Business Details
37 Years
experience
Emergency
services
Trusted Insurance Backed Guarantees for Home Improvements
Established in 1989, we have built a reputation as a trusted provider of insurance-backed guarantees and deposit protection for home improvement installers and homeowners across the UK. Our services cover windows, doors, conservatories, roofline products, and solar panels, supported by approvals from FENSA, Certass, and Assure Certification. We prioritise trust, transparency, and integrity, offering practical advice without industry jargon. Our team works closely with installers to streamline administration and provide fixed-price insurance premiums, competitive business insurance, and flexible finance packages.For homeowners, we ensure peace of mind by guaranteeing work completion even if an installer ceases trading. With over 30 years of experience, we combine industry expertise with customer-centric support, including dispute resolution and independent surveys. Our services are underpinned by regulation from the Financial Conduct Authority, ensuring compliance and reliability. We provide 24/7 claims support and have processed policies for thousands of installations nationwide. Our commitment to quality is reflected in our rigorous approval process for trusted installers, ensuring high standards across our network.
Services
Insurance Backed Guarantees
Deposit Protection
FENSA Registration
Solar Panel Coverage
Dispute Resolution
Details
- Year established: 1989
Highlights and features
- We offer 30+ years of expertise in home improvement insurance solutions
- Approved by FENSA, Certass, and Assure Certification for industry compliance
- Comprehensive 10-year guarantees covering major home improvement products
- 24/7 claims support with nationwide trusted installer network access
- Transparent fixed-price premiums with no hidden charges or fees
Associations and certifications
- FENSA
- Certass
- Assure Certification
- Financial Conduct Authority
What people say
Peace of mind
Professional service
Reliable coverage
Quick claims process
Services
Insurance Backed Guarantees
Our 10-year insurance-backed guarantees protect homeowners against defects in installed products like windows, doors, and solar panels. If an installer ceases trading, we arrange remedial work through approved contractors. Cover includes compliance with building regulations and defect rectification.
Deposit Protection
Deposit protection safeguards homeowners' upfront payments for home improvement projects. If an installer stops trading before completion, we facilitate work continuation by alternative contractors up to 15% of contract value. Claims processed within 30 days.
FENSA Registration
We handle FENSA registration for window and door installations, ensuring compliance with building regulations. This service includes certificate amendments and direct submissions, simplifying legal requirements for installers and providing homeowners with official documentation.
Solar Panel Coverage
Specialist insurance for solar panel installations covering photovoltaic systems and electrical generation components. Policies protect against workmanship defects and regulatory breaches for 10 years, with transferable terms for property sales.
Dispute Resolution
Our independent surveyors facilitate dispute resolution between homeowners and installers. Services include technical assessments, mediation support, and arbitration processes to resolve conflicts over installation quality or contractual obligations without court involvement.
Questions
What does an insurance-backed guarantee cover?
Covers defect rectification and building regulation compliance for 10 years if your installer ceases trading.
How does deposit protection work?
Protects up to 15% of contract value if installer stops work before completion.
Can I transfer my guarantee when selling property?
Yes, policies are transferable to new owners with 30-day notification and administration fee.
How to check installer status?
Contact our claims team directly via phone or email for immediate verification.
What happens during a claim?
We arrange alternative contractors, obtain quotes, and ensure identical product replacement.
