Business Details
23 Years
experience
Emergency
services
Trusted IT Support & Cyber Security Services in Stoke On Trent
Established in 2003, ARC IT Solutions has grown from a local Staffordshire provider to a nationwide IT support specialist serving SMEs, enterprises, and non-profits. Our 24/7 service model ensures uninterrupted technical support through telephone, remote access, and onsite visits, prioritising rapid resolution to maintain business productivity. With decades of combined experience, our team delivers tailored IT strategies, proactive system maintenance, and seamless integration of cloud technologies. We distinguish ourselves through transparent communication, eliminating technical jargon to provide clear, actionable advice. Our client-centric approach includes regular account reviews to align IT infrastructure with evolving business objectives.Backed by long-term client relationships and industry-recognised response times, we combine technical expertise with personal accountability. Our partnerships with leading technology providers ensure access to cutting-edge solutions while maintaining cost-efficiency. We handle third-party vendor coordination, license renewals, and hardware warranties to reduce administrative burdens. Emergency support guarantees engineer dispatch within an hour for critical incidents, minimising operational disruption. Client testimonials consistently highlight our reliability, technical proficiency, and commitment to service excellence across diverse sectors.
Services
IT Support
Cyber Security
Disaster Recovery
Cloud Services
VoIP Solutions
Managed Firewall
Penetration Testing
Online Backup
IT Consultancy
Emergency Support
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of combined IT expertise with certified professionals
- Our 24/7 support ensures immediate technical assistance whenever needed
- Proactive system maintenance prevents issues before they disrupt operations
- Tailored solutions developed through comprehensive business requirement analysis
- Client testimonials confirm our consistent service excellence since 2003
What people say
Flexible and professional
Excellent customer service
Immediate solutions
Knowledgeable technicians
Proactive maintenance
Services
IT Support
Our comprehensive IT support services ensure businesses maintain optimal technology performance. Available 24/7 through telephone, email, and onsite visits, our team resolves issues within 15 minutes for single-user problems and dispatches engineers within an hour for critical incidents. We manage system maintenance, software updates, and hardware replacements while providing transparent communication throughout the process. This service reduces administrative burdens by handling third-party vendor coordination and license renewals.
Cyber Security
Our cyber security solutions protect businesses from evolving digital threats through advanced firewall management and penetration testing. We implement WatchGuard TDR systems to detect and neutralise ransomware attacks while providing staff training to prevent social engineering breaches. The service includes regular security audits and incident response planning to ensure compliance with data protection regulations and maintain business continuity during security threats.
Disaster Recovery
Designed for organisations where downtime is unacceptable, our disaster recovery solutions create resilient IT infrastructures. We develop customised backup strategies incorporating cloud and on-premise storage solutions, with guaranteed recovery time objectives. The service includes regular system testing, business continuity planning, and immediate implementation of contingency measures during critical incidents to maintain operational capability.
Cloud Services
We help businesses transition to cloud-based operations through Microsoft Azure and Office 365 implementations. Our consultants assess existing infrastructure to create hybrid solutions combining cloud flexibility with on-premise security. The service includes data migration, system integration, and ongoing management of cloud resources while maintaining compliance with industry-specific data governance requirements.
Managed Services
Our managed services provide businesses with a complete outsourced IT department. This includes proactive system monitoring, software updates, and hardware maintenance to prevent operational disruptions. We offer scalable support packages tailored to business size and sector requirements, with regular performance reporting and strategic IT planning to align technology investments with organisational growth objectives.
Questions
What IT support services do you offer for SMEs?
We provide comprehensive IT support including system maintenance, emergency repairs, cloud integration, and cyber security for SMEs across Staffordshire and the UK.
How quickly can you respond to IT emergencies?
Critical incidents receive engineer dispatch within one hour, with remote support available within two minutes of contact through our 24/7 helpdesk.
Do you provide cyber security training for staff?
Yes, we offer tailored cyber security awareness programmes to help employees identify and prevent potential threats like phishing and ransomware attacks.
Can you support existing IT departments?
We complement in-house teams with additional resources, project management expertise, and specialist knowledge to enhance existing IT capabilities.
What areas do you cover?
Based in Stoke On Trent, we provide services throughout Staffordshire, Cheshire, and nationwide via remote support technologies.
How do you ensure service quality?
Regular account reviews, SLA-guaranteed response times, and continuous staff development ensure our services maintain the highest technical standards.
