Business Details
21 Years
experience
Your Trusted IT Partner in Devon
Established in 2005, Soft-Works UK has built a reputation for delivering comprehensive IT solutions tailored to small and medium-sized businesses. Our journey began with software solutions before expanding into hardware, cloud services, and cybersecurity, supported by partnerships with industry leaders like Microsoft and IBM. Holding ISO 9001 certification underscores our commitment to quality management and customer satisfaction. We prioritise understanding client needs, offering proactive support through qualified engineers and customised infrastructure solutions. Our team's expertise in virtualisation, unified communications, and data security ensures businesses operate efficiently and securely.Regular system health-checks and 24/7 remote monitoring demonstrate our proactive approach to minimising downtime. Trusted by diverse sectors including legal, construction, and manufacturing, we combine technical proficiency with clear communication to demystify IT complexities. Client testimonials highlight our competitive pricing, responsive support, and ability to adapt to evolving technological demands. Headquartered in Devon, we serve businesses across the UK with scalable solutions that grow alongside client requirements. This enduring focus on partnership and reliability has cemented our position as a Microsoft Cloud Partner and Small Business Specialist Centre.
Services
IT Support
Cloud Solutions
Cyber Security
Hardware Supply
Website Design
Data Backup
Phone Systems
System Monitoring
Details
- Year established: 2005
Highlights and features
- We hold ISO 9001 certification for quality management
- Our team provides 24/7 remote system monitoring
- We are Microsoft Small Business Specialist Centre partners
- We offer proactive support with 4-hour response times
- Our engineers hold certifications in leading technologies
Associations and certifications
- ISO 9001
What people say
Excellent support
Competitive pricing
Knowledgeable team
Quick response times
Reliable solutions
Services
IT Support
Our ISO-certified IT support delivers rapid resolution for server, network, and software issues. Qualified engineers provide remote or on-site assistance with a 4-hour response target. Proactive health-checks and quarterly reports ensure systems remain optimised for business continuity.
Cloud Solutions
We implement Microsoft 365, Dynamics CRM, and hosted phone systems with seamless integration. Our cloud services reduce infrastructure costs while enabling secure remote access. Flexible subscription models allow scalable growth without upfront capital investment.
Cyber Security
AVG anti-virus and cloud-based anti-spam solutions safeguard against malware and phishing. SOS encrypted backups ensure business continuity with automated off-site storage. Regular security audits identify vulnerabilities before they impact operations.
Hardware Supply
We supply IBM, Lenovo, HP, and Dell hardware with tailored configurations. Virtualisation solutions reduce physical server requirements. Our partnerships guarantee genuine parts with manufacturer warranties included in support contracts.
Website Design
Professional WordPress websites with SEO optimisation and responsive design. Services include domain registration, hosting, and email setup. Monthly subscription options provide ongoing content management and technical support for evolving business needs.
Questions
What IT services do you specialise in?
We provide managed IT support, cloud migration, cybersecurity, hardware supply, website design, and 24/7 system monitoring tailored to business needs.
Are you Microsoft-certified partners?
Yes, we are Microsoft Small Business Specialist Centre partners and Cloud Partners with expertise in Office 365 and Dynamics CRM implementations.
Do you offer 24/7 technical support?
Our remote monitoring operates 24/7 with a 4-hour helpdesk response target during business hours and critical issue prioritisation outside these times.
What areas do you cover?
While based in Devon, we serve businesses nationwide through remote support and strategic partnerships for on-site requirements.
How are support contracts structured?
Contracts include proactive maintenance, unlimited server/workstation support, and quarterly system reports. Minimum 12-month term with 3-month cancellation notice applies.
Can you assist with data backup solutions?
Our SOS encrypted off-site backups include automated daily transfers, government-standard encryption, and easy restoration options from 19£/month.