Business Details
25 Years
experience
Emergency
services
Your Trusted IT Support Partner in York
Established in 2001 by Simon Langley, York It Services has evolved from a home-based operation into one of York's leading IT support and repair specialists. Our journey began serving business clients before expanding to support home users, with a physical shop opening in 2004 to enhance customer accessibility. Over two decades, we've invested in advanced equipment, expanded our team of certified technicians, and relocated to modern premises offering improved workshop facilities and customer interaction spaces.Our expertise spans hardware diagnostics, software troubleshooting, and network management, underpinned by a commitment to rapid response times and transparent pricing. We maintain a three-month warranty on all repairs while balancing technical excellence with approachable service delivery. The business remains rooted in its founding principles of problem-solving and customer satisfaction, serving both individuals and organisations across York and surrounding areas.
Services
PC Repairs
Laptop Repairs
Remote Support
Managed IT Services
Cloud Backup
Network Installation
Virus Removal
Hardware Replacement
Email Hosting
VoIP Telephony
Details
- Year established: 2001
Highlights and features
- Rapid-response call-out service for urgent computer issues
- Fast turnaround times on all repair and support requests
- Friendly, reliable, local support from experienced technicians
- Fixed price services with no hidden charges
- Three-month warranty on all repair work completed
Services
PC Repairs
Our technicians diagnose and fix desktop PC issues ranging from hardware failures to software conflicts. We offer same-day diagnostics, component replacement using quality parts, and system optimisation. Customers benefit from our three-month warranty covering all repair work, with options for both walk-in and scheduled appointments at our York premises.
Remote Support
We resolve software issues, virus infections, and configuration problems through secure remote connections. This service eliminates travel time, providing immediate solutions for operating system errors, email setup, and network configuration. Available during standard business hours with no additional call-out charges for supported tasks.
Managed IT Services
Businesses receive proactive IT infrastructure monitoring, software updates, and cybersecurity protection. Our packages include cloud-hosted email, virtual server hosting, and network management. This comprehensive support ensures minimal downtime through regular maintenance and rapid incident response during agreed service hours.
Cloud Backup Solutions
We implement secure cloud backup systems with data stored in our Leeds-based datacentre. Services include automated file preservation, version control, and rapid recovery options. Businesses maintain continuous access to critical information with encrypted storage and regular integrity checks forming part of our data management protocols.
Out-of-Hours Support
Critical business IT issues receive priority attention outside standard operating hours. Our emergency response covers server failures, network outages, and urgent data recovery. While not a 24/7 service, we provide rapid mobilisation for essential systems restoration during evenings and weekends when required.
People
Simon Langley
Managing Director
Founder Simon established York It Services in 2001 after redundancy, transforming it from a bedroom operation to high-street presence. With over two decades in IT support, he focuses on customer satisfaction through technical excellence and operational efficiency.
Josh Forth
IT Support Technician
Josh joined in 2016 after Computer Science studies, specialising in server management and remote diagnostics. He provides business IT solutions while maintaining technical certifications, balancing work with gaming and outdoor activities.
Matt Gardiner
IT Engineer
Music graduate Matt handles home customer repairs since 2019, combining technical skills with customer service. His role includes diagnostics, hardware replacement, and system setup, supported by problem-solving creativity developed through musical studies.
Nick Whalley
IT Support Technician
Nick transitioned from hospitality management in 2022, applying customer service expertise to IT support. He focuses on clear communication and relationship-building while resolving technical issues for diverse business clients across York.
Questions
What IT services do you offer for home users?
We provide PC/laptop repairs, virus removal, hardware replacement, data recovery, and remote support for home users in York.
Do you support local businesses with IT requirements?
Yes, we offer managed IT services, cloud solutions, network installation, and 24/7 business-critical support for York-based companies.
Can I visit your premises for computer repairs?
Our York shop at 267 Melrosegate accepts walk-in customers for repairs, advice, and equipment purchases during operating hours.
What are your current opening hours?
We're open Monday-Thursday 9am-5:30pm, Friday 9am-5pm, with emergency services available outside these times.
Do you provide warranties on repair work?
All repairs include a three-month warranty covering both parts and labour performed at our York facility.
How quickly can you respond to urgent IT issues?
Our rapid-response service prioritises urgent cases, typically attending within 24 hours for critical business systems failures.
