Business Details
Emergency
services
Your Trusted NHS Doctors in Southport
Cumberland House Surgery has been serving the Southport community with comprehensive NHS medical services. Our practice offers a wide range of healthcare solutions including routine appointments, emergency care coordination, vaccination programmes, and specialist referrals. With a multidisciplinary clinical team, we prioritise patient accessibility through flexible consultation methods - face-to-face, telephone, video calls and online triage via the Digital Front Door system. We maintain extended hours through our 7 Day GP Service at Birkdale, providing evening and weekend appointments.Our commitment to patient care extends to repeat prescription management, medication reviews, and community health initiatives while maintaining strict safety protocols for prescription ordering. The practice continually improves accessibility with features like step-free access, wheelchair provision, and dedicated disabled parking. We actively engage with patient feedback through formal complaints procedures and participate in national healthcare programmes like Enhanced Health in Care Homes.
Services
Medical Consultations
Prescription Services
Vaccinations
Mental Health Support
Health Screenings
Care Home Services
Repeat Prescriptions
Community Pharmacy
Test Results
Medical Records
Highlights and features
- Experienced multidisciplinary clinical team
- Flexible consultation options available
- 24/7 emergency medical guidance via NHS 111
- Step-free access and disability provisions
- Integrated digital health solutions
Associations and certifications
- NHS England
What people say
Professional staff
Accessible care options
Comprehensive services
Modern digital solutions
Services
Medical Consultations
We offer comprehensive medical consultations through multiple formats. Patients can book face-to-face appointments, telephone consultations, video calls or use our online triage system via the Digital Front Door platform. Our multidisciplinary clinical team ensures appropriate care matching patient needs, with extended hours available through our 7 Day GP Service at Birkdale. All consultations follow strict clinical protocols to maintain patient safety and quality of care.
Prescription Services
Our repeat prescription service operates with multiple ordering options including the NHS App, online portal, email and in-person drop-off. Patients receive medications through nominated pharmacies with collection typically within 3-5 working days. We maintain safety protocols by not accepting telephone orders and require written requests. Regular medication reviews ensure continued appropriateness of prescribed treatments.
Vaccinations
We provide comprehensive vaccination programmes including routine childhood immunisations, annual flu jabs, shingles vaccinations and travel health protection. Our service supports both scheduled vaccination programmes and urgent travel requirements. Patients receive appropriate pre-vaccination advice and post-vaccination guidance as part of our complete immunisation service.
Mental Health Support
Our practice offers mental health assessments and management plans through qualified professionals. We provide initial evaluations, ongoing support and specialist referrals for various mental health conditions. The service includes crisis management guidance through our out-of-hours arrangements with NHS 111 and emergency response protocols for critical situations requiring immediate intervention.
Community Services
We coordinate various community-based health initiatives including the Enhanced Health in Care Homes programme. Our service connects patients with local healthcare providers through formal referral pathways. This includes specialist community pharmacy support, hospital 'expedite' letters and access to regional health screening programmes that complement our primary care services.
People
Cumberland House Surgery Manager
Practice Manager
Oversees daily operations of this NHS GP practice in Southport, managing clinical and administrative teams to ensure quality patient care delivery.
Questions
How can I book a GP appointment?
Use our Digital Front Door online system, call us during opening hours, or visit in person. Emergency consultations follow NHS 111 guidance.
What prescription ordering options exist?
Order through NHS App, online portal, email or in-person drop-off. Telephone orders aren't accepted for safety reasons.
Are evening/weekend appointments available?
Yes, through our 7 Day GP Service at Birkdale with extended hours Monday-Sunday.
How do I handle medical emergencies?
Call 999 for life-threatening emergencies. Use NHS 111 online or phone for urgent non-emergency medical help.
What accessibility features exist?
Step-free access, wheelchair provision, text relay services and dedicated disabled parking spaces are available.
How are medication reviews conducted?
We schedule regular reviews for repeat prescriptions to ensure continued treatment appropriateness and safety.
