Business Details
20 Years
experience
Emergency
services
Your Trusted Holiday Home Partner in Poole & Dorset
Quay Holidays was founded in 2006 as a family-run agency with a commitment to delivering exceptional holiday experiences. Based in Poole Old Town, we combine local expertise with hands-on service to manage over 115 self-catering properties across Dorset. Our team prioritises seamless guest experiences, from booking to checkout, with 7-day office hours and evening emergency support. We offer 24/7 online booking, complimentary amenities like linen and Wi-Fi, and tailored assistance for property owners seeking hassle-free holiday letting. With consistent high standards maintained by our directly employed service team, we ensure prompt resolution of any concerns while fostering repeat bookings through quality stays. 
Services
Holiday Rentals
Property Management
Marketing Services
Guest Support
Maintenance
Details
- Year established: 2006
Highlights and features
- We offer 18+ years of local expertise in Dorset holiday rentals
- Our portfolio includes 115+ handpicked properties across Poole and Bournemouth
- We provide 24/7 guest support with emergency assistance after hours
- Our directly employed service team ensures consistent high standards
- We guarantee late checkout until 12pm when booking directly
What people say
Clean and comfortable
Friendly staff
Excellent location
Prompt problem resolution
Well-equipped kitchens
Services
Holiday Rentals
We offer 115+ self-catering properties across Dorset, including seaside apartments, cottages, and luxury villas. Guests receive hotel-quality linen, welcome packs, and complimentary Wi-Fi. Our 24/7 booking system allows instant reservations for stays in Poole, Bournemouth, and coastal locations.
Property Management
Our full-service management covers marketing, guest coordination, and maintenance for holiday properties. We handle bookings, cleaning, and repairs while providing monthly financial statements. Owners benefit from our local market expertise and 70% occupancy targets through targeted marketing strategies.
Guest Support
We provide 7-day office hours with evening emergency support for guests and owners. Our team assists with bookings, late arrivals, and property issues. Additional benefits include free parking guidance, accessible property options, and flexible check-out arrangements for direct bookings.
Marketing Services
Properties receive professional photography, online listings across multiple platforms, and national advertising campaigns. Our marketing team in Poole Old Town utilises digital channels and printed materials to maximise visibility, targeting both leisure and business visitors throughout the year.
Maintenance
Our directly employed cleaning staff ensure consistent presentation standards across all properties. We conduct regular inspections and handle repair requests promptly. Damage deposits and quality furnishings help maintain property condition while protecting owner investments.
People
Helen Challis
Director
Helen oversees strategic operations at Quay Holidays, leveraging her extensive experience in the holiday letting industry to maintain high service standards across the company's 115+ properties.
Duncan Challis
Director
Duncan manages property acquisitions and owner relations, using his local knowledge of Dorset's real estate market to expand Quay Holidays' portfolio while ensuring competitive rental returns.
Hannah Challis
Director
Hannah focuses on guest experience improvements, implementing new amenities and service protocols to enhance visitor satisfaction across Quay Holidays' self-catering accommodations.
Amelia Edwards
Holiday Lettings Manager
Amelia coordinates property management operations, working closely with owners to optimise rental performance while maintaining compliance with local regulations and industry standards.
Savannah Hunt
Customer Experience Manager
Savannah leads guest support initiatives, ensuring timely resolution of inquiries and implementing feedback-driven improvements to enhance overall customer satisfaction with Quay Holidays' services.
Questions
How do I book a holiday property?
Book instantly through our 24/7 online system or contact our Poole office during operating hours for assistance with reservations and property inquiries.
What payment methods do you accept?
We accept credit cards, debit cards, American Express, bank transfers, and cheques for holiday bookings and property management services.
Are pets allowed in your properties?
Pet-friendly options are available - check individual property details or contact our team for specific requirements and restrictions.
Do you offer late checkout?
Yes, direct bookings receive complimentary late checkout until 12pm, subject to availability and prior arrangement with our team.
How are maintenance issues handled?
Our directly employed maintenance team responds promptly to reports, with emergency support available after office hours for urgent property concerns.
Can owners use their properties personally?
Yes, we coordinate block-out periods for owner use while maintaining rental availability, ensuring flexibility for personal stays.
