remains paramount.
Services
Hot Tubs
Swimming Pools
Ceramic Testing
Accessories
Wellness Products
Highlights and features
- We offer over 50 years of expertise in leisure and ceramic testing industries.
- Our ISO 9001:2015 certification ensures rigorous quality control standards.
- Nationwide delivery and installation services for swimming pools and hot tubs.
- Bespoke ceramic testing equipment tailored to client specifications.
- Exceptional after-sales support and maintenance services.
Associations and certifications
- ISO 9001:2015
What people say
Friendly family business
Excellent after-sales service
Professional installation
Knowledgeable advice
Highly recommend
Services
Hot Tubs
We supply and install a wide range of hot tubs, including Arctic Spas and Superior Spas. Our offerings include Plug and Play models, 50 AMP swim spas, and customised solutions. With nationwide delivery and installation services, we cater to both residential and commercial clients, ensuring tailored options to suit individual needs and preferences.
Swimming Pools
Our swimming pool services encompass design, build, maintenance, and servicing for private and semi-commercial facilities. We provide comprehensive solutions for new installations and existing pool upgrades, supported by a full package of accessories and chemicals to ensure optimal performance and longevity.
Ceramic Testing
We specialise in ceramic testing equipment for quality control in raw materials, in-process checks, and finished products. Our range includes density measurement tools, strength testers, and thermal testing instruments, serving global ceramic manufacturers with bespoke and standard laboratory solutions.
Accessories
We offer a comprehensive selection of pool and spa accessories, including chemicals, maintenance tools, and energy-efficient heat pumps. Our products ensure ongoing care and enhancement of leisure facilities, backed by expert advice and competitive pricing for long-term customer satisfaction.
Wellness Products
Our wellness division provides swim spas, wet leisure facilities, and related equipment for residential and commercial use. We focus on innovative designs and reliable technology to create versatile wellness spaces, supported by nationwide installation and maintenance expertise.
People
Ricky
Sales Advisor
Ricky specialises in hot tub sales, offering expert guidance and trustworthy service. With extensive product knowledge, he ensures customers receive tailored advice and support throughout the purchasing process.
Steve
Technician
Steve is a skilled technician renowned for exceptional after-sales service. His professionalism and technical expertise ensure efficient maintenance and repairs, enhancing customer satisfaction and product longevity.
Dan
Service Engineer
Dan provides meticulous servicing and maintenance for hot tubs. His punctuality, knowledge, and dedication to resolving client needs make him a valued ambassador for the company.
Questions
What services does E.J. Payne offer?
We provide swimming pools, hot tubs, ceramic testing equipment, and associated accessories with installation and maintenance.
Are E.J. Payne's products available nationwide?
Yes, we offer nationwide delivery and installation for all our leisure and industrial products.
Is E.J. Payne ISO certified?
Yes, we hold ISO 9001:2015 certification for quality management systems.
Do they offer after-sales support?
Yes, we provide comprehensive aftercare, including servicing, maintenance, and technical advice.
Can I finance purchases?
Yes, we offer financing options through Novuna Personal Finance for eligible customers.
Reviews (2)
Teddy Reeves
Oct 07, 2024
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I recently bought the Tokyo Hot Tub following a conversation with Ricky at the showroom. Ricky's friendly manner and extensive knowledge of hot tubs were clearly evident. The men who installed my hot tub were a pleasure to deal with and seemed to genuinely enjoy their work. They were extremely helpful and even assisted me with a minor DIY task in my garden while they were there, which I greatly appreciate. They were a very pleasant group of individuals and I am thoroughly pleased with my new hot tub.
Joanne G.
Aug 02, 2022
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Purchasing a hot tub from E.J. Payne was a brilliant experience for us. From the initial enquiry to the pre-installation site visit, installation day, which included crane hire they arranged, and the after-care service, everything was amazing. The staff were always friendly, knowledgeable, and very professional, providing everything needed for peace of mind. Their after-sales service has also been helpful and responsive. Ultimately, the question is whether you would use a company again, and considering the fair costs and amazing service we received, the answer is yes.