Business Details
Trusted Heating Solutions for Homes and Businesses
Established in 1866, BAXI has been at the forefront of heating and hot water solutions for over 150 years. Our heritage of innovation combines with modern sustainability commitments to deliver cutting-edge products for residential and commercial markets. As part of the BDR Thermea Group, we leverage global expertise while maintaining our UK manufacturing base in Preston. Our portfolio includes boilers, air source heat pumps, and low-carbon systems supported by award-winning customer service. With over 1,200 employees across the UK and Ireland, we invest heavily in research and development to lead the transition to net-zero heating. Our brands - Remeha, Potterton Commercial, Andrews Water Heaters, and Heatrae Sadia - offer comprehensive solutions backed by industry-leading training and technical support.We maintain ISO-certified quality standards across our operations, prioritising safety, efficiency, and environmental responsibility. Our 2030 carbon neutrality pledge reflects our commitment to shaping the future of sustainable heating. Through hands-on training programs and digital innovation, we empower installers and customers alike. Our dedicated service division provides lifetime support for all products, ensuring optimal performance throughout their lifecycle.
Services
Boilers
Heat Pumps
Cylinders
Heating Controls
Low Carbon Solutions
Servicing
Repairs
Maintenance Plans
Installer Training
Product Support
Highlights and features
- We have over 160 years of experience in heating technology innovation
- Our UK manufacturing base ensures quality control and local supply chain support
- We invest in extensive R&D to lead low-carbon heating solutions
- Our award-winning customer support operates nationwide
- We offer industry-leading hands-on training for installers
Services
Air Source Heat Pumps
Our air source heat pumps provide efficient heating and hot water solutions using renewable energy. With 300-400% efficiency ratings, these systems transfer heat from ambient air to buildings. Designed for modern and retrofit applications, they integrate with existing heating systems to reduce carbon emissions while maintaining comfort levels. Our models include high-temperature variants for optimal performance.
Boiler Installation
We offer comprehensive boiler solutions including combi, system, and heat-only models for residential and commercial properties. Our range includes gas, electric, and hybrid options with smart controls integration. Backed by Gas Safe registered installers and comprehensive warranties, our systems ensure reliable heating performance with options for all property types and energy efficiency requirements.
Servicing & Maintenance
Our servicing packages ensure optimal performance and longevity of heating systems. Covering boilers, heat pumps, and cylinders, our plans include annual inspections, safety checks, and efficiency optimisation. With nationwide coverage and certified engineers, we help maintain warranty validity while minimising breakdown risks through preventative maintenance.
Installer Training
We provide industry-recognised training for heating professionals across the UK and Ireland. Our courses cover product-specific knowledge, installation best practices, and maintenance procedures. With both online and hands-on options, our training ensures installers stay updated with the latest technologies and compliance requirements for all our product ranges.
Low Carbon Solutions
Our low carbon portfolio includes heat pumps, hybrid systems, and energy-efficient boilers designed to reduce environmental impact. These solutions align with UK net-zero targets while maintaining performance standards. We offer guidance on government grants and energy-saving strategies to help customers transition to sustainable heating systems with minimal disruption.
People
Jason Baldock
Managing Director
Leading BAXI's strategic direction with over 20 years' experience in the heating industry, driving innovation and sustainability initiatives across UK and Irish markets.
Chris Robottom
Financial Director
Overseeing financial strategy and investment in product development, with a focus on funding sustainable technology innovation and business growth.
Carolyn Reed
HR Director
Managing talent development and workplace culture, promoting diversity and inclusion across BAXI's 1,200-strong workforce in the UK and Ireland.
Darren Ingram
Operations Director
Responsible for manufacturing excellence at BAXI's Preston facility, ensuring quality control and efficient production of heating solutions since 1866.
Ian Robinson
Service Director
Leading the award-winning customer support division, ensuring nationwide service coverage and technical assistance for BAXI's product lifecycle support.
Questions
How do air source heat pumps work?
They transfer heat from ambient air to buildings using refrigerant cycles, achieving 300-400% efficiency by converting 1kW electricity to 3-4kW heat energy.
Can I get government grants for heating upgrades?
Yes, various schemes support low-carbon heating installations. Check eligibility for grants through our website or local installers.
Do I need planning permission for heat pumps?
Most domestic installations don't require permission, but specific regulations apply regarding placement and noise considerations.
How often should boilers be serviced?
Annual servicing is recommended to maintain efficiency, ensure safety compliance, and preserve warranty validity for all boiler types.
Are BAXI products compatible with smart controls?
Yes, our uSense 2 controls integrate with modern heating systems for optimised efficiency and remote temperature management via mobile devices.
What's the warranty period for new boilers?
Standard warranties range from 2-10 years depending on model, with extended coverage available through registered installers and service plans.
