Business Details
30 Years
experience
Award-Winning Used Car Dealers in Newcastle
Henson Motor Group has been a trusted name in the automotive industry since 1996, pioneering the used car supermarket concept in the North of England. As a family-run business, we combine over 29 years of industry experience with a customer-centric approach to deliver exceptional value and service. Our team of specialists is dedicated to helping customers find the perfect vehicle at competitive prices, supported by transparent finance solutions and a commitment to market-leading deals. With a vast inventory of over 500 vehicles across our group stock, we offer a stress-free car-buying experience backed by award-winning customer service. Our partnerships with trusted lenders and accreditations from organisations like the RAC and AA Cars Standards demonstrate our dedication to quality and reliability.Every vehicle undergoes rigorous checks to ensure it meets our high standards, while our knowledgeable staff provide expert guidance throughout the purchasing process. We pride ourselves on maintaining transparency, with no hidden fees and a clear focus on customer satisfaction. From initial valuation to final delivery, our streamlined processes ensure efficiency without compromising on service quality. Our digital capabilities, including virtual tours and home delivery options, reflect our adaptability to modern consumer needs. With consistent recognition from satisfied customers and industry peers, Henson Motor Group remains a leader in the used car market.
Services
Used Car Sales
Part Exchange
Finance Solutions
Vehicle Valuation
Aftersales Service
Details
- Year established: 1996
Highlights and features
- 29 years of experience in used car sales since 1996
- RAC Approved Dealer status for quality assurance
- In-house finance specialists with multiple lender partnerships
- Part-exchange services with free instant valuations
- Consistently rated 5/5 for customer service by clients
Associations and certifications
- RAC Approved Dealer
- AA Cars Standards
- IMDA Member
What people say
Excellent customer service
Very helpful
Smooth process
Fantastic service
No hassle
Services
Used Car Sales
We offer an extensive selection of quality-checked used cars from leading manufacturers. Our inventory includes petrol, diesel, hybrid, and electric vehicles across multiple brands. Each car undergoes thorough inspection to ensure reliability and value for money.
Part Exchange
Our part-exchange service allows customers to trade in their current vehicle towards a new purchase. We provide free instant valuations based on registration and mileage data. The process includes transparent pricing and seamless transaction handling.
Finance Solutions
We offer tailored finance packages through trusted lender partnerships. Options include PCP agreements with representative APRs from 9.9%. Our specialists guide customers through application processes and explain terms clearly.
Vehicle Valuation
Our online valuation tool provides instant estimates using vehicle registration and mileage. This service helps customers understand their car's market value before visiting our showroom for final assessment.
Aftersales Service
We provide ongoing support including warranty claims, maintenance advice, and customer service assistance. Our aftersales team operates during dedicated weekday hours to address any post-purchase concerns promptly.
People
Tom
Experienced sales advisor with consistent customer praise for professionalism and helpfulness throughout the car-buying process. Specialises in providing detailed vehicle information and tailored recommendations.
Charlie
Award-winning sales team member known for exceptional customer service. Assists with vehicle selection, finance options, and ensuring smooth transaction processes for both new and returning customers.
Callum C
Dedicated sales professional with expertise in facilitating quick and efficient car purchases. Recognised for clear communication and commitment to customer satisfaction in online reviews.
Darren
Supportive sales advisor who guides customers through vehicle selection and financing options. Receives consistent positive feedback for patience and thoroughness in addressing customer needs.
Thomas
Knowledgeable sales team member praised for informative assistance and friendly approach. Helps customers understand vehicle features and available finance packages with professional expertise.
Questions
What types of vehicles do you offer?
We provide a wide range of petrol, diesel, hybrid, and electric vehicles from 30+ brands including BMW, Mercedes-Benz, Nissan, and Tesla.
Can I part-exchange my current car?
Yes, we offer part-exchange services with free instant valuations available online or in-store for all makes and models.
Do you offer finance options?
We provide tailored finance solutions through trusted lenders, including PCP agreements with representative APRs from 9.9%.
What are your opening hours?
Our showroom is open Monday-Friday 9am-6pm, Saturday 9am-5pm, and Sunday 10am-4pm. Aftersales operates weekdays 9am-5pm.
Are your vehicles inspected before sale?
Yes, every vehicle undergoes thorough inspection and preparation to meet our quality standards before being offered for sale.
Do you offer home delivery?
We provide home delivery options for all vehicles, with contactless delivery available across our service areas.
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