Business Details
50+ Years
experience
Trusted Watch & Jewellery Repair Services in Portsmouth
Robin S Martin has been a family-run business since 1959, established in Portsmouth, Hampshire. With over 100 years of combined experience across three generations, we specialise in the repair, servicing, and refurbishment of high-quality quartz and mechanical watches. As an authorised service centre for Omega, Longines, Rado, Tissot, Hamilton, Mido, Certina, Tag Heuer, and Zero West, we ensure all repairs are completed in-house using genuine parts. Our expertise extends to jewellery repairs, including resizing, polishing, and gemstone restoration, alongside clock servicing for mechanical and antique models.We pride ourselves on delivering a personal service, backed by a 2-year guarantee on full watch services. Our team of accredited technicians and experienced jewellers guarantees meticulous attention to detail, ensuring every repair meets the highest standards. We operate by appointment to provide focused, tailored service, with express options available for urgent repairs. Our commitment to transparency and quality has earned us a reputation built on recommendation and word of mouth.
Services
Watch Servicing
Jewellery Repairs
Clock Repairs
Refurbishment
Insurance Valuations
Express Repairs
Gemstone Replacement
Rhodium Plating
Case Overhaul
Strap Replacement
Details
- Year established: 1959
Highlights and features
- We have over 100 years of combined experience across three generations.
- We are authorised service centres for leading watch brands like Rolex and Omega.
- All repairs are completed in-house by accredited technicians.
- We offer a 2-year guarantee on full watch services.
- Express repair options are available for urgent jewellery and watch needs.
Associations and certifications
- Rolex
- Omega
- Longines
- Rado
- Tissot
- Hamilton
- Mido
- Certina
- Tag Heuer
- Zero West
Services
Watch Servicing
We provide comprehensive servicing for quartz and mechanical watches, including full movement calibration, replacement of worn parts, and pressure testing. Our technicians, accredited by brands like Rolex and Omega, ensure precision and longevity. All services use genuine components and come with a 2-year guarantee.
Jewellery Repairs
From resizing rings to replacing lost gemstones, our onsite workshop handles silver, gold, and platinum repairs. Services include rhodium plating, claw retipping, and polishing. Repairs are completed within 14 days, with a 6-month guarantee, ensuring your treasured pieces regain their original brilliance.
Clock Repairs
Specialising in mechanical and antique clocks, we dismantle, clean, and restore movements, alongside case restoration. Our expertise, spanning decades, addresses desynchronization and timekeeping issues. Services are conducted by a British Horological Institute member, ensuring historical and functional integrity.
Refurbishment
We offer case and bracelet overhauls, including polishing, seal replacement, and glass renewal. This service restores aesthetics and functionality, extending the lifespan of luxury watches. Refurbishments are tailored to each model, maintaining brand-specific standards for durability and appearance.
Insurance Valuations
Our detailed valuations assist in securing accurate insurance coverage for watches and jewellery. Using market data and condition assessments, we provide documented appraisals. This service ensures fair compensation in case of loss or damage, supported by our expertise in high-end timepieces and gems.
People
Robin Martin
Founder
Founded the business in 1959, Robin pioneered mechanical clock repairs. Though semi-retired, he remains a key contact for clock enquiries, offering decades of expertise and membership in the British Horological Institute.
Russell
Accredited Rolex Technician
Apprenticed under Robin since 1999, Russell progressed to become an accredited Rolex technician. He specialises in mechanical repairs and is authorised for Omega, Tag Heuer, and other premium brands, ensuring precision and quality.
Kevin
Jewellery Specialist
With over 40 years in jewellery repairs, Kevin handles resizing, gemstone replacement, and rhodium plating. His expertise ensures delicate pieces are restored to their original condition, combining technical skill with artistic care.
Collette
Customer Service Manager
Joined in 2014, Collette manages parts inventory and enhances customer service. Her role ensures efficient order tracking and communication, supporting the teams ability to meet growing demand for repairs.
Steven
Administrator
Steven joined in 1986 to handle administration and expand the customer base. His organisational skills ensure smooth operations, allowing the technical team to focus on delivering high-quality repairs.
Questions
What watch brands do you service?
We are authorised service centres for Rolex, Omega, Longines, Rado, Tissot, Hamilton, Mido, Certina, Tag Heuer, and Zero West, among others.
How long does a watch service take?
Services typically take 4–6 weeks, depending on the model and parts availability, with express options available for select repairs.
Do you offer jewellery repair guarantees?
Yes, all jewellery repairs come with a minimum 6-month guarantee, subject to terms and conditions.
Can you repair antique clocks?
Yes, Robin Martin, a British Horological Institute member, specialises in restoring mechanical and antique clocks to full functionality.
Are your repair prices fixed?
Prices vary by service complexity and materials. We provide free estimates and disclose costs before work begins.
Do you accept postal repairs?
Yes, we accept postal repairs from UK mainland and Isle of Wight customers, with secure packaging recommended.
