Business Details
24 Years
experience
Award-Winning Technical Writing & Translation Services
Established in 2002, 3di Information Solutions has built a reputation as an award-winning provider of technical communication, translation, and localization services. Our ISO 9001:2015-certified processes and BSI-audited quality management system reflect our commitment to excellence. With a team of 40 in-house professionals across offices in Woking, Krakow, Edinburgh, and Guadalajara, we combine industry-specific expertise with cutting-edge tools to deliver tailored solutions for global clients. Our technical authors, localization engineers, and content specialists work across diverse sectors including telecommunications, medical devices, and software development, ensuring complex information is transformed into clear, accessible documentation.With over 300 clients and a 90% retention rate, we maintain a client-centric approach that prioritises understanding unique business needs while maintaining flexibility through our global network of freelancers. Our 22-year track record demonstrates consistent innovation in technical content strategy, API documentation, and multilingual data preparation for AI applications.
Services
Technical Writing
Translation Services
Localization Solutions
API Documentation
Technical Manuals
Product Guides
Software Localization
Content Strategy
Information Design
DITA Implementation
Details
- Year established: 2002
Highlights and features
- 22 years of technical communication expertise with 300+ global clients
- BSI-audited ISO 9001:2015 quality management system
- Specialists in technical writing across 7+ complex industries
- Innovation through AI-powered translation tools and automation
- Flexible resourcing combining in-house experts with global freelancers
Associations and certifications
- ISO 9001:2015
- Institute of Scientific and Technical Communicators (ISTC)
- Cyber Essentials Plus
What people say
Award-winning documentation
Experienced technical team
Global language capabilities
Industry-specific expertise
Timely delivery
Services
Technical Writing
Our technical writing services transform complex technical information into clear, user-friendly documentation. Specialising in API documentation, product manuals, and software user guides, we serve clients across medical devices, telecommunications, and software development sectors. Our ISO 9001-certified processes ensure consistent quality across all deliverables.
Translation Services
We provide technical translation services for complex documentation, including software localization and multilingual content preparation. Our AI-powered tools combined with professional linguists ensure accurate translations that maintain technical precision across 30+ languages for global clients.
Localization Solutions
Our localization services adapt technical content for specific markets while maintaining regulatory compliance. We handle software localization, technical manual translation, and e-learning content adaptation using industry-standard tools and certified processes for global enterprises.
API Documentation
We create comprehensive API documentation that helps developers maximise software integration capabilities. Our services include reference guides, use case tutorials, and interactive documentation portals that improve developer engagement and product adoption rates for technology companies.
Technical Manuals
We produce technical manuals for complex equipment across multiple industries. Our services cover installation guides, repair manuals, and user instructions that comply with international regulations including EU Ecodesign and Right to Repair directives for sustainable product documentation.
People
Paul Ballard
Managing Director
With over 20 years in technical communication, Paul leads 3di's strategic direction. He specialises in technical authoring as a service and has driven the company's growth into international markets while maintaining ISO 9001 compliance.
George Lewis
Service Delivery Director
George oversees project execution with 18 years of experience in technical documentation. He focuses on information architecture and portal development, ensuring client projects meet quality standards and delivery timelines.
Charlotte Lush
Head of Revenue Operations
Charlotte brings 15 years of operational expertise to 3di. She manages business development and client relationships, leveraging her technical communication background to align services with client needs.
Micha Bochenek
Technical Communication Team Leader
Micha leads technical writing teams with specialist knowledge in API documentation. With multiple UK Technical Communication Awards, he ensures delivery of high-quality developer documentation and online help systems.
Sinan Bashir
Localization Team Leader
Sinan manages localization projects with expertise in technical translation workflows. He implements AI-powered tools to streamline multilingual content delivery while maintaining linguistic accuracy for global clients.
Questions
What industries does 3di specialise in?
We work with software development, medical devices, telecommunications, robotics, automation, consumer electronics, and industrial machinery sectors.
How does 3di ensure documentation quality?
Through ISO 9001-certified processes, BSI audits, and a team of ISTC-member technical authors with 20+ years' experience.
Can you handle multilingual content?
Yes, we provide technical translation services in multiple languages using AI-powered tools and professional linguists.
What documentation formats do you produce?
We create technical manuals, API documentation, product guides, online help systems, and e-learning materials.
Do you work with in-house technical teams?
Yes, we integrate seamlessly with client teams and provide outsourced technical writing resources as needed.
How do you handle complex technical subjects?
Our authors combine technical backgrounds with industry-specific knowledge to simplify complex information effectively.
