Business Details
31 Years
experience
Emergency
services
Trusted Insurance Solutions in Doncaster
Established in 1995, 1 Call Insurance has built a reputation as a trusted insurance broker serving customers across the United Kingdom. Our mission centres on ensuring good consumer outcomes by providing transparent, value-driven insurance solutions tailored to individual needs. With a commitment to maintaining the highest standards of data protection and confidentiality, we prioritise customer trust through clear communication and comprehensive policy documentation. Our UK-based contact centres ensure personalised support, while our panel of trusted insurance providers allows us to offer competitive pricing without compromising on coverage quality.Recognised with multiple industry awards, including 'Best Overall Insurance Broker' at the Insurance Choice Awards, we combine expertise with a customer-first approach to deliver exceptional service. Our team of professional and knowledgeable staff ensures accurate advice and efficient claims handling, reflecting our dedication to fairness and equity in all client interactions.
Services
Car Insurance
Home Insurance
Van Insurance
Business Insurance
Travel Insurance
Pet Insurance
Life Insurance
Motorbike Insurance
Short Term Insurance
Unoccupied Home Insurance
Details
- Year established: 1995
Highlights and features
- UK-based contact centres for personalised support
- Transparent information and written policy documentation
- Value for money with competitive pricing
- Professional and knowledgeable staff with industry expertise
- Commitment to fair treatment of all customers
Associations and certifications
- Financial Conduct Authority
What people say
Exceptional customer service
Quick quote process
Transparent policy details
Competitive pricing
Efficient claims handling
Services
Car Insurance
We provide comprehensive car insurance policies tailored to individual driving needs, including temporary coverage options and specialist policies for young drivers. Our policies include free breakdown assistance and motor legal cover, with flexible payment options through our online portal. Customers benefit from competitive pricing while maintaining high levels of protection.
Home Insurance
Our home insurance products cover buildings, contents, and combined policies for standard and specialist properties including holiday homes and landlords. We offer tailored solutions for unoccupied properties through dedicated agents, with policy management available 24/7 via our customer portal. Coverage includes specified item protection and flexible excess options.
Business Insurance
We specialise in business insurance solutions including liability coverage, motor fleet policies, and professional indemnity protection. Our commercial products cater to diverse sectors such as haulage, pubs, restaurants, and tradesmen. Policies can be managed online with dedicated support for policy amendments and claims processing through UK-based teams.
Travel Insurance
Our travel insurance policies provide comprehensive coverage for domestic and international trips, with options for single and multi-trip requirements. Policies include medical emergency support, baggage protection, and cancellation coverage. Customers can access 24/7 assistance services and manage policy details through our online portal.
Pet Insurance
We offer pet insurance policies covering veterinary treatment, emergency care, and long-term conditions. Policies include options for different pet types and ages, with coverage limits tailored to owner budgets. Policyholders benefit from online claims submission and dedicated support for veterinary-related emergencies.
People
John Radford
Founder and CEO
Established One Call Insurance in 1995, growing it from a local insurer to a national broker with over 650,000 customers. Under his leadership, the company has won multiple industry awards including 'Best Overall Insurance Broker' at the Insurance Choice Awards.
Questions
What insurance products do you offer?
We provide car, home, van, motorbike, business, travel, pet, and life insurance policies with specialist options for unique requirements.
How can I make a claim?
Claims can be submitted through our 24/7 online portal, mobile app, or by contacting our UK-based claims team directly via phone.
Are there administration fees for policy changes?
Yes, fees apply for phone/chat assistance (£42.50) or online changes (£24.00) as detailed in our policy management documentation.
Do you offer 24/7 customer support?
Our live chat operates 24/7 with phone support available Monday-Friday 9am-5:30pm and reduced hours on weekends.
How are renewal premiums calculated?
Renewal prices consider factors like vehicle value, mileage, coverage changes, and claims history to ensure accurate, competitive pricing.
Can I manage my policy online?
Yes, our customer portal allows policy amendments, document downloads, payment schedule changes, and claims submission 24/7.
