Business Details
Your Trusted Motor Finance Partner in Solihull
MoneyWay is a trusted motor finance provider operating under Secure Trust Bank PLC, a UK-based institution with over half a century of experience in financial services. We specialise in delivering straightforward and transparent motor finance solutions tailored to meet the needs of our customers. Our commitment to customer-centric service is reflected in our agile decision-making processes, with over 90% of credit decisions automated and payouts completed swiftly. As part of the Secure Trust Bank Group, we maintain a strong focus on ethical practices, having been awarded the Customer Service Excellence accreditation.Our team works closely with dealers, brokers, and customers to ensure fair access to finance while maintaining rigorous risk management standards. With a heritage of innovation and a forward-looking approach, we prioritise clear communication, financial responsibility, and continuous performance improvement to serve our customers effectively.
Services
Motor Finance
Vehicle Loans
Settlement Quotes
Payment Options
Money Worries Support
Highlights and features
- We operate under Secure Trust Bank PLC with over 50 years of financial services experience
- Our automated credit decisions deliver swift responses with over 90% processed instantly
- We maintain transparent lending practices with clear, simple financial arrangements
- Our customer support team is available six days a week for financial assistance
- We hold the prestigious Customer Service Excellence accreditation for service quality
Associations and certifications
- Customer Service Excellence
What people say
Great feedback
Transparent services
Swift payouts
Helpful support
Fair treatment
Services
Motor Finance
We provide motor finance solutions for used car purchases across the UK. Our lending products help customers access vehicle ownership through structured payment plans. With automated credit decisions and swift payout processes, we ensure timely access to funds while maintaining transparent financial arrangements.
Settlement Quotes
We offer settlement figures for existing motor finance agreements. Customers receive official settlement letters within five working days, with electronic copies emailed for convenience. Our team processes requests promptly during standard business hours to support loan closure requirements.
Money Worries Support
We provide dedicated support for customers facing financial difficulties. Our specialist team offers tailored solutions and payment arrangement options. We encourage early contact to prevent financial challenges from escalating, maintaining our commitment to responsible lending practices.
Payment Options
We offer multiple payment channels for motor finance agreements. Customers can choose from various payment methods to suit their preferences. Our system ensures secure transactions while maintaining clear records of all financial interactions for customer transparency.
Commission Complaints
We handle motor finance commission-related inquiries and complaints. Our process follows Financial Conduct Authority guidelines with extended response timelines until December 2025. Customers can submit written or online complaints for review by our dedicated resolutions team.
People
Julian Hartley
Managing Director
Managing Director at V12 Vehicle Finance with prior leadership roles at Tesco Bank. Brings extensive financial services experience to strategic decision-making and business development.
Andrew Dale
Head of Credit Risk
Credit risk expert with 19 years' experience in UK banking. Previously consulted for Equifax across Europe. Leads motor and retail credit risk management since 2015.
Mark Spray
Director of Commercial Propositions
Motor industry veteran with 30+ years' experience. Joined Secure Trust Bank in 2019 to develop V12 Vehicle Finance products and pricing strategies for prime markets.
Questions
Why are you stopping new vehicle finance lending?
Following business review, we're ceasing new vehicle finance lending under MoneyWay and V12 brands from 2 July 2025 while maintaining existing agreements.
How does this affect existing finance agreements?
Existing agreements remain unaffected and will continue as normal with no changes to terms or conditions.
How can customers protect against finance scams?
Customers should be wary of unsolicited calls about compensation. We never request bank details or PINs. Report suspicious activity to the FCA immediately.
What payment options are available?
We offer multiple payment channels for motor finance agreements. Visit our website to view all available payment methods for your convenience.
How do I request a settlement figure?
Complete our online settlement form with required account details. We'll process requests within 24 hours during business days and send official quotes by post and email.
What's the process for commission complaints?
Submit written or online complaints to our resolutions team. We follow FCA guidelines with extended response timelines until December 2025 for motor finance commission matters.
