Business Details
22 Years
experience
Award-Winning Promotional Products Supplier in the UK
Total Merchandise was founded in 2004 with a clear mission to become the UK's most trusted promotional partner for businesses and organisations. Our focus on understanding client branding goals has allowed us to build long-term relationships through tailored creative solutions. With over 50 dedicated professionals, including sector-specialist account managers, we combine industry expertise with exceptional customer service. Our team's collective experience spans nearly two decades, serving diverse clients from FTSE 100 companies to local SMEs, NHS departments, and educational institutions. We maintain authoritative industry standing through continuous innovation and a commitment to quality, evidenced by consecutive 'Promotional Merchandise Distributor of the Year' awards since 2019.Our 10,000+ product range includes eco-friendly options and UK-made merchandise, all supported by transparent pricing and a price-match guarantee. Our artwork and design studio ensures professional branding application, while express delivery options cater to urgent requirements. Customer satisfaction remains paramount, reflected in our 96% recommendation rate from client feedback and 'Excellent' Trustpilot rating. As BPMA members since 2005, we uphold industry standards while maintaining our position as market innovators through initiatives like individually named promotional products and direct-to-customer delivery services.
Services
Branded Mugs
Promotional Pens
Corporate Gifts
Eco-Friendly Products
Custom Tote Bags
USB Sticks
Lanyards
Notebooks
Keyrings
Clothing
Details
- Year established: 2004
Highlights and features
- We offer over 10,000 promotional products with expert guidance from industry specialists
- Our team of 50+ professionals provides tailored solutions with sector-specific expertise
- We guarantee price-matching on like-for-like products from competitors
- Our eco-friendly range includes 1,000+ sustainable promotional items
- We deliver express orders in as little as 48 hours with artwork support
Associations and certifications
- British Promotional Merchandise Association (BPMA)
What people say
Excellent customer service
Prompt delivery
Wide product selection
Professional artwork support
Competitive pricing
Services
Branded Mugs
Custom-printed ceramic and travel mugs with company logos. Available in multiple designs including china mugs, enamel mugs, and insulated travel options. Ideal for office use, corporate gifts, and promotional events. Durable, reusable items that provide long-term brand visibility through daily usage in professional and domestic settings.
Promotional Pens
Custom-printed writing instruments including ballpens, rollerballs, and premium metal pens. Available in various colours and styles to suit different marketing needs. Practical promotional tools that combine functionality with consistent brand exposure in office environments and business interactions.
Corporate Gifts
Tailored gift solutions featuring company branding on premium items. Includes luxury merchandise like engraved pens, branded Prosecco, and executive notebooks. Designed to strengthen client relationships and reward staff while maintaining professional brand identity across diverse business sectors.
Eco-Friendly Products
Environmentally conscious promotional items made from recycled, biodegradable, or renewable materials. Features reusable bags, bamboo products, and compostable packaging. Supports corporate social responsibility initiatives while maintaining brand visibility through ethical marketing materials.
Custom Tote Bags
Personalised shopping and promotional bags in various materials including cotton, jute, and non-woven fabrics. Available with full-colour printing and multiple size options. Practical marketing tools that combine everyday utility with high-visibility brand promotion across retail and event environments.
People
Jason O'Connor
Managing Director
Co-founder with 20+ years' experience in promotional products. Leads strategic direction and business growth. Holds industry-recognised awards for innovation and leadership in corporate merchandise supply.
David Stoddart
Co-Founder
Established Total Merchandise in 2004 with expertise in sales and business development. Instrumental in building supplier relationships and expanding product offerings to meet evolving market demands.
Michelle Rae Stoddart
Co-Founder
Financial director during company formation. Played key role in establishing operational frameworks that supported rapid growth from startup to industry leader with 50+ employees.
Questions
What is promotional merchandise?
Promotional merchandise refers to branded items printed with company logos or marketing messages. These tangible products serve as effective marketing tools that increase brand visibility through practical usage in daily business operations and events.
What are the benefits of branded merchandise?
Branded merchandise enhances brand recognition through repeated exposure. Research shows 81% of consumers retain promotional items for over a year, with 75% more likely to purchase from represented businesses due to increased brand familiarity.
What promotional products offer best ROI?
Stationery items, drinkware, and clothing provide highest returns. Our research indicates branded pens achieve 3,000+ impressions annually, while custom mugs generate 2,500+ daily visibility opportunities in office environments.
Do you offer eco-friendly options?
We provide over 1,000 sustainable products including recycled bags, biodegradable packaging, and bamboo accessories. Our eco-range meets growing demand for environmentally responsible promotional solutions without compromising brand visibility.
Can you source unusual promotional items?
Our industry connections enable sourcing of unique promotional products not listed online. Our team works with suppliers to create custom solutions for specific marketing campaigns or niche industry requirements.
How quickly can orders be delivered?
Selected items offer express delivery within 48-72 hours after artwork approval. We maintain fast turnaround times for urgent requirements while ensuring quality control across all printed promotional merchandise.
