Business Details
37 Years
experience
Trusted Medical Supplies and Servicing Solutions
Established in 1989, we have dedicated over three decades to enhancing the quality of life for individuals in care environments through innovative healthcare solutions. Our expertise lies in supplying fit-for-purpose medical products and comprehensive servicing tailored to the needs of care homes and healthcare providers. With a team boasting 60+ years of combined industry experience, we prioritise compliance with CQC regulations, LOLER, PUWER, and HSE standards to ensure safety and legislative adherence.Our commitment extends beyond product provisionwe deliver best practice advice, training, and bespoke support to improve care standards and resident dignity. Trusted by institutions like Leicestershire County Council and NHS trusts, we maintain a reputation for reliability, prompt delivery, and exceptional aftercare. Our partnerships with manufacturers and focus on continuous improvement position us as a leader in the care sector, serving the UK and Ireland with a personal, responsive approach.
Services
Medical Supplies
Equipment Servicing
Dignified Dining Solutions
Mattress Decontamination
Home Health Care
Details
- Year established: 1989
Highlights and features
- 30+ years of specialist experience in care sector equipment
- Compliance with LOLER, PUWER, and CQC regulations
- Nationwide delivery and servicing within 24 hours
- Free equipment audits and preventative maintenance programmes
- Award-winning customer service with dedicated account managers
Associations and certifications
- British Healthcare Trades Association
What people say
Exceptional customer service
Prompt delivery nationwide
Knowledgeable technical support
Competitive pricing
Reliable equipment servicing
Services
Medical Equipment Servicing
Our certified engineers provide LOLER-compliant servicing for hoists, profiling beds, and mobility equipment. We offer scheduled maintenance programmes with detailed documentation to ensure CQC compliance. Our DBS-checked technicians carry essential spare parts for immediate repairs, minimising equipment downtime in care facilities.
Dignified Dining Solutions
Specialist range of adaptive dining products designed for residents with dementia or mobility challenges. Includes anti-spill tableware and ergonomic cutlery to promote independence. Solutions developed through collaboration with care professionals to enhance mealtime dignity and safety.
Mattress Decontamination
Complete mattress cleaning service meeting infection control standards. Utilises hospital-grade disinfection processes to eliminate pathogens while preserving mattress integrity. Documentation provided for compliance audits, with rapid turnaround to maintain bed availability.
Home Healthcare Equipment
Comprehensive range of adjustable beds, hoists, and mobility aids for home use. Includes VAT-exempt options for eligible individuals. We provide installation guidance and safety checks to ensure proper domestic use of medical equipment.
Emergency Equipment Repairs
Priority repair service for critical care equipment failures. Engineers available for urgent call-outs with loan equipment provision during repairs. Rapid response times maintained through strategically located service vans across the UK.
People
Phil
Servicing Engineer
Certified engineer with 15+ years' experience in medical equipment maintenance. Specialises in hoist inspections and profiling bed servicing, providing regular compliance checks for care facilities across the Midlands.
Lee Atterbury
Sales Manager
Healthcare product specialist with expertise in adaptive equipment solutions. Assists customers in selecting appropriate mobility aids and provides technical support for complex care requirements.
Jo
Account Manager
Dedicated liaison for NHS trusts and local authorities, managing procurement processes and ensuring timely delivery of critical care supplies to multiple facilities.
Donna
Customer Service Lead
Coordinates equipment demonstrations and handles specialist product inquiries. Recognised for resolving complex customer challenges with tailored equipment solutions.
Andrew
Sales Representative
Supports care homes in selecting appropriate moving and handling equipment. Provides technical specifications and conducts product trials to meet individual resident needs.
Questions
Do you provide servicing for NHS facilities?
Yes, we service NHS hospitals and care facilities nationwide with scheduled maintenance programmes for all major medical equipment.
Can individuals claim VAT relief on purchases?
Eligible individuals with chronic illnesses can claim VAT exemption on qualifying products like adjustable beds and hoists through our online declaration process.
What areas do you deliver to?
We deliver medical supplies and equipment across the UK and Ireland, with next-day options available for urgent requirements.
Are your engineers certified?
All our engineers hold LOLER and PUWER certifications with regular training updates to maintain compliance with current legislation.
Do you stock specialist dementia care products?
We offer a dedicated range of dementia-friendly dining solutions and adaptive equipment designed to promote independence and dignity.
What happens if equipment needs urgent repair?
Our breakdown service provides same-day engineer visits with loan equipment available to maintain care continuity during repairs.
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