Business Details
Emergency
services
Your Trusted GP Practice in Sutton Coldfield
Ley Hill Surgery is a multi-site GP practice operating as a Primary Care Network, dedicated to delivering comprehensive healthcare services to patients of all ages. With six locations across Sutton Coldfield, we prioritise patient accessibility through online triage systems, same-day responses to medical requests, and extended digital support via a 24/7 automated assistant. Our team of experienced GPs and healthcare professionals adheres to strict confidentiality protocols while offering services ranging from routine consultations to emergency care coordination.We maintain compliance with national healthcare standards and actively engage in medical education by training future doctors. Our commitment to patient-centred care includes tailored adjustments for individuals with disabilities and transparent communication about treatment options, ensuring equitable access to high-quality medical support.
Services
GP Consultations
Online Prescriptions
Health Information
Patient Feedback
Emergency Care
Medical Education
Highlights and features
- We offer same-day medical triage for patients under 16
- Our digital assistant provides 24/7 navigation support
- Six accessible locations with wheelchair access and disabled facilities
- We maintain strict confidentiality under Data Protection Act 1998
- Actively train future medical professionals in partnership with universities
What people say
Accessible locations
Responsive online services
Professional staff
Services
GP Consultations
Our experienced GPs provide comprehensive consultations for patients of all ages. Services include routine check-ups, chronic condition management, and preventive healthcare. Patients can choose between in-person visits at any of our six accessible locations or virtual consultations through our online system.
Online Prescriptions
Manage repeat prescriptions through our secure digital platform available 24/7. Patients can order medications, nominate preferred pharmacies, and receive electronic prescriptions. Emergency medication advice is available through NHS 111 outside normal hours.
Patient Feedback
We actively seek patient input to improve our services. Feedback can be submitted through our dedicated online portal or directly to practice managers. All suggestions and complaints receive formal acknowledgment within three working days.
Medical Education
As an approved teaching practice, we host medical students and trainee GPs. Patients may encounter students during consultations but can opt out if preferred. This contributes to developing future healthcare professionals while maintaining patient care standards.
Emergency Care
For immediate medical emergencies, patients should call 999. Non-life-threatening urgent issues can be addressed through NHS 111 online or by phone. Our practice coordinates with emergency services to ensure seamless patient care during critical situations.
Questions
How do I register with Sutton Coldfield Group Practice?
Check if you're within our catchment area using the NHS website, then complete a registration form at any of our surgeries during opening hours.
Can I book appointments online?
Yes, through our online system. Select your registered surgery location and provide a working email address for confirmation links.
What should I do for medical emergencies?
Call 999 for life-threatening emergencies. For urgent but non-life-threatening issues, use NHS 111 online or by phone.
How do I order repeat prescriptions?
Use your NHS account or SystmOnline to order repeat prescriptions. Paper forms can be submitted in person or by post during opening hours.
Are there accessibility features available?
All sites have wheelchair access, disabled toilets, hearing loops, and interpreter services. Reasonable adjustments can be documented in your medical records.
Can I see a specific GP?
While you'll have a named GP, you can request appointments with any GP at your registered surgery location.
