Business Details
Expert Training & Development Solutions in Exeter
Crisp Professional Development has been delivering exceptional learning experiences for individuals, teams, and organisations for over 30 years. Our approach combines a deep commitment to positive energy, a learning mindset, and impactful relationships, ensuring that every training programme is tailored to create lasting change. We specialise in leadership, management, communication, and professional business skills, offering both existing courses and bespoke solutions designed to meet specific client needs. Our team of experienced facilitators, coaches, and client support specialists work collaboratively with clients to understand their unique challenges and aspirations, enabling us to co-create learning journeys that drive tangible outcomes. Accredited as an ILM Approved Centre for over two decades, we maintain the highest standards in coaching and leadership qualifications.Our values of empathy, curiosity, and trust underpin everything we do, from initial consultations to long-term partnerships. We pride ourselves on flexibility, delivering training through in-person, virtual, and hybrid formats to accommodate diverse learning preferences. Our clients range from small businesses to large public sector organisations, all benefiting from our dedication to empowering individuals and teams through transformative education. With offices in Exeter and associates across the UK, we combine local expertise with national reach. Our commitment to continuous improvement means we regularly invest in our own team's development, ensuring we remain at the forefront of innovative training methodologies. By focusing on practical, real-world applications, we equip learners with the tools and confidence to excel in their roles and drive organisational success.
Services
Leadership Training
Management Courses
ILM Qualifications
Executive Coaching
Bespoke Development
HR and Wellbeing
Communication Skills
Project Management
Customer Service Excellence
Digital Marketing Training
Highlights and features
- We offer over 30 years of experience in bespoke leadership and management training.
- Our team includes ILM Level 7 and EMCC Senior Practitioner accredited coaches.
- We provide tailored learning solutions aligned with organisational and individual goals.
- Our training combines practical tools with insights-driven coaching methodologies.
- We maintain long-term partnerships with clients through consistent delivery of measurable results.
Associations and certifications
- Institute of Leadership & Management (ILM)
What people say
Exceptional leadership development
Highly knowledgeable trainers
Measurable business impact
Engaging course content
Excellent client support
Services
Leadership Training
Our leadership programmes cultivate emotional intelligence, coaching mindsets, and strategic decision-making for senior and emerging leaders. Through ILM-accredited qualifications and custom workshops, we help organisations build resilient, adaptive leadership teams. Participants gain practical tools to inspire teams and drive cultural change.
Management Courses
From introductory to advanced levels, our management training covers people management, performance conversations, and hybrid team leadership. Courses like 'Mastering People Management' equip managers with frameworks to enhance productivity and employee engagement through evidence-based practices.
ILM Qualifications
As an ILM Approved Centre since 2001, we deliver Level 3 to Level 7 coaching and leadership qualifications. These programmes combine academic rigour with practical application, enabling professionals to achieve nationally recognised credentials while developing real-world leadership capabilities.
Executive Coaching
Personalised one-to-one coaching for senior leaders and executives focuses on self-awareness, goal achievement, and behavioural change. Our EMCC-qualified coaches use methodologies like Insights Discovery and EQ-i2.0 to enhance leadership effectiveness and personal impact.
Bespoke Development
We design tailored learning solutions aligned with organisational objectives, from team effectiveness workshops to sector-specific compliance training. Our collaborative approach ensures programmes address unique challenges while delivering measurable business outcomes through behaviour change.
People
Shaun Durham
Managing Director and Head Coach
With a PhD and background in recruitment, Shaun transitioned to executive coaching over 15 years ago. As an ILM Level 7 and EMCC Senior Practitioner, he specialises in leadership development using positive psychology and embodiment techniques. He has designed programmes for NHS trusts and multinational corporations.
Bill Allen
ILM Principal
A trainer since 2001, Bill brings decades of business management experience to his role as ILM Principal. He oversees quality assurance for leadership qualifications and mentors learners to achieve practical, impactful outcomes through engaging, real-world training sessions.
Sam Vincent
Head of Client Services
With over a decade in client management, Sam specialises in matching organisational needs with tailored learning solutions. Her ILM Level 5 qualification in Coaching complements her strategic account management approach for long-term client partnerships.
Roselle Brenchley
Client Experience Manager
Formerly in education and marketing leadership roles, Roselle combines strategic thinking with executive coaching expertise to ensure exceptional client support. She focuses on aligning training outcomes with organisational development goals through personalised service delivery.
Dominic Royston
Digital Marketing Executive
Dominic leads our digital strategy, creating engaging content and optimising online learning experiences. With expertise in SEO and social media campaigns, he ensures our training programmes reach professionals seeking career development opportunities across multiple platforms.
Questions
What accreditation do your leadership courses hold?
Our leadership programmes are accredited by the Institute of Leadership & Management (ILM), with over 20 years of approval status ensuring quality-assured qualifications.
Can you deliver training outside the Exeter area?
Yes, we operate nationwide with associates across the UK and offer virtual/hybrid formats to accommodate clients beyond Devon.
Do you offer short taster sessions before full programmes?
We provide complimentary 60-minute discovery workshops to demonstrate our approach before committing to full-length courses.
How do you measure training effectiveness?
We use pre- and post-programme assessments, 360-degree feedback, and ROI analysis to demonstrate behavioural change and business impact.
Are there payment plans for individual courses?
Selected programmes offer instalment options - contact our team to discuss flexible payment arrangements for personal development investments.
What makes your coaching different from competitors?
Our coaches combine multiple accreditations (ILM, EMCC, Insights Discovery) with sector-specific experience to deliver holistic, evidence-based development programmes.
