Business Details
Emergency
services
Trusted IT Support & Managed Services in Kent
We are a trusted IT support company with over 35 years of experience serving small and medium-sized businesses across Kent, London, and the South East. Our mission is to deliver proactive, people-focused IT solutions tailored to each client's unique needs, ensuring long-term partnerships built on reliability and expertise. As a locally established provider, we prioritise prompt on-site support and a deep understanding of regional business requirements. Our services encompass managed IT support, cloud solutions, cybersecurity, and server hosting, all designed to enhance productivity and mitigate risks.We pride ourselves on transparency, avoiding contracts to maintain client trust, and continuously invest in our team's development to stay at the forefront of technological advancements. Our commitment extends beyond commercial success, demonstrated through long-standing charitable partnerships like our support for the Kent Association for the Blind.
Services
IT Support
Cloud Services
Cyber Security
Server Solutions
Data Cabling
Disaster Recovery
VoIP Phone Systems
Highlights and features
- We have over 35 years of experience in business IT support.
- Our team provides prompt, on-site support tailored to local needs.
- We offer bespoke IT solutions without long-term contracts.
- Our services are backed by Cyber Essentials accreditation.
- We prioritise proactive IT management to prevent issues before they occur.
Associations and certifications
- Cyber Essentials Accreditation
What people say
Prompt, reactive service
Excellent service
Efficient and knowledgeable
Quick response
Reliable supplier
Services
IT Support
We provide comprehensive IT support tailored to SMEs, covering infrastructure management, troubleshooting, and proactive maintenance. Our team ensures minimal downtime through rapid response and customised solutions aligned with business objectives. With flexible service packages and no contractual obligations, we prioritise long-term client satisfaction over short-term fixes.
Cloud Services
Our cloud solutions enable businesses to leverage platforms like Microsoft Azure and AWS for scalable, secure operations. We implement hosted services and Microsoft 365 integration, focusing on data accessibility and business continuity. With expertise in cloud migration and management, we help organisations achieve cost-efficiency and technological agility.
Cyber Security
We deliver industry-specific cybersecurity measures, including Cyber Essentials accreditation support and risk mitigation strategies. Our services protect against threats through advanced monitoring and compliance frameworks. With experience spanning finance and government sectors, we ensure robust defences tailored to regulatory requirements and business vulnerabilities.
Server Solutions
Our server hosting prioritises security and performance, utilising world-class data centres for reliability. We offer tailored infrastructure solutions, from on-premises servers to hybrid models, ensuring data integrity and optimal processing speeds. Regular maintenance and backup systems guarantee uninterrupted operations for critical business functions.
Data Cabling
We design and install structured cabling systems for voice and data networks, serving commercial and industrial clients. Our solutions ensure high-speed connectivity and scalability, supporting modern IT demands. With certified engineers, we implement future-proof infrastructure compliant with industry standards for performance and safety.
People
Jon Rowlan
Managing Director
Jon leads Systems Analysis Design & Support Ltd SADS with strategic vision, leveraging over 35 years of IT industry experience to drive innovation and client-focused solutions while maintaining the company's founding principles of reliability and integrity.
Helen Rowlan
Director & Company Secretary
Helen ensures operational excellence and regulatory compliance, combining administrative oversight with a commitment to client satisfaction through transparent business practices and team development initiatives.
Matthew Busby
Technical Director
Matthew oversees technical operations, specialising in infrastructure design and cybersecurity, ensuring cutting-edge solutions that align with evolving business needs and industry best practices.
Michelle Drew
Office Manager
Michelle manages day-to-day office operations, coordinating support services to maintain efficiency and fostering a productive work environment that aligns with the company's growth objectives.
Matthew Rowlan
Cabling Manager
Matthew specialises in data and voice cabling solutions, delivering robust network infrastructure installations that support long-term connectivity requirements for commercial and industrial clients.
Questions
What IT services do you offer for small businesses?
We provide tailored IT support, cloud solutions, cybersecurity, server hosting, and data cabling specifically designed for SMEs across Kent and the South East.
How does your Cyber Essentials accreditation benefit clients?
Our accreditation ensures we implement government-backed security measures, protecting your business from cyber threats while meeting regulatory compliance requirements.
Can you support remote working setups?
Yes, we offer secure remote access solutions and cloud services to enable seamless hybrid working environments for modern businesses.
Do you provide emergency IT support?
We offer prompt on-site assistance for urgent technical issues, minimising downtime with our local team's rapid response capability.
What makes your IT support different from competitors?
We focus on long-term partnerships through proactive maintenance, customised solutions, and transparent pricing without binding contracts.
How do you handle server maintenance and upgrades?
We provide comprehensive server management, including regular updates, performance optimisation, and disaster recovery planning from our secure data centres.
