Business Details
Emergency
services
Your Trusted Medical Partner in Plymouth
At Woolwell, we are committed to delivering comprehensive and patient-centred healthcare services to the Plymouth community. Our practice combines a dedicated team of medical professionals with innovative systems like Total Triage to ensure timely and appropriate care for every patient. We prioritise accessibility through online services, including the NHS App and SystmOnline, enabling seamless management of appointments, prescriptions, and health records.Our approach integrates clinical expertise with administrative efficiency, ensuring high standards of care while addressing individual patient needs. With a focus on continuous improvement, we utilise feedback and technology to enhance service delivery and patient outcomes. Our commitment to transparency, ethical practice, and community health underpins everything we do, fostering trust and long-term relationships with those we serve.
Services
Medical Consultations
Vaccinations
Prescriptions
Online Appointments
Home Visits
Highlights and features
- We utilise the Total Triage system for efficient, needs-based care prioritisation.
- Our online services enable seamless appointment booking and prescription management.
- 24/7 emergency support via NHS 111 for urgent healthcare needs.
- Dedicated accessibility features for disabled patients and those with sensory impairments.
- Experienced team providing personalised care rooted in community needs.
Services
Medical Consultations
Our practice offers comprehensive medical consultations for acute and chronic health concerns. Patients access care through our Total Triage system, ensuring appropriate prioritisation and allocation to the right healthcare professional. Services include face-to-face, telephone, and video consultations, with same-day appointments available for urgent cases.
Vaccinations
We provide routine and seasonal vaccinations for all age groups, including flu, COVID-19, RSV, and pneumococcal vaccines. Childhood immunisation programmes follow NHS schedules, while travel vaccinations require prior consultation. Eligible patients receive shingles and pneumococcal vaccines as part of our preventive care initiatives.
Prescriptions
Repeat prescriptions are managed through secure online services or in-person submissions. Patients must allow 7-10 days for processing and can nominate preferred pharmacies for electronic prescriptions. Our prescribing hub handles medication queries and adheres to strict policies regarding controlled substances and sedatives.
Online Services
Access medical records, book appointments, and request prescriptions via the NHS App or SystmOnline. Our digital platform supports proxy access for carers and parents, with secure identity verification processes. Patients benefit from 24/7 access to health management tools and electronic communication with clinical teams.
Home Visits
Home visits are prioritised for patients with critical needs where clinical assessment determines in-person care is essential. Requests require morning notification to allow workload planning. Our team evaluates urgency and clinical necessity, ensuring efficient use of limited resources while maintaining patient safety.
Questions
How do I book a GP appointment?
Use our Total Triage system via the NHS App, SystmOnline, or call 01752 205 555. Clinical requests are triaged daily for appropriate care allocation.
Can I access my medical records online?
Yes, through the NHS App or SystmOnline. Proxy access requires in-person verification for carers or parents managing dependants' records.
What vaccination services do you offer?
We provide routine immunisations, seasonal flu/COVID-19 vaccines, travel vaccinations, and age-specific programmes like shingles and pneumococcal vaccines.
How do I request a repeat prescription?
Submit requests via NHS App, SystmOnline, or use in-surgery prescription boxes. Allow 7-10 days for processing and collect from your nominated pharmacy.
What happens if I need urgent care outside hours?
Dial 111 for immediate assistance. Life-threatening emergencies require calling 999 for emergency services attendance.
Are there accessibility features for disabled patients?
Yes, we offer wheelchair access, induction loops, and tailored support for patients with sensory impairments or mobility challenges.
