Business Details
22 Years
experience
Emergency
services
Your Trusted Computer Repair Partner in South Norfolk
Established in 2004, PC Assist is a trusted computer repair service based in South Norfolk. With over 25 years of experience in both home and business sectors, the business is owned and operated by Darren Rose, a fully qualified computer systems engineer. The service combines technical expertise with a commitment to study and qualifications, ensuring fast, friendly, and hassle-free solutions. Clients benefit from on-site, remote, drop-off, and collect/return options, available seven days a week. The business prioritises transparency, offering clear payment terms, data protection policies, and a focus on customer education through newsletters and guides.All work is conducted with insurance coverage, and the proprietor maintains a reputation for reliability, as evidenced by long-term client relationships and consistent positive feedback. The service specialises in virus removal, data backup, hardware upgrades, and annual PC health checks, with pricing structured to remain competitive while maintaining quality.
Services
Computer Repairs
Virus Removal
Data Backup
Remote Support
PC Health Check
Details
- Year established: 2004
Highlights and features
- We have over 25 years of experience in computer systems engineering.
- Our proprietor is fully qualified and insured for all services.
- We offer 24/7 availability with flexible service timing.
- Competitive hourly rates for on-site and remote support.
- Transparent policies on data protection and payment terms.
What people say
Knowledgeable and professional
Responsive and effective
Highly recommended
Prompt and trustworthy
Excellent technical support
Services
Computer Repairs
Comprehensive computer repairs for hardware and software issues, including diagnostics and component replacement. Services are available on-site, via drop-off, or through collect/return options. All repairs are conducted by a fully qualified engineer with over 25 years of experience, ensuring reliable solutions for both home and business users.
Virus Removal
Specialised virus and spyware removal services to eliminate infections and secure systems. The process includes scanning, removal, and preventive measures to protect against future threats. Critical data is backed up where possible before deep cleaning, with options for remote or workshop-based treatment depending on infection severity.
Remote Support
Secure remote access support for troubleshooting and software-related issues. Available 24/7, this service allows immediate connection to resolve problems without on-site visits. It includes limited free remote sessions alongside email support, with hourly rates applying for extended assistance.
Data Backup
Professional data backup and recovery services to prevent loss during repairs. Critical files are safeguarded before major interventions, with additional charges for media recovery in severe cases. The service ensures continuity for clients reliant on digital information for personal or business use.
PC Health Check
Annual PC health checks to optimise performance and security. Includes virus scans, software updates, hardware diagnostics, and internet speed testing. A detailed report is provided, with options for on-site or remote execution at a competitive fixed rate to maintain long-term system reliability.
People
Darren Rose
Proprietor & Lead Engineer
Darren Rose is a fully qualified computer systems engineer with over 25 years of experience in home and business IT support. He established PC Assist in 2004, combining technical expertise with a commitment to customer service. His work focuses on reliable repairs, virus removal, and preventive maintenance, supported by continuous professional development and client-focused policies.
Questions
How experienced is the technician?
Darren Rose, the proprietor, has over 25 years of experience in computer systems engineering and IT support.
What are the payment terms?
Payment is due upon completion of work or receipt of invoice, with options for hourly rates or annual packages.
Do you offer remote support?
Yes, secure remote support is available at £20 per hour, subject to internet connectivity.
How do you handle data protection?
We do not accept liability for data loss; customers are advised to back up data before repairs commence.
Are services available outside South Norfolk?
Remote support allows us to assist further afield, while on-site visits are primarily within our local area.
