Business Details
22 Years
experience
Your Trusted Guitar Retailer in the UK
Established in 2004, GuitarGuitar has grown to become the UK's largest guitar retailer, operating as an employee-owned business since 2022. Our 160+ team members combine over 1,000 years of collective musical expertise across electric, acoustic, and bass guitars, amplifiers, pedals, and studio equipment. With six physical stores in Glasgow, Edinburgh, Newcastle, Birmingham, Camden, and Epsom, we offer soundproofed testing environments and Europe's only physical Roland showroom. Our commitment to customer satisfaction is demonstrated through industry-leading guarantees including a 3-year warranty on all new products and a 30-day exchange policy.The business maintains an in-house luthier team for instrument repairs and restoration, while our online platform provides access to product guides, artist interviews, and live chat support with music specialists. As an Employee Ownership Trust company, we ensure every customer interaction benefits from staff members who have personal investment in delivering exceptional service to musicians at all stages of their journey.
Services
Guitar Sales
Instrument Repairs
Online Retail
Trade-In Program
Music Education
Details
- Year established: 2004
Highlights and features
- Employee-owned business with 160+ music specialists
- 3-year warranty on all new instruments
- Europe's only physical Roland showroom
- Nationwide free next-day delivery on orders over 199
- In-house luthier repair service available
Associations and certifications
- Financial Conduct Authority
What people say
Knowledgeable staff
Great product range
Excellent warranty
Helpful advice
Good trade-in service
Services
Guitar Sales
We offer the UK's largest selection of electric, acoustic, and bass guitars from leading brands including Fender, Gibson, and Ibanez. Our expert staff provide personalized guidance to help musicians at all levels find their perfect instrument. With both physical stores and online shopping options, customers can access the latest models and exclusive deals.
Instrument Repairs
Our in-house luthier team provides professional repair services for guitars, basses, and other stringed instruments. From minor adjustments to major restorations, we use specialist tools and techniques to maintain instrument quality. Available at multiple locations, this service ensures musicians can keep their instruments in optimal playing condition.
Online Retail
The online store offers 24/7 access to our full product range with same-day dispatch options. Customers benefit from live chat support with music specialists, detailed product guides, and secure payment options including interest-free finance. We provide nationwide delivery and a 30-day exchange policy for online purchases.
Trade-In Program
This service allows customers to trade in used instruments and equipment for store credit or cash. Our experts provide fair valuations based on condition and market value. The program applies to guitars, basses, and pedals, with payment processed securely within three working days of equipment receipt.
Music Education
Through our blog, YouTube channel, and in-store experts, we provide educational resources covering instrument maintenance, playing techniques, and equipment selection. Customers receive personalized advice through live chat and in-person consultations to support their musical development journey.
People
Kip McBay
Co-Founder
Co-founded GuitarGuitar in Edinburgh in 2004, transforming it into the UK's largest guitar retailer. Instrumental in establishing the employee ownership model that now defines the company's culture and customer service approach.
Graham Bell
Co-Founder
Co-founder with 18+ years experience building GuitarGuitar into a multi-store chain. Focuses on maintaining the company's musical integrity and ensuring staff retain their passion for instruments while delivering exceptional customer experiences.
Questions
What warranty do you offer on new instruments?
All new instruments come with a 3-year warranty covering manufacturing defects and workmanship issues.
Can I try instruments before purchasing?
Yes, our stores have soundproof booths allowing you to test instruments with amplifiers in ideal conditions.
Do you offer finance options?
We provide interest-free finance through Klarna and Clearpay, with terms available at checkout.
What's your exchange policy?
Unopened items can be exchanged within 30 days of purchase, with some exceptions for custom or special order items.
Do you buy used equipment?
Yes, we offer trade-in valuations for guitars, basses, and pedals with payment processed within three working days.
Where are your stores located?
We have six UK locations in Glasgow, Edinburgh, Newcastle, Birmingham, Camden, and Epsom with nationwide delivery available.
