Business Details
32 Years
experience
Emergency
services
Trusted IT Support Services in Swindon
WaterSkier Software was founded in 1994 with a vision to revolutionise IT support for SMEs. Our founder, Ian Collins, identified a gap in accessible, straightforward IT solutions during the early days of internet adoption and set out to address this challenge. Over nearly three decades, we have maintained our commitment to delivering superior, personalised service while leveraging cutting-edge technology. Our team combines deep technical expertise with a client-centric approach, ensuring businesses receive tailored solutions for workstations, servers, and infrastructure. We specialise in proactive monitoring, disaster resilience, and modernisation strategies, enabling clients to focus on growth without IT disruptions.With a nationwide reach, we remain rooted in Swindon, serving local and national organisations with equal dedication. Our accreditations and partnerships reflect our adherence to industry standards, while our 24/7 support guarantees reliability. Client testimonials highlight our responsiveness, technical proficiency, and role as a trusted partner. By prioritising transparency and continuous improvement, we uphold our ethos of doing better for every client.
Services
Workstation Support
Server Management
Infrastructure & Connectivity
Domain Hosting
Helpdesk Support
Consultancy
Anti-Virus Updates
Backup Solutions
Network Health Checks
Disaster Recovery Testing
Details
- Year established: 1994
Highlights and features
- We have over 30 years of experience in IT support.
- Our team provides personalised service tailored to SME needs.
- We offer 24/7 server monitoring and protection.
- We conduct comprehensive IT audits and modernisation planning.
- Our solutions ensure disaster resilience with off-site backups.
What people say
Tremendous support
Absolutely brilliant
Responsive
Important part of our team
Seamless move to home working
Services
Workstation Support
We provide comprehensive workstation setup, maintenance, and security solutions. From hardware upgrades to software configuration, our team ensures optimal performance and protection against threats. Our services include Microsoft 365 integration and remote access setup for flexible working environments.
Server Management
Our 24/7 server monitoring and maintenance services ensure uninterrupted business operations. We handle backups, security updates, and modernisation planning, addressing aging systems while enhancing reliability and scalability for evolving organisational needs.
Disaster Recovery
We implement robust off-site backup solutions and recovery testing to safeguard critical business data. Our strategies ensure rapid restoration of systems post-incident, minimising downtime and maintaining compliance with security standards.
Network Infrastructure
From structured cabling to wireless network design, we optimise business connectivity with secure, high-performance infrastructure. Our services include firewall configuration and internet access management to support seamless operations.
Helpdesk Support
Our dedicated helpdesk provides rapid response via phone, email, or remote access. With guaranteed quick resolution times and proactive issue detection, we ensure minimal disruption to daily business activities.
People
Ian Collins
Founder
Ian Collins established WaterSkier Software in 1994 to address gaps in SME IT solutions. With expertise in network infrastructure and cybersecurity, he has driven the company's growth while maintaining a hands-on approach to client service.
Questions
What IT services does WaterSkier Software offer?
We provide workstation support, server management, network infrastructure solutions, disaster recovery, and 24/7 helpdesk services tailored to SME needs.
How does WSS ensure data security?
We implement Symantec Endpoint Protection, regular backups, and firewall configurations to safeguard systems against cyber threats and data loss.
Do you offer 24/7 support?
Yes, our servers are monitored continuously, and our helpdesk responds promptly to issues outside standard business hours.
Which areas do you serve?
We support businesses in Swindon, Wiltshire, and nationwide locations across the UK.
