Business Details
29 Years
experience
Global Air Cargo Solutions Provider
Established in 1997 at East Midlands Airport, Heavyweight Air Express has grown into a global leader in air cargo solutions with over 280 industry professionals. Our expertise spans four core divisions: GSSA services, cargo handling, training, and technology-driven solutions. We operate from a strategic base in the UAE while maintaining a strong presence in key markets including the UK, US, South America, Africa, and the Middle East. Our proprietary Quote Management System (QMS) revolutionises commercial interactions through seamless integration with carrier systems, enabling instant quoting and booking. Committed to operational excellence, we hold ISO 9001:2015 and ISO 45001:2018 certifications across multiple business units. Our leadership team combines decades of experience from senior roles in airlines, freight forwarding, and supply chain management.We pioneered the 'Empty Spaces' sustainability project in Kenya, planting 2,000 fruit trees to promote sustainable agriculture. Our energy efficiency initiatives include LED floodlight installations that reduce consumption by 40% while enhancing safety. We champion hybrid working models that have increased employee satisfaction by 20% since 2020. Our Living Wage Employer accreditation ensures fair compensation that reflects the real cost of living, while mental health and wellness programs support our team's wellbeing. This comprehensive approach positions us as a trusted partner driving innovation and sustainability in the air cargo industry.
Services
GSSA Services
Cargo Handling
Aviation Training
QMS Software
ESG Solutions
Details
- Year established: 1997
Highlights and features
- 280+ industry professionals with global operational expertise
- Proprietary QMS software for instant quoting and booking
- ISO-certified quality and safety management systems
- Award-winning sustainability initiatives including Ecovadis recognition
- Living Wage Employer accreditation ensuring fair compensation
Associations and certifications
- ISO 9001:2015
- ISO 45001:2018
- Living Wage Foundation
Services
GSSA Services
We provide comprehensive General Sales and Service Agent solutions for airlines, including market representation, rate negotiation, and customer service. Our team manages contractual agreements while ensuring compliance with international air cargo regulations. This service enables airlines to expand their global reach through our established network in 15+ countries.
Cargo Handling
Our warehouse and ground handling divisions offer certified compliance storage, loading/unloading operations, and customs documentation services. We maintain ISO 45001:2018 standards across facilities in key logistics hubs. This ensures safe, efficient cargo movement while meeting all regulatory requirements for dangerous goods and perishable shipments.
QMS Software
Our proprietary web portal integrates with carrier systems for real-time rate calculation, instant booking confirmation, and shipment tracking. The platform provides branded interfaces for airline partners and customers. This technology reduces administrative overhead by 30% while improving pricing accuracy and operational transparency.
Aviation Training
We deliver IATA-certified training programs covering cargo security, dangerous goods handling, and regulatory compliance. Our courses combine classroom instruction with practical assessments. This ensures personnel meet international standards while maintaining our clients' operational certifications.
ESG Solutions
Our environmental initiatives include carbon footprint reduction strategies, energy-efficient facility upgrades, and community development projects. We implement ISO 14001-aligned practices across operations. This helps clients meet sustainability targets while improving their corporate social responsibility credentials.
People
Neville Karai
CEO
With 25+ years in aviation logistics, Neville leads strategic growth while maintaining operational excellence. He previously held senior roles at major freight integrators before joining HAE in 2015 to drive global expansion.
Richard Thackeray
COO
Richard oversees daily operations with 20 years' experience in airline cargo management. He implemented our ISO-certified quality systems and leads process improvement initiatives that have increased efficiency by 25% since 2020.
Ian Hutchinson
CCO
As Commercial Director, Ian manages airline partnerships with his 18-year background in freight forwarding. He developed our GSSA+ service model that now serves 40+ carrier clients across three continents through innovative contract structures.
Questions
What air cargo services does HAE Group offer?
We provide GSSA services, cargo handling, aviation training, and proprietary QMS software solutions for the air freight industry.
Which industries benefit from HAE's expertise?
Our clients include airlines, freight forwarders, and logistics companies requiring specialised ground handling and operational support.
How does HAE ensure service quality?
We maintain ISO 9001:2015 and ISO 45001:2018 certifications across multiple business units with continuous improvement programs.
What sustainability initiatives does HAE implement?
Our Empty Spaces project plants fruit trees in Kenya, while LED lighting reduces energy consumption by 40% at UK airports.
