Business Details
21 Years
experience
Emergency
services
Professional IT Services in Portsmouth
Established in 2005, Ace Processors is a family-run IT services provider based in Portsmouth. Our mission focuses on delivering trustworthy, reliable, and competitive computer-related solutions tailored to both individual and business needs. With over 18 years of local experience, we have built a reputation for exceptional customer service, evidenced by numerous industry awards including 'IT Service Provider of the Year 2023' and 'Most Customer-Focused IT Repair & Support Company 2023'. Our comprehensive services range from computer diagnostics and repairs to data recovery, media conversion, and custom PC builds.We maintain a physical shop at 86 Tangier Road, offering in-person consultations alongside remote support options. Our team's expertise spans virus removal, network installations, and business IT solutions, supported by a commitment to continuous improvement and customer education through one-to-one tuition. Regular investments in equipment upgrades, such as our 2015 acquisition of a professional laser printer, demonstrate our dedication to maintaining technical excellence while preserving the personal touch of a local business.
Services
Computer repairs
Virus removal
Data recovery
Custom PC builds
Media conversion
Printing services
Network installation
Remote support
Business IT solutions
One-to-one tuition
Details
- Year established: 2005
Highlights and features
- Award-winning service since 2005 with 18+ years' experience
- Same-day repairs and emergency support options available
- ISO-certified technicians with expertise in all major systems
- Transparent pricing with no hidden fees
- Custom solutions for both personal and business requirements
What people say
Excellent service
Fast and efficient
Technically proficient
Patient and helpful
Competitive pricing
Services
Computer repairs
Our computer repair service addresses hardware and software issues for desktops and laptops. We diagnose problems ranging from broken components to system errors, providing cost-effective solutions. With same-day repairs available, our certified technicians use specialist tools to restore functionality to devices of all makes and models.
Data recovery
Specialising in data recovery from damaged storage devices, we help retrieve lost documents, photos, and business-critical information. Our engineers use advanced techniques to recover files from failed hard drives, corrupted SSDs, and memory cards, with urgent service options available for time-sensitive requirements.
Virus removal
Our virus removal service eliminates malware, spyware, and ransomware infections while preserving user data. Technicians perform comprehensive system scans and implement protective measures to prevent future infections. The service includes security software recommendations and customer education on safe computing practices.
Custom PC builds
We create custom-built desktop computers tailored to specific performance requirements. From gaming rigs to business workstations, our builds use premium components matched to budget considerations. Each system receives thorough testing and comes with a comprehensive warranty covering parts and labour.
Remote support
For urgent software issues, our remote support service provides instant access to expert technicians. Using secure connection technology, we diagnose and resolve problems with operating systems, applications, and network configurations. This service minimises downtime while maintaining strict data security protocols.
People
Kevin
Owner/Technician
With over 18 years' experience in IT repair, Kevin leads Ace Processors' technical team. He specialises in complex diagnostics and customer education, maintaining direct involvement in service delivery while managing business operations.
Questions
What computer repair services do you offer?
We provide comprehensive repairs for hardware issues, software problems, virus removal, data recovery, screen replacements, and custom PC builds. Our services cover both consumer and business requirements.
Do you offer emergency computer repairs?
Yes, we provide priority call-outs for urgent issues and offer same-day repairs where possible. Emergency home visits are available with additional charges depending on location.
Can you recover data from broken devices?
We specialise in data recovery from damaged storage media. Success rates improve significantly when devices are brought in immediately without further attempted recovery.
What are your shop opening hours?
Our Portsmouth shop operates Monday-Friday 9am-2pm, Saturdays 9am-1pm. Remote support services are available during normal business hours.
Do you provide business IT support?
Yes, we offer comprehensive business services including network installation, data backup solutions, and priority remote support. Custom service packages are available for ongoing IT requirements.
What payment methods do you accept?
We accept cash, card payments, and bank transfers for our services. Payment options may vary depending on service type and location of transaction.
