Business Details
23 Years
experience
Expert Transcription & Secretarial Services UK
Established in 2003, Business Friend has built a reputation as a trusted provider of transcription, PowerPoint, and secretarial services. With over two decades of experience, we specialise in converting complex audio recordings into accurate transcripts for academic, corporate, and research clients. Our team prioritises confidentiality, employing secure file transfer systems and anonymisation techniques to protect sensitive data. We combine technical expertise with a client-centric approach, offering tailored solutions for focus groups, interviews, conferences, and automated transcript editing. Our services extend to virtual business support, document production, and freelance PowerPoint design, ensuring clarity and professionalism in every deliverable.Recognised with Thurrock Business Awards in 2003 and 2004, we maintain long-term client relationships through reliability and precision. Our processes include encrypted uploads, deadline adherence, and password-protected outputs, reflecting our commitment to security and quality. As a human-led service, we ensure nuanced transcription that captures tone, hesitations, and context, distinguishing us from automated solutions. Clients benefit from our expertise in handling challenging audio environments and industry-specific terminology, supported by a transparent workflow from initial contact to final delivery.
Services
Transcription Services
PowerPoint Design
Secretarial Support
Audio Typing
Proofreading
Details
- Year established: 2003
Highlights and features
- We have over 20 years of experience in transcription services.
- Our team provides secure and confidential document handling.
- We offer tailored transcription solutions for academic and business clients.
- Our processes include encrypted file transfers and password protection.
- We combine human expertise with advanced technical support.
Services
Transcription Services
We convert audio recordings into accurate transcripts for academic, corporate, and research purposes. Our team handles interviews, focus groups, and conferences, ensuring nuanced capture of tone and context. Clients benefit from secure file handling and deadline adherence.
PowerPoint Design
Our specialists design clear, engaging presentations that complement your speech. We focus on visual clarity, using charts and graphics to enhance your message without distracting audiences.
Secretarial Support
We offer document production, copy typing, and administrative support for businesses. Services include report writing, social media posts, and in-person coverage for Essex-based clients.
Audio Typing
We transcribe structured dictations for correspondence or reports, following speaker instructions for formatting and punctuation in quiet, controlled audio environments.
Proofreading
We refine written materials for clarity, grammar, and consistency. This service ensures professional documents, reports, and proposals meet high editorial standards.
People
Kerry Craddock
Founder & Director
Kerry founded Business Friend in 2003, leveraging over 30 years of business support experience. She oversees transcription, secretarial, and PowerPoint services, ensuring client satisfaction through secure, high-quality deliverables.
Questions
What transcription services do you offer?
We provide verbatim and clean verbatim transcription for interviews, focus groups, conferences, podcasts, and research, ensuring accuracy and context.
How do you ensure confidentiality?
We use encrypted file transfers, anonymise sensitive data, and adhere to strict confidentiality protocols outlined in our Privacy Policy.
Can you edit automated transcripts?
Yes, we refine transcripts from Zoom, Teams, or AI software to ensure accuracy while retaining human oversight.
What PowerPoint services are available?
We create professional presentations, reports, and proposals designed to complement your speech and engage audiences effectively.
Do you offer secretarial support?
Yes, we provide virtual and in-person secretarial services including document production, social media posts, and administrative tasks.
How are payments processed?
Payments are accepted via BACs or PayPal, with credit card options available through PayPal.
