Business Details
19 Years
experience
Emergency
services
Your Trusted Security Partner in Newcastle upon Tyne
Phoenix Eye was established in 2007 as a small independent security provider and has grown into one of the UK's leading providers of security solutions. We serve a broad spectrum of industries, including construction, retail, education, and local government authorities, offering tailored security services to meet diverse client needs. Our comprehensive offerings include security guards, K9 units, CCTV systems, access control, intruder detection, fire detection, and control room services. We operate a state-of-the-art Remote Video Response Centre, providing 24/7/365 support to ensure client safety. Our team of highly trained professionals is dedicated to delivering quality and cost-effective security solutions, underpinned by accreditations such as SIA ACS, CHAS Premium Plus, and Safe Contractor.With hundreds of sites relying on our expertise, we prioritise listening to clients and developing innovative security strategies to solve their challenges. Our commitment to staff training, technological advancements, and physical intervention ensures the safety of premises, employees, and customers. As a trusted partner, we aim to provide businesses with a competitive advantage through enhanced security measures, reflecting our core principle: 'Your security is our ONLY concern.'
Services
Security Guards
K9 Units
CCTV Systems
Access Control
Intruder Detection
Fire Detection
Control Room Services
Cleaning Services
Security Training
Details
- Year established: 2007
Highlights and features
- We operate a 24/7/365 Remote Video Response Centre for real-time support
- SIA-accredited provider for security guarding and CCTV services
- Tailored solutions developed through decades of client-focused experience
- Investment in staff training and cutting-edge security technology
- Proven track record with hundreds of UK sites across diverse sectors
Associations and certifications
- SIA approved contractor scheme (ACS)
- CHAS Premium Plus
- Construction Line Gold
- NSI Silver
- Safe Contractor
Services
Security Guards
Our SIA-certified security guards provide physical presence and deterrence for commercial, construction, and public spaces. Trained in conflict resolution and emergency response, they ensure site safety through patrols, access control, and incident reporting. Clients benefit from tailored staffing solutions matching their operational hours and risk profiles.
CCTV Systems
We design, install, and maintain advanced CCTV systems with HD recording and remote monitoring capabilities. Our solutions integrate with intruder alarms and access control for comprehensive security. Systems are maintained to NSI Silver standards, ensuring compliance with insurance and regulatory requirements for businesses and residential complexes.
Access Control
Our access control solutions combine biometric readers, keypads, and smart card systems to restrict unauthorised entry. Installed across corporate offices, construction sites, and public venues, these systems integrate with time-and-attendance tracking while maintaining strict security protocols through encrypted authentication methods.
Control Room Services
Our 24/7 Remote Video Response Centre provides real-time surveillance monitoring and alarm verification. Trained operators coordinate with on-site personnel and emergency services during incidents, managing CCTV feeds, intruder alerts, and fire detection systems to ensure rapid response and situational awareness.
Security Training
We deliver SIA-compliant training programs covering conflict management, physical intervention, and CCTV operation. Courses combine classroom instruction with scenario-based practical exercises, ensuring staff maintain certifications while developing skills to handle real-world security challenges effectively.
People
Steve Howe
Managing Director
With over 17 years leading Phoenix Eye, Steve Howe combines strategic vision with hands-on security expertise. He has driven the company's growth from a local provider to a national security leader while maintaining a client-centric approach to service delivery.
Questions
What security services does Phoenix FM Services offer?
We provide manned guarding, CCTV systems, access control, intruder/fire detection, control room monitoring, and security training across the UK.
Are your security personnel SIA-certified?
Yes, all our security guards and technical staff hold valid SIA licenses with ACS accreditation for guarding and CCTV operations.
Do you provide 24/7 security support?
Our Remote Video Response Centre operates 24 hours a day, 365 days a year, supporting both manned and technical security systems.
Which industries do you serve?
We specialise in construction, retail, education, local government, and commercial sectors with tailored security solutions.
What accreditations do you hold?
We maintain SIA ACS, CHAS Premium Plus, Construction Line Gold, NSI Silver, and Safe Contractor certifications.
Can you handle large-scale events?
Yes, our team provides stewarding, crowd control, and VIP protection for national sporting events and major public gatherings.
