Business Details
Mobility Equipment Hire in Basingstoke
Shopmobility is a registered charity dedicated to enhancing accessibility for individuals with mobility challenges. We provide a comprehensive range of powered scooters, manual and electric wheelchairs, and walking frames to support both temporary and permanent mobility needs. Our service is designed to empower users to navigate Basingstoke's town centre and surrounding areas with confidence. As a member of the national Shopmobility UK Association, we adhere to rigorous standards of customer care and operational excellence. Our team of trained professionals ensures every user receives thorough instruction on equipment operation, prioritising safety and independence. We collaborate with local authorities and community partners to maintain affordability, offering subsidised rates made possible through partial funding from Basingstoke and Deane Borough Council.Our Wessex-wide network membership enables registered users to access mobility solutions across multiple locations. With free parking facilities and accessible transport links, our Lower Church Street location serves as a vital hub for inclusive mobility. We maintain strict hygiene protocols and adapt our operations to ensure user safety during public health concerns. Our volunteer-driven model reflects our commitment to community engagement and personalised service delivery.
Services
Mobility Scooter Hire
Wheelchair Rental
Long-Term Equipment Hire
Holiday Mobility Solutions
Walking Frame Provision
Highlights and features
- Registered charity with expert equipment training
- Subsidised rates through local council partnership
- Wessex-wide network access for registered users
- Free parking and accessible transport links
- 24-hour notice for station pickup arrangements
Associations and certifications
- Shopmobility UK Association
Services
Mobility Scooter Hire
We provide powered mobility scooters for temporary or permanent mobility needs. Our fleet includes various models suitable for different terrains and user requirements. Each hire includes comprehensive training to ensure safe operation and confidence in navigating public spaces.
Wheelchair Provision
Our manual and electric wheelchair options cater to diverse mobility challenges. Available for short-term visitors or long-term users, each wheelchair undergoes thorough sanitisation between hires. Staff provide detailed instruction on safe usage and manoeuvring techniques.
Long-Term Hire
We offer extended equipment hire for home use or holidays. This includes lightweight, transportable models ideal for car journeys. A refundable deposit applies, with flexible terms to accommodate individual mobility requirements and duration needs.
Walking Frame Supply
Our walking frames support users with partial mobility needs. Available at reduced daily rates, these frames assist with balance and weight distribution. We provide guidance on proper adjustment and safe usage techniques for maximum benefit.
Wessex Network Access
Registered users gain access to mobility equipment across Wessex region centres. This network membership enables seamless travel between locations. Users receive training on local equipment variations to maintain safety and compliance with insurance requirements.
People
Michelle Ralph
Manager
With extensive care sector experience, Michelle has led Shopmobility since 2018. Her local knowledge and understanding of mobility needs drive our customer-focused service approach. She oversees daily operations and staff training.
Tom Gilvear
Chairman
Tom brings materials handling expertise to his voluntary role as Chairman. He transitioned from industry to community service in 2008, championing mobility access. His leadership ensures our strategic direction aligns with user needs and operational excellence.
Keith Hall
Trustee
Keith contributes governance expertise as a dedicated trustee. His voluntary commitment supports our mission to enhance mobility access. He works with the team to maintain financial sustainability while prioritising service quality for all users.
Elsbeth Walton
Vice Chair & Treasurer
Elsbeth combines financial oversight with strategic leadership as Vice Chair and Treasurer. Her voluntary service ensures responsible resource management. She plays key role in maintaining our operational viability while supporting community mobility initiatives.
Jo Kelly
Trustee
Jo contributes valuable governance experience as a board trustee. Her voluntary work supports our mission to provide accessible mobility solutions. She helps maintain our commitment to service excellence while ensuring organisational accountability.
Questions
How do I book mobility equipment?
Contact us via phone or visit our Church Street centre. We recommend advance booking, especially for popular models or during events like the Transport Festival.
What hire costs apply?
Daily rates start at £3 for walking frames, £8 for scooters, and £10 for travel scooters. An annual £10 registration grants access to discounted rates.
Can I use equipment outside Basingstoke?
Our Wessex Network membership allows registered users to access mobility solutions across participating centres in the region with prior training arrangements.
Are there long-term hire options?
Yes, we offer extended rentals for home use or holidays with transportable models. A refundable deposit applies for equipment taken outside the town centre.
How accessible is your facility?
We provide free parking during use, meet transport arrivals by arrangement, and maintain sanitised equipment. Our location has level access and trained staff to assist users.
